| Problem Summary
| Agent-initiated calls routed to external numbers are categorized as Internal.
|
| Error Message
| N/A
|
| Possible Cause
| Prior to Cisco Unified CCE 8.5(3), agent-initiated calls are classified as External. Beginning with Cisco Unified CCE 8.5(3), agent-initiated routed calls that are sent to a known extension (for example, CVP or another agent) are categorized as Internal.
|
| Recommended Action
| To count calls that you reroute to external numbers as External, add a Dialed Number Plan for the Labels used for this purpose, and set the Dialed Number Type Plan entry as National or International.
|
| Release
| 8.5(3)
|
| Associated CDETS #
| None
|
