Virtualization for Unified CCX
|Note:||The information for Unified IP-IVR is the same as Unified CCX.|
Updates to this Page
The following is a list of significant updates to this page:
|December 2010||Virtualization support for Release 8.5(1). Normal 0 false false false EN-US X-NONE X-NONE|
|April 2010||Virtualization support for Release 8.0(2). Normal 0 false false false EN-US X-NONE X-NONE|
Information for Partners about Unified CCX Deployments
Unified CCX, Release 8.5(1)
CCX 8.5(1) supports 3 OVAs:
- 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2. Note that on the C200M2, CCX supports up to 3 CCX VMs
- 300-agent OVA is supported on C210M1/M2, B200M1/M2
- 400-agent OVA is supported on C210M1/M2, B200M1/M2
Co-residency guidelines for CCX are described on UC Virtualization Sizing Guidelines.
Unified CCX-Specific Details for VMWare Requirements
Virtual Machine(VM)-Specific Unified CCX Hardware Requirements
The following Unified Communications System Hardware are the newly added servers for Unified CCX 8.5(1):
- Unified Computing System B200 M2 Blade Server (UCS-B200M2-VCS1)
- Unified Computing System C200 M2 Server (UCS-C200M2-VCD1)
- Unified Computing System C210 M2 Server (UCS-C200M2-VCD2)
See Unified Computing System Hardware for detailed information on these hardware models.
VM-Specific Unified CCX Software Requirements
Unified CCX-Specific Information for OVA Templates
Click here to download the latest Cisco Unified CCX 8.5(1) software.
Unified CCX-Specific Information for Sizing Guidelines
See "Cisco Unified Contact Center Express" section in Unified Communications Virtualization Downloads (including OVA/OVF Templates) for detailed information on Sizing Guidelines.
UCS Network Configuration
See Datasheet for Cisco Unified Contact Center Express 8.5 for detailed information on performance requirements.
Unified CCX-Specific VM Installation Information
Migrating to Unified CCX Release 8.5(1) from Physical to Virtual Server
To migrate to Unified CCX Release 8.5(1) from a physical server to a virtual server, follow the steps in the table below.
|Perform a complete backup of Unified CCX 8.5(1) on bare metal server and store the backup TAR file at a safe SFTP network location. Shutdown the server.||Refer to the Managing Backup Devices section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.|
|Install ESXi 4.0 on any one of the Unified CCX Supported Hardware for Virtualization as mentioned above.||Refer to the VMware documentation to install VMware ESXi 4.0.|
|Deploy VMs from the templates mentioned above.||Refer to the Readme with the Unified CCX virtual machine template.|
|Perform fresh installation of Unified CCX 8.5(1) on the VM with the same network and platform settings of the baremetal server.||Refer to the Installation Guide for Cisco Unified CCX and Cisco Unified IP IVR.|
|Log in to the Disaster Recovery System with Platform Administrator credentials and perform the restore using the backup TAR archived in the first task.||Refer to the Restore Scenarios section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.|
Note: For detailed information on "Supported Virtualization Upgrade Paths to Unified CCX 8.5(1)", see Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR.
Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5
Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) in Unified CCX 8.5 are certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a coresidence configuration.
The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) in a cores deployment of Unified CCX 8.5:
- Unified CCX and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM)
- Unified CCX and Cisco WorkForce Management (WFM)
- QM and WFM
- Unified CCX, QM, and WFM