Whisper Announcement Fails to Play - During Transfer Request
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<td> '''Release''' </td> | <td> '''Release''' </td> | ||
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| - | Release | + | Release 9.0(1) |
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</tr> <tr> | </tr> <tr> | ||
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| - | [[Category:Unified CCE, Release | + | [[Category:Unified CCE, Release 9.0]] |
| - | [[Category:Unified CVP, Release | + | [[Category:Unified CVP, Release 9.0]] |
Latest revision as of 09:19, 5 June 2012
Whisper Announcement Fails to Play - During Transfer Request
| Problem Summary |
Whisper fails to play on an internally routed transferred/conferenced call to another agent. |
| Error Message |
Call fails out of "Send to VRU" node or "Run External script" node at the start of the ICM script which runs as a result of the transfer request. |
| Possible Cause |
Missing Route Pattern to send the call to the CVP SIP trunk. |
| Recommended Action |
Configure a route pattern which matches the type 10 VRU label provided by ICM to send the call to the desired CVP SIP trunk. |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |
