Whisper Announcement Fails to Play

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(New page: == Whisper Announcement Fails to Play == <table border="1" cellpadding="3" cellspacing="0"> <tr> <td> '''Problem Summary''' </td> <td> Whisper fails to play on an internally routed transfe...)
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<td> '''Release''' </td>
<td> '''Release''' </td>
<td>
<td>
-
Release 8.5(1)
+
Release 9.0(1)
</td>
</td>
</tr> <tr>
</tr> <tr>
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[[Category:Unified CCE, Release 8.5]]
+
[[Category:Unified CCE, Release 9.0]]
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[[Category:Unified CVP, Release 8.5]]
+
[[Category:Unified CVP, Release 9.0]]

Latest revision as of 09:17, 5 June 2012

Whisper Announcement Fails to Play

Problem Summary

Whisper fails to play on an internally routed transferred/conferenced call to another agent.

Error Message

None.

Possible Cause

Call must be sent back to the VRU (CVP) within the ICM script which runs as a result of the transfer request.

Recommended Action

Insert a "Send to VRU" node or "Run external script" node at the start of the ICM script which runs as a result of the transfer request.

Release

Release 9.0(1)

Associated CDETS #

None.

Rating: 3.0/5 (1 vote cast)

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