Administration: Finesse Administration page does not display all teams created in Unified CCE

From DocWiki

Jump to: navigation, search

Administration: Finesse Administration page does not display all teams created in Unified CCE

Problem Summary Finesse Administration page does not display all teams created in Unified CCE
Error Message None
Possible Cause

The teams created in Unified CCE do not have any agents or supervisors assigned.


Unified CCE notifies Finesse when a team is created only if there is at least one agent or supervisor associated with that team. If there is no agent or supervisor associated with a team, Unified CCE does not notify Finesse of the existence of the team. The same restriction applies if a team with no agents or supervisors is deleted from Unified CCE. Unified CCE only notifies Finesse when agents or supervisors are either added to or deleted from the team. When all the agents and supervisors are deleted from a team, Finesse deletes the team.

Recommended Action Ensure that the team has at least one agent or supervisor assigned.
Release Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 11.0(1)
Associated CDETS # CSCuu24703, CSCuu24707


Rating: 0.0/5 (0 votes cast)

Personal tools