Virtualization for Unified CCX

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{{note| The information for Unified IP-IVR is the same as Unified CCX.}}
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#REDIRECT [[Virtualization for Cisco Unified Contact Center Express]]
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= Updates to this Page  =
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The following is a list of significant updates to this page:
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{| class="wikitable FCK__ShowTableBorders"
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! Date
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! Update
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| September 2013<br>
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Moved the following sections to the [http://docwiki-dev.cisco.com/w/index.php?title=Virtualization_for_Cisco_Unified_Contact_Center_Express CCX main page]:
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*Resource Reservation
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*Unified CCX or IPIVR-Specific VM Installation Information
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*New Identity Support for Unified CCX or IPIVR 9.0(2) <br>
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| April 2013
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| Clarified Disable LRO requirement.
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| September 2012
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| Added Section - New Identity Support for UCCX 9.0.2
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| July 2012
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| Added WFO 9.0 virtualization
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| June 2012
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| Virtualization support for Release 9.0(1).
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| July 2011
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*Removed the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5'' section.
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*Added the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.2 in Unified CCX 8.5'' section.
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*Added the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.1 in Unified CCX 8.5'' section.
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| May 2011
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*Updated the ''Unified CCX-Specific Information for OVA Templates'' section.
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*Added the ''Resource Reservation'' section.
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| March 2011
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Updated the ''Unified CCX-Specific Information for OVA Templates'' section.
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| January 2011
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*Updated the ''Unified CCX-Specific Information for OVA Templates'' section.
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*Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
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| December 2010
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| Virtualization support for Release 8.5(1).
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| April 2010
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| Virtualization support for Release 8.0(2).
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|}
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<br>
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= Virtual Machine(VM)-Specific Unified CCX or&nbsp;IPIVR&nbsp;Software Requirements  =
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See [http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements#VMware_Infrastructure_Feature_Support VMware Infrastructure Feature Support ].
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<br>'''{{note| Span based Silent Monitoring on UCS B-series is not supported}}'''
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= Unified CCX or IPIVR-Specific Information for OVA Templates  =
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Any of the three Unified CCX profiles 100, 300, or 400 can be deployed using a single OVA template.
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Click [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express here] to download the latest OVA Templates Information for Unified CCX.
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The support for VMware vSphere ESXi&nbsp;5.0 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 9.0(1).
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As support for VMware vSphere ESXi&nbsp;4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2, Unified CCX 8.5(1), and&nbsp;Unified CCX 9.0(1);&nbsp;you can host Unified CCX 8.0(2) SU2, 8.5(1), and 9.0(1)&nbsp;Virtual Machine (VM) on ESXi 4.1.
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'''Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:'''
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*Upgrade to Unified CCX 8.0(2) SU2 or higher
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*Disable the LRO (Large Receive Offload)
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*Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the cop file ''ciscocm.vmtoolsUpgrade4.1-8.3.2-257589-v14.cop.sgn''
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'''Follow the procedure mentioned below if you are using Unified CCX 8.5(1) currently:'''
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*Disable the LRO (Large Receive Offload)
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*Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the following CLI commands in Unified CCX 8.5(1) or higher:
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**''"utils vmware upgrade”''
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**''“utils vmware status”''
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'''Follow the procedure mentioned below if you are using Unified CCX 9.0(1) currently:'''
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*LRO is not required to be disabled. See&nbsp;[[Disable LRO]] for further information.&nbsp;
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*Download the appropriate OVA version 3 files from [http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=283733053&release=2.1&rellifecycle=&relind=AVAILABLE&reltype=latest OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express.2FCisco_Unified_IP_Intelligent_Voice_Response_.28IP_IVR.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the following CLI commands in Unified CCX 9.0(1):
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**''"utils vmware upgrade”''
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**''“utils vmware status”''
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= Unified CCX or IPIVR-Specific Information for Sizing Guidelines  =
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] for detailed information on sizing guidelines for Unified CCX.
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== UCS Network Configuration  ==
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates) Unified Communications Virtualization Downloads (including OVA/OVF Templates)].
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== Performance Requirements  ==
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See [http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.pdf Datasheet for Cisco Unified Contact Center Express 8.5] for detailed information on performance requirements.
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<br> <br>
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----
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{| border="1" class="wikitable"
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! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
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|}
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[[Category:Unified_Contact_Center_Express]]
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Revision as of 13:36, 2 April 2014

  1. REDIRECT Virtualization for Cisco Unified Contact Center Express

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