API: User receives an HTTP Unauthorized error response to API request

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API: User receives an HTTP Unauthorized error response to API request

Problem Summary Finesse API users receive 401 HTTP unauthorized error message in response to API requests.
Error Message 401 Unauthorized
Possible Cause Both the primary and backup Administration & Data servers are down and the cache has expired. 
Recommended Action If both the primary and backup Administration & Data servers are down and the cache has expired, Finesse cannot authenticate users. Make sure at least one Administration & Data server is in service.
Release Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 11.0(1)
Associated CDETS # None


Rating: 1.0/5 (2 votes cast)

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