Agent Desktop minimizes every time the agent hangs up

From DocWiki

Jump to: navigation, search

Agent Desktop minimizes every time the agent hangs up

Problem Summary Every time the agent hangs up the phone, Agent Desktop disappears.
Error Message None.
Possible Cause This is expected behavior. In Normal mode, Agent Desktop automatically minimizes when there are no active calls. This behavior can be configured in Agent Desktop preferences (if enabled by the administrator) and in Cisco Desktop Administrator.
Recommended Action In the Agent Desktop Preferences window (if enabled) or in Desktop Administrator, select the preferred window behavior (Normal, Always on Top, Always Open, or Stealth).
Release CAD Unified CCX 8.5
Associated CDETS # None.

Rating: 1.0/5 (1 vote cast)

Personal tools