Agent Greeting: Troubleshooting Tip for a Single Agent

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<Troubleshooting Tip for a Single Agent>

Problem Summary To troubleshoot agent greeting issues for a single agent, you can configure a "troubleshooting" skill group and scripts.
Error Message None
Possible Cause Hardware, Network, Software, Configuration
Recommended Action Write a scheduled script for a troubleshooting skill group. Re-skill the agent under test to this skill group and make test calls. If you write the script to look for a value in a call variable before choosing a greeting type, the caller making the test call can enter the corresponding call variable to the greeting being tested. One agent only should be in the troubleshooting skill group at a time.
Release 8.5(2)
Associated CDETS # None

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