Whisper Announcement Fails to Play - During Transfer Request
From DocWiki
Whisper Announcement Fails to Play - During Transfer Request
| Problem Summary |
Whisper fails to play on an internally routed transferred/conferenced call to another agent. |
| Error Message |
Call fails out of "Send to VRU" node or "Run External script" node at the start of the ICM script which runs as a result of the transfer request. |
| Possible Cause |
Missing Route Pattern to send the call to the CVP SIP trunk. |
| Recommended Action |
Configure a route pattern which matches the type 10 VRU label provided by ICM to send the call to the desired CVP SIP trunk. |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |