Whisper Announcement Fails to Play - Whisper Prompt Playback Failed
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<td> '''Release''' </td> | <td> '''Release''' </td> | ||
<td> | <td> | ||
| - | Release | + | Release 9.0(1) |
</td> | </td> | ||
</tr> <tr> | </tr> <tr> | ||
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| - | [[Category:Unified CCE, Release | + | [[Category:Unified CCE, Release 9.0]] |
| - | [[Category:Unified CVP, Release | + | [[Category:Unified CVP, Release 9.0]] |
Latest revision as of 09:22, 5 June 2012
Whisper Announcement Fails to Play - "Whisper Prompt Playback Failed"
| Problem Summary |
Whisper Announcement fails to play |
| Error Message |
Central controller event viewer and Router log shows: Unable to find Whisper Announcement media file <filename> CVP logs show: Whisper Prompt Playback failed. Check the media name and address. VXML gateway logs can provide more detail with 'deb voip appl err' trace on. [id:5010] [ICM_EVENT_REPORT], dialogueId=119, sendSeqNo=4, eventId=ANSWER, causeCode=CAUSE_WHISPER_MEDIA_ERROR,, |
| Possible Cause |
Whisper Announcement wav file was not found |
| Recommended Action |
Check that the ICM script has the correct wav file listed and check that the file exists in the media server |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |
