Virtualization for Unified CVP - Revision history

Davwats2: 1 revision

2013-05-13T17:57:14Z

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Revision as of 17:57, 13 May 2013

Txavier: /* VM IOPS Measurement */

2013-05-13T17:27:35Z

VM IOPS Measurement

← Older revision		Revision as of 17:27, 13 May 2013
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	You can install the Unified CVP components after the configuration of the VMs. Installation of these Unified CVP components on a VM is the same as the installation of these components on physical hardware.		You can install the Unified CVP components after the configuration of the VMs. Installation of these Unified CVP components on a VM is the same as the installation of these components on physical hardware.

-	Refer to the Unified CVP documentation for the steps to install Unified CVP components. You can install the supported Virus Scan software, or any other software in the same way as on physical hardware. Refer to the [http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_5/reference/guide/851_bom.pdf CVP Hardware and System Software Specification] for more information.	+	Refer to the Unified CVP documentation for the steps to install Unified CVP components. You can install the supported Virus Scan software, or any other software in the same way as on physical hardware. Refer to the [http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_5/reference/guide/851_bom.pdf CVP Hardware and System Software Specification] for more information.

	== Configuring the ESXi Data Store Block Size for Administration and Data Server ==		== Configuring the ESXi Data Store Block Size for Administration and Data Server ==
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	== VM IOPS Measurement ==		== VM IOPS Measurement ==

-	~~'''~~IOPS ~~Summary: (Unit in Number~~, ~~Data are Blade-based)'''~~	+	For information on IOPS numbers for Cisco Unified Customer Voice Portal, see [http://docwiki.cisco.com/wiki/UC_Virtualization_Storage_System_Design_Requirements#Cisco_Customer_Voice_Portal.C2.A0 UC Virtualization Storage System Design Requirements]
-		+
-		+
-	~~'''The following IOPS metrics are measured in peak load conditions with no failover~~:~~'''~~	+
-	~~{\| class="wikitable FCK__ShowTableBorders"~~	+
-		+
-	\|-	+
-	~~! CVP Server~~	+
-	~~! Average~~	+
-	~~! MAX~~	+
-	~~! 95th Percentile~~	+
-	\|-	+
-	~~\| CS~~/~~VXML Servers~~	+
-	~~\| 21~~	+
-	~~\| 450~~	+
-	~~\| 30~~	+
-	\|-	+
-	~~\| Reporting Server~~	+
-	~~\| 40~~	+
-	~~\| 930~~	+
-	~~\| 56~~	+
-	\|}	+
-		+
-	~~'''The following IOPS metrics are measured in peak load conditions with failover:'''~~	+
-		+
-	~~{\| class="wikitable FCK__ShowTableBorders"~~	+
-	\|-	+
-	~~! CVP Server~~	+
-	~~! Average~~	+
-	~~! MAX~~	+
-	~~! 95th Percentile~~	+
-	\|-	+
-	~~\| CS~~/~~VXML Servers~~	+
-	~~\| 18~~	+
-	~~\| 637~~	+
-	~~\| 40~~	+
-	\|-	+
-	~~\| Reporting Server~~	+
-	~~\| 334~~	+
-	~~\| 1121~~	+
-	~~\| 952~~	+
-	\|}	+

	== Timekeeping Best Practices for Windows ==		== Timekeeping Best Practices for Windows ==

Dosproul: 1 revision

2013-04-26T14:03:54Z

1 revision

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Revision as of 14:03, 26 April 2013

Txavier: /* VM IOPS Measurement */

2013-04-25T12:09:26Z

VM IOPS Measurement

← Older revision		Revision as of 12:09, 25 April 2013
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	'''IOPS Summary: (Unit in Number, Data are Blade-based)'''		'''IOPS Summary: (Unit in Number, Data are Blade-based)'''

		+
		+	'''The following IOPS metrics are measured in peak load conditions with no failover:'''
	{\| class="wikitable FCK__ShowTableBorders"		{\| class="wikitable FCK__ShowTableBorders"
		+
	\|-		\|-
	! CVP Server		! CVP Server
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	\|-		\|-
	\| CS/VXML Servers		\| CS/VXML Servers
-	\| ~~380~~	+	\| 21
-	\| ~~1536~~	+	\| 450
-	\| ~~797~~	+	\| 30
	\|-		\|-
	\| Reporting Server		\| Reporting Server
-	\| ~~692~~	+	\| 40
-	\| ~~3403~~	+	\| 930
-	\| ~~2024~~	+	\| 56
		+	\|}
		+
		+	'''The following IOPS metrics are measured in peak load conditions with failover:'''
		+
		+	{\| class="wikitable FCK__ShowTableBorders"
		+	\|-
		+	! CVP Server
		+	! Average
		+	! MAX
		+	! 95th Percentile
		+	\|-
		+	\| CS/VXML Servers
		+	\| 18
		+	\| 637
		+	\| 40
		+	\|-
		+	\| Reporting Server
		+	\| 334
		+	\| 1121
		+	\| 952
	\|}		\|}

Karrande: 1 revision

2013-03-22T17:59:32Z

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Revision as of 17:59, 22 March 2013

Karrande at 17:57, 22 March 2013

2013-03-22T17:57:01Z

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Karrande: 1 revision

2013-02-26T14:09:21Z

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Revision as of 14:09, 26 February 2013

Txavier at 06:42, 26 February 2013

2013-02-26T06:42:47Z

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Dosproul: 1 revision

2013-01-30T19:55:07Z

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Revision as of 19:55, 30 January 2013

Daluu: Updated CVP media server co-res as general support

2013-01-28T21:57:53Z

Updated CVP media server co-res as general support

← Older revision		Revision as of 21:57, 28 January 2013
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	\|-		\|-
	\| July 6, 2012		\| July 6, 2012
-	\| Virtualization support for Release 9.0(1).	+	\| Virtualization support for Release 9.0(1).
	\|-		\|-
	\| September 18, 2012		\| September 18, 2012
-	\| Unified ~~CCX~~-Specific VM Installation Information	+	\| Unified CVP-Specific VM Installation Information
		+	\|-
		+	\| January 28, 2013
		+	\| CVP Media Server coresidency as general support.
	\|}		\|}

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	== UCS Hardware Requirements ==		== UCS Hardware Requirements ==

-	Requirements for Cisco Unified Customer Voice Portal using UCS B200 M1 hardware are located [[Unified Computing System Hardware#B-200_M1_Requirements\|here]].	+	Requirements for Cisco Unified Customer Voice Portal using UCS B200 M1 hardware are located [[Unified Computing System Hardware#B-200_M1_Requirements\|here]].

-	Requirements for C210 hardware are located in the [[Unified Computing System Hardware]]. For UCS C210, CVP supports only the model ([http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/solution_overview_c22-597556.html UCS-C210M2-VCD2]). Other supported UCS models are at [[Unified Communications Virtualization Supported Applications#Contact_Center_Applications\|Unified Communications Supported Applications]]	+	Requirements for C210 hardware are located in the [[Unified Computing System Hardware]]. For UCS C210, CVP supports only the model ([http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/solution_overview_c22-597556.html UCS-C210M2-VCD2]). Other supported UCS models are at [[Unified Communications Virtualization Supported Applications#Contact_Center_Applications\|Unified Communications Supported Applications]]

	'''Note:''' Unified CVP does not support UCS C200 and UCS-C210-M1.		'''Note:''' Unified CVP does not support UCS C200 and UCS-C210-M1.

-	For Unified CVP to work on UCS server, UCS firmware has to be 1.4(3c) or later.	+	For Unified CVP to work on UCS server, UCS firmware has to be 1.4(3c) or later.

	== VMware and Application Software Requirements ==		== VMware and Application Software Requirements ==
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	==== B-Series Considerations ====		==== B-Series Considerations ====

-	When deploying Clustering Over the WAN with B-Series hardware, use of the Cisco UCS M81KR Virtual Interface Card is ~~mandatory~~.	+	When deploying Clustering Over the WAN with B-Series hardware, use of the Cisco UCS M81KR Virtual Interface Card is recommended.

-	New B-Series deployments using Clustering Over the WAN should use a Nexus 7000 Series / Nexus 5000 Series vPC infrastructure, or a Cisco Catalyst 6500 Series Virtual Switching Supervisor Engine 720-10G.	+	New B-Series deployments using Clustering Over the WAN should use a Nexus 7000 Series / Nexus 5000 Series vPC infrastructure, or a Cisco Catalyst 6500 Series Virtual Switching Supervisor Engine 720-10G.

	== Notes for Deploying Unified CVP Applications on UCS B-Series Hardware with SAN ==		== Notes for Deploying Unified CVP Applications on UCS B-Series Hardware with SAN ==
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	'''Design Considerations'''		'''Design Considerations'''

-	*The SAN must be designed in accordance with the UCS High Availability guidelines documented [http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/ns944/white_paper_c11-553711.html here].	+	*The SAN must be designed in accordance with the UCS High Availability guidelines documented [http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/ns944/white_paper_c11-553711.html here].
	*The SAN design and configuration must meet the Unified CVP IOPS and Performance numbers described in the [[#Performance_Requirements\|Performance Requirements]].		*The SAN design and configuration must meet the Unified CVP IOPS and Performance numbers described in the [[#Performance_Requirements\|Performance Requirements]].
	*The SAN design and configuration must meet the following VMware ESXi disk performance guidelines:		*The SAN design and configuration must meet the following VMware ESXi disk performance guidelines:
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	This table shows the supported Unified CVP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CVP component VMs.		This table shows the supported Unified CVP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CVP component VMs.

-	[[Unified Communications Virtualization Downloads (including OVA/OVF Templates)#Unified_Customer_Voice_Portal\|Table containing Unified CVP component capacities and VM configuration requirements]]	+	[[Unified Communications Virtualization Downloads (including OVA/OVF Templates)#Unified_Customer_Voice_Portal\|Table containing Unified CVP component capacities and VM configuration requirements]]

	== Unified CVP Component Co-Residency and Sample Deployments ==		== Unified CVP Component Co-Residency and Sample Deployments ==
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	:*You must not have memory overcommitted on the ESXi host that is running UC realtime applications.  You must allocate minimum 2GB of memory for the ESXi kernel.  For example, if an ESXi server on B-200 M1 hardware has 36GB of memory, after you allocate 2GB for the ESXi kernel, you have 34GB available for the virtual machines.  The total memory allocated for all the virtual machines on an ESXi server must not be greater than 34GB in this case.		:*You must not have memory overcommitted on the ESXi host that is running UC realtime applications.  You must allocate minimum 2GB of memory for the ESXi kernel.  For example, if an ESXi server on B-200 M1 hardware has 36GB of memory, after you allocate 2GB for the ESXi kernel, you have 34GB available for the virtual machines.  The total memory allocated for all the virtual machines on an ESXi server must not be greater than 34GB in this case.

-	:*VM co-residency with third party applications is not supported unless it is specifically described in this page~~. Currently, the Media Server for CVP is not recommended to be co-loaded on the CVP call server+vxml server VM.~~	+	:*VM co-residency with third party applications is not supported unless it is specifically described in this page.
-		+
-	The Media Server VM can use a 2 vCPU VM profile like the CVP Operations Console VM profile. However, this is a third party VM and can be tailored to have a different VM profile to satisfy a particular CVP deployment need.	+
-		+
-	~~On the other hand, CVP Media Server can be on the CVP Call Server+VXMl Server VM, providing the following conditions are met:~~	+
-		+
-	~~- IIS is used; not Tomcat~~.	+

-	- ~~Audio prompts are cached~~ on the ~~VGW~~.	+	The CVP Media Server VM can use a 2 vCPU VM profile like the CVP Operations Console VM profile. However, this is a third party VM and can be tailored to have a different VM profile to satisfy a particular CVP deployment need. CVP Media Server VM can be co-loaded on the CVP Call Server+VXML Server VM.

-	~~- Logging is turned off on the MS~~ ~~media server.~~	+

	== Creating Virtual Machines from OVA VM Templates ==		== Creating Virtual Machines from OVA VM Templates ==
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	=== Downloading OVA Templates ===		=== Downloading OVA Templates ===

-	:*Proceed to the [http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=8.0%281%29&~~amp;~~mdfid=270563413&~~amp;~~sftType=Cisco+Customer+Voice+Portal+Software+Releases&~~amp;~~optPlat=&~~amp;~~nodecount=2&~~amp;~~edesignator=null&~~amp;~~modelName=Cisco+Unified+Customer+Voice+Portal&~~amp;~~treeMdfId=278875240&~~amp;~~treeName=Voice+and+Unified+Communications&~~amp;~~modifmdfid=null&~~amp;~~imname=&~~amp;~~hybrid=Y&~~amp;~~imst=N&~~amp;~~lr=Y Cisco Download Page for CVP].	+	:*Proceed to the [http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=8.0%281%29&mdfid=270563413&sftType=Cisco+Customer+Voice+Portal+Software+Releases&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unified+Customer+Voice+Portal&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&modifmdfid=null&imname=&hybrid=Y&imst=N&lr=Y Cisco Download Page for CVP].

	<br><br>		<br><br>
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	You can install the Unified CVP components after the configuration of the VMs. Installation of these Unified CVP components on a VM is the same as the installation of these components on physical hardware.		You can install the Unified CVP components after the configuration of the VMs. Installation of these Unified CVP components on a VM is the same as the installation of these components on physical hardware.

-	Refer to the Unified CVP documentation for the steps to install Unified CVP components. You can install the supported Virus Scan software, or any other software in the same way as on physical hardware. Refer to the [http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_5/reference/guide/851_bom.pdf CVP Hardware and System Software Specification] for more information.	+	Refer to the Unified CVP documentation for the steps to install Unified CVP components. You can install the supported Virus Scan software, or any other software in the same way as on physical hardware. Refer to the [http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_5/reference/guide/851_bom.pdf CVP Hardware and System Software Specification] for more information.

	== Configuring the ESXi Data Store Block Size for Administration and Data Server ==		== Configuring the ESXi Data Store Block Size for Administration and Data Server ==
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	The creation of the virtual machine for the Unified CVP Reporting Server requires a large virtual disk size. You must follow the steps described below to configure the ESXi data store size to 438 GB for it to handle the Unified CVP Reporting Server data before you deploy the OVAs		The creation of the virtual machine for the Unified CVP Reporting Server requires a large virtual disk size. You must follow the steps described below to configure the ESXi data store size to 438 GB for it to handle the Unified CVP Reporting Server data before you deploy the OVAs

-	Steps to configure the ESXi for CVP Reporting server to RAID10 found at [[CVP Reporting Server Configuration\|CVP Reporting Server Configuration]]	+	Steps to configure the ESXi for CVP Reporting server to RAID10 found at [[CVP Reporting Server Configuration\|CVP Reporting Server Configuration]]

	== Performance Requirements ==		== Performance Requirements ==
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	== Timekeeping Best Practices for Windows ==		== Timekeeping Best Practices for Windows ==

-	You should follow the best practices outlined in the VMware Knowledge Base article [http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&~~amp;~~cmd=displayKC&~~amp;~~externalId=1318 VMware KB:Timekeeping best practices for Windows]	+	You should follow the best practices outlined in the VMware Knowledge Base article [http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1318 VMware KB:Timekeeping best practices for Windows]

	*ESXi hosts and domain controllers should synchronize the time from the same NTP source.		*ESXi hosts and domain controllers should synchronize the time from the same NTP source.
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	== System Performance Monitoring Using Windows Perfmon Counters ==		== System Performance Monitoring Using Windows Perfmon Counters ==

-	You must comply with the best practices described in the section titled System Perormance Monitoring in the [http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8_5x/cvp85srnd.pdf Unified CVP SRND].	+	You must comply with the best practices described in the section titled System Perormance Monitoring in the [http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8_5x/cvp85srnd.pdf Unified CVP SRND].

	----		----
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	{\| class="wikitable" border="1"		{\| class="wikitable" border="1"
	\|-		\|-
-	! style="background-color: rgb(255,215,0)" \| '''Back to [[Unified Communications in a Virtualized Environment]]	+	! style="background-color: rgb(255,215,0)" \| '''Back to [[Unified Communications in a Virtualized Environment]]'''
	\|}		\|}