Whisper Announcement Fails to Play - During Transfer Request

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Whisper Announcement Fails to Play - During Transfer Request

Problem Summary

Whisper fails to play on an internally routed transferred/conferenced call to another agent.

Error Message

Call fails out of "Send to VRU" node or "Run External script" node at the start of the ICM script which runs as a result of the transfer request.

Possible Cause

Missing Route Pattern to send the call to the CVP SIP trunk.

Recommended Action

Configure a route pattern which matches the type 10 VRU label provided by ICM to send the call to the desired CVP SIP trunk.

Release

Release 8.5(1)

Associated CDETS #

None.

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