Administration: Cannot retrieve or update settings

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Administration: Cannot retrieve or update settings

Problem Summary An administrator receives an error when trying to retrieve or update settings in the Finesse Administration Console.
Error Message
  • An error occurred while retrieving settings. Refresh the page or click the Revert button to try again.
  • An error occurred while attempting to save changes. Try again or contact your administrator.
Possible Cause
  • Both the primary and backup Administration & Data servers are down and the cache has expired.
  • One of the Administration & Data servers is down and Finesse is in the process of connecting to the alternate server.
Recommended Action
  • If one of the Administration & Data servers is down, attempt to retrieve or update the settings again. (Note: This action applies to Release 9.1(1) ES1 or later and Release 10.5(1) only.) 
  • If both Administration & Data servers are down, make sure one of the servers is back in service before attempting the operation again.
Release Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 11.0(1)
Associated CDETS # None


 

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