Whisper Announcement - Call Fails
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Agent Whisper - Call Fails
Problem Summary |
Whisper call fails. A Queue node fails where you would expect it to connect to the agent and play the whiser. |
Error Message |
"B2BUA is not configured for a route to 9191919100, please add this route."appears in the CVP error log. |
Possible Cause |
Media Termination Point is enabled on the SIP trunk in UNIFIED CM |
Recommended Action |
Modify your dial plan to cover the Whisper Announcement ring back and whisper service numbers (by default, 91919191 and 9191919100). |
Release |
Release 8.5(1) |
Associated CDETS # |
None. |