|Problem Summary||Users are presented with a pop-up warning every time the Search and Play Java application is executed (whenever they attempt to play a recording).|
|Error Message|| Users see a pop-up similar to this one |
|Possible Cause|| The MediaSense media player is a downloadable Java application. Since it does not actually run as part of the browser executable, it is subject to the security requirements of the Java Virtual Machine (JVM) installed on the user’s computer (rather than those of the browser). Any security warnings that the browser user has acknowledged and accepted need to be acknowledged and accepted again with respect to the JVM.
Due to recent security enhancements in Java, users must accept a pop-up warning every time the Java application is executed.
|Recommended Action|| Follow this procedure on each client desktop where the Search and Play application is executed.
1. Download the MediaSense Site Certificate. Enter the hostname or IP address of your MediaSense primary node into your browser’s address bar and click Cisco MediaSense.
6. Click the Download button and save the file to a location on your disk. (You can also copy this tomcat.pem file to a USB key or a network share and use it when you complete the remainder of this process for each desktop client.)
11. Return to the MediaSense landing page and select Cisco MediaSense Search and Play. Sign in using your API user credentials.
12. Find a recording and click the Play button.
Check the box indicated and click Run.
Click Run with the latest version.
14. Close and re-open the media player, and then play the video again with no security warnings.
|Associated CDETS #||None|