Which reports should be used to determine BHCA and BHCC? - Revision history

Pshree: /* Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR) */

2010-11-26T10:40:45Z

Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)

← Older revision		Revision as of 10:40, 26 November 2010
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	[[Category:Unified CCX, Release 7.0]]		[[Category:Unified CCX, Release 7.0]]
	[[Category:Unified CCX, Release 8.0]]		[[Category:Unified CCX, Release 8.0]]
		+	[[Category:Unified CCX, Release 8.5]]

Kallaksh: /* Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR) */

2010-04-09T14:01:20Z

Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)

← Older revision		Revision as of 14:01, 9 April 2010
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	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| The Traffic ~~analysis report~~ shows information related to any call that hits Unified CCX. In that sense, it is an accurate reflection of BHCA (Busy Hour Call Attempts).	+	\| The Traffic Analysis Report shows information related to any call that hits Unified CCX. In that sense, it is an accurate reflection of BHCA (Busy Hour Call Attempts).
-	To get the BHCC (Busy Hour Call Completion) from a Unified CCX perspective, we need to calculate BHCA - (all aborted calls + all rejected calls). The Aborted and Rejected Call Detail Report can help retrieve that information.	+	To get the BHCC (Busy Hour Call Completion) from Unified CCX perspective, we need to calculate BHCA - (all aborted calls + all rejected calls). The Aborted and Rejected Call Detail Report can help retrieve that information.

	\|-		\|-

Robapat at 12:21, 9 April 2010

2010-04-09T12:21:53Z

← Older revision		Revision as of 12:21, 9 April 2010
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	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| The Traffic analysis report shows information related to any call that hits ~~UCCX~~. In that sense, it is an accurate reflection of BHCA (Busy Hour Call Attempts).	+	\| The Traffic analysis report shows information related to any call that hits Unified CCX. In that sense, it is an accurate reflection of BHCA (Busy Hour Call Attempts).
	To get the BHCC (Busy Hour Call Completion) from a Unified CCX perspective, we need to calculate BHCA - (all aborted calls + all rejected calls). The Aborted and Rejected Call Detail Report can help retrieve that information.		To get the BHCC (Busy Hour Call Completion) from a Unified CCX perspective, we need to calculate BHCA - (all aborted calls + all rejected calls). The Aborted and Rejected Call Detail Report can help retrieve that information.

Robapat: New page: {{Template:Required Metadata}} == Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR) == {| border="1" |- ! '''Problem Summary''' | Which reports sho...

2010-04-09T12:20:55Z

New page: {{Template:Required Metadata}} == Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR) == {| border="1" |- ! '''Problem Summary''' | Which reports sho...

New page

{{Template:Required Metadata}}
== Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR) ==

{| border="1"
|-
! '''Problem Summary'''
| Which reports should be used to determine BHCA and BHCC?
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| None.
|-
! '''Recommended Action'''
| The Traffic analysis report shows information related to any call that hits UCCX. In that sense, it is an accurate reflection of BHCA (Busy Hour Call Attempts).
To get the BHCC (Busy Hour Call Completion) from a Unified CCX perspective, we need to calculate BHCA - (all aborted calls + all rejected calls). The Aborted and Rejected Call Detail Report can help retrieve that information.

|-
! '''Release'''
|
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 8.0]]