Whisper Announcement Fails to Play - During Transfer Request

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(New page: == Whisper Announcement Fails to Play - During Transfer Request == <table border="1" cellpadding="3" cellspacing="0"> <tr> <td> '''Problem Summary''' </td> <td> Whisper fails to play on an...)
(Whisper Announcement Fails to Play - During Transfer Request)
 
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<td> '''Release''' </td>
<td> '''Release''' </td>
<td>
<td>
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Release 8.5(1)
+
Release 9.0(1)
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</tr> <tr>
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[[Category:Unified CCE, Release 8.5]]
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[[Category:Unified CCE, Release 9.0]]
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[[Category:Unified CVP, Release 8.5]]
+
[[Category:Unified CVP, Release 9.0]]

Latest revision as of 09:19, 5 June 2012

Whisper Announcement Fails to Play - During Transfer Request

Problem Summary

Whisper fails to play on an internally routed transferred/conferenced call to another agent.

Error Message

Call fails out of "Send to VRU" node or "Run External script" node at the start of the ICM script which runs as a result of the transfer request.

Possible Cause

Missing Route Pattern to send the call to the CVP SIP trunk.

Recommended Action

Configure a route pattern which matches the type 10 VRU label provided by ICM to send the call to the desired CVP SIP trunk.

Release

Release 9.0(1)

Associated CDETS #

None.

Rating: 0.0/5 (0 votes cast)

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