After a macro runs, focus does not return to Agent Desktop

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After a macro runs, focus does not return to Agent Desktop

Problem Summary After a macro runs, focus remains on the application to which it played.
Error Message None.
Possible Cause The macro does not include a step to return focus to Agent Desktop (or any other preferred application).
Recommended Action Insert this line at the end of the macro:

[APPLICATION:AGENT_DESKTOP=AGENT_DESKTOP]

You can also change focus to an application other than Agent Desktop. To determine the string to insert at the end of the macro, create a dummy macro and play a few keystrokes to the desired application. When you finish recording, copy the application’s text identifier from the dummy macro to the macro you wish to edit.

Release CAD Unified CCX 8.5
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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