Whisper Announcement - Call Fails

Revision as of 21:04, 20 December 2010 by Cchetty (Talk | contribs)

Agent Whisper - Call Fails

Problem Summary	Whisper call fails. A Queue node fails where you would expect it to connect to the agent and play the whiser.
Error Message	"B2BUA is not configured for a route to 9191919100, please add this route."appears in the CVP error log.
Possible Cause	Media Termination Point is enabled on the SIP trunk in UNIFIED CM
Recommended Action	Modify your dial plan to cover the Whisper Announcement ring back and whisper service numbers (by default, 91919191 and 9191919100).
Release	Release 8.5(1)
Associated CDETS #	None.

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