Which reports should be used to determine BHCA and BHCC?

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(New page: {{Template:Required Metadata}} == Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR) == {| border="1" |- ! '''Problem Summary''' | Which reports sho...)
m
Line 14: Line 14:
|-
|-
! '''Recommended Action'''
! '''Recommended Action'''
-
| The Traffic analysis report shows information related to any call that hits UCCX. In that sense, it is an accurate reflection of BHCA (Busy Hour Call Attempts).
+
| The Traffic analysis report shows information related to any call that hits Unified CCX. In that sense, it is an accurate reflection of BHCA (Busy Hour Call Attempts).
To get the BHCC (Busy Hour Call Completion) from a Unified CCX perspective, we need to calculate BHCA - (all aborted calls + all rejected calls). The Aborted and Rejected Call Detail Report can help retrieve that information.  
To get the BHCC (Busy Hour Call Completion) from a Unified CCX perspective, we need to calculate BHCA - (all aborted calls + all rejected calls). The Aborted and Rejected Call Detail Report can help retrieve that information.  

Revision as of 12:21, 9 April 2010

Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)

Problem Summary Which reports should be used to determine BHCA and BHCC?
Error Message None.
Possible Cause None.
Recommended Action The Traffic analysis report shows information related to any call that hits Unified CCX. In that sense, it is an accurate reflection of BHCA (Busy Hour Call Attempts).

To get the BHCC (Busy Hour Call Completion) from a Unified CCX perspective, we need to calculate BHCA - (all aborted calls + all rejected calls). The Aborted and Rejected Call Detail Report can help retrieve that information.

Release
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools