Whisper Announcement Fails to Play
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(New page: == Whisper Announcement Fails to Play == <table border="1" cellpadding="3" cellspacing="0"> <tr> <td> '''Problem Summary''' </td> <td> Whisper fails to play on an internally routed transfe...) |
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Revision as of 21:04, 20 December 2010
Whisper Announcement Fails to Play
| Problem Summary |
Whisper fails to play on an internally routed transferred/conferenced call to another agent. |
| Error Message |
None. |
| Possible Cause |
Call must be sent back to the VRU (CVP) within the ICM script which runs as a result of the transfer request. |
| Recommended Action |
Insert a "Send to VRU" node or "Run external script" node at the start of the ICM script which runs as a result of the transfer request. |
| Release |
Release 8.5(1) |
| Associated CDETS # |
None. |
