API: DNIS field in dialog object has value of conference

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API: DNIS field in dialog object has value of conference

Problem Summary The DNIS field in the dialog object has a value of "conference" in scenarios that involve a CTI call snapshot request.
Error Message N/A
Possible Cause
  • The Unified CCX agent is on a conference call with two other parties and closes the browser, launches the desktop page, and signs back in.
  • During the conference call, a failover to the alternate Unified CCX node occurs and the agent signs in to the new active node.
  • During the conference call, the Cisco Finesse service is restarted or goes out of service. When the Cisco Finesse service comes back in service, the agent signs back in.
Recommended Action None. This is expected behavior.
Release Release 10.0(1), Release 10.5(1), Release 10.6(1) 
Associated CDETS # CSCuj26057


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