Whisper Announcement Fails to Play - Whisper Prompt Playback Failed
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Revision as of 21:00, 11 March 2011
Whisper Announcement Fails to Play - "Whisper Prompt Playback Failed"
| Problem Summary |
Whisper Announcement fails to play |
| Error Message |
Central controller event viewer and Router log shows: Unable to find Whisper Announcement media file <filename> CVP logs show: Whisper Prompt Playback failed. Check the media name and address. VXML gateway logs can provide more detail with 'deb voip appl err' trace on. [id:5010] [ICM_EVENT_REPORT], dialogueId=119, sendSeqNo=4, eventId=ANSWER, causeCode=CAUSE_WHISPER_MEDIA_ERROR,, |
| Possible Cause |
Whisper Announcement wav file was not found |
| Recommended Action |
Check that the ICM script has the correct wav file listed and check that the file exists in the media server |
| Release |
Release 8.5(1) |
| Associated CDETS # |
None. |
