Whisper Announcement: Media not connected to the caller
Revision as of 18:16, 12 July 2011 by Cchetty
<Media not connected to the caller>
|Problem Summary|| After a Mobile Agent hears a Whisper Announcement, media is not connected to the caller.
Note: This applies to Mobile Agent only.
|Error Message|| The PG event viewer displays the following message:
Media Port has changed on LCP of Mobile Agent during the call without MOLC.
|Possible Cause||On the incoming SIP trunk, "MTP Required" is not checked or "DTMF Signaling Method" is not set to RFC 2833.|
|Recommended Action||On the incoming SIP trunk, check the "MTP Required" check box or set the "DTMF Signaling Method" to RFC 2833.|
|Associated CDETS #||None|