Agent Desktop Does Not Enable Login

On the Agent desktop soft-phone, the greeting button will be 'Grayed' out or Disabled when click on the greeting button.

Attempting to resolve hostname [noexist.cisco.com] to IP address (gethostbyname). The following trace message displayed in the CTI OS client log: 09/28/10 10:04:22.234 3688 CTI OS Softphone Thd( 176) CRITICAL: Failed to resolve hostname [noexixt.cisco.com] to IP address (gethostbyname).

Incorrect server name entered for the CtiOS server under the following registry: registry HKEY_LOCAL_MACHINE->Software->cisco system Inc->ctios->CTIOS_YourInstance->EnterpriseDesktopSetting->AllDesktop->Login->connectionsprofiles->Name->IPCC. change the values of CTIOSA and CTIOSB

Correct the server name under desktop settings for CtiOS and make sure the server name is resolvable by the DNS.

Release 9.0(1)

None.