Whisper Announcement Fails to Play

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Whisper Announcement Fails to Play

Problem Summary

Whisper fails to play on an internally routed transferred/conferenced call to another agent.

Error Message

None.

Possible Cause

Call must be sent back to the VRU (CVP) within the ICM script which runs as a result of the transfer request.

Recommended Action

Insert a "Send to VRU" node or "Run external script" node at the start of the ICM script which runs as a result of the transfer request.

Release

Release 8.5(1)

Associated CDETS #

None.

Rating: 3.0/5 (1 vote cast)

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