Virtualization for Unified CCX

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{{note| The information for Unified IP-IVR is the same as Unified CCX.}}
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{{note| The information for Unified IP-IVR is the same as Unified CCX.}}  
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= Updates to this Page =
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= Updates to this Page =
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The following is a list of significant updates to this page:
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The following is a list of significant updates to this page:  
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{| class="wikitable"
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{| class="wikitable FCK__ShowTableBorders"
|-
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! Date  
! Date  
! Update
! Update
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| March 2011
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| September 2013<br>
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|  
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Updated the ''Unified CCX-Specific Information for OVA Templates'' section.                                                                                                                          
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Moved the following sections to the [http://docwiki-dev.cisco.com/w/index.php?title=Virtualization_for_Cisco_Unified_Contact_Center_Express CCX main page]:
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*Resource Reservation
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*Unified CCX or IPIVR-Specific VM Installation Information  
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*New Identity Support for Unified CCX or IPIVR 9.0(2) <br>
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|-
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| April 2013
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| Clarified Disable LRO requirement.
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|-
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| September 2012
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| Added Section - New Identity Support for UCCX 9.0.2
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|-
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| July 2012
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| Added WFO 9.0 virtualization
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| June 2012
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| Virtualization support for Release 9.0(1).
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| January 2011
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| July 2011  
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* Updated the ''Unified CCX-Specific Information for OVA Templates'' section.                                                                                                                          
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*Removed the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5'' section.  
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* Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
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*Added the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.2 in Unified CCX 8.5'' section.
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*Added the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.1 in Unified CCX 8.5'' section.
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|-
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| May 2011
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|
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*Updated the ''Unified CCX-Specific Information for OVA Templates'' section.
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*Added the ''Resource Reservation'' section.
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|-
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| December 2010
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| March 2011
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| Virtualization support for Release 8.5(1).                                                                                                                           
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|  
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Updated the ''Unified CCX-Specific Information for OVA Templates'' section.  
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|-
|-
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| January 2011
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|
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*Updated the ''Unified CCX-Specific Information for OVA Templates'' section.
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*Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
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|-
|-
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| April 2010
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| December 2010  
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| Virtualization support for Release 8.0(2).                                                                                    
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| Virtualization support for Release 8.5(1).
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|-
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|-
|-
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| April 2010
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| Virtualization support for Release 8.0(2).
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|}
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= Information for Partners about Unified CCX Deployments =
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<br>
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See [[High-level Checklist for Design and Implementation]].
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== Unified CCX OVA Support for Different Hardware ==
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= Virtual Machine(VM)-Specific Unified CCX or&nbsp;IPIVR&nbsp;Software Requirements  =
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CCX 8.5(1) supports 3 OVAs:
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* 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2. {{note| On the C200M2, CCX supports up to 3 CCX VMs}}
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* 300-agent OVA is supported on C210M1/M2, B200M1/M2
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* 400-agent OVA is supported on C210M1/M2, B200M1/M2
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Co-residency guidelines for CCX are described on
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See [http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements#VMware_Infrastructure_Feature_Support VMware Infrastructure Feature Support ].  
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[http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines UC Virtualization Sizing Guidelines].
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= Unified CCX-Specific Details for VMWare Requirements=
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<br>'''{{note| Span based Silent Monitoring on UCS B-series is not supported}}'''
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See [http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements#VMware_Infrastructure_Feature_Support VMware Infrastructure Feature Support ].
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= Virtual Machine(VM)-Specific Unified CCX Hardware Requirements =
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= Unified CCX or IPIVR-Specific Information for OVA Templates  =
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The following Unified Communications System Hardware are the newly added servers for Unified CCX 8.5(1):
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Any of the three Unified CCX profiles 100, 300, or 400 can be deployed using a single OVA template.  
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:* Unified Computing System B200 M2 Blade Server (UCS-B200M2-VCS1)
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Click [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express here] to download the latest OVA Templates Information for Unified CCX.
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:* Unified Computing System C200 M2 Server (UCS-C200M2-VCD1)
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:* Unified Computing System C210 M2 Server (UCS-C210M2-VCD2)
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See [[Unified Computing System Hardware]] for detailed information on these hardware models.
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The support for VMware vSphere ESXi&nbsp;5.0 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 9.0(1).  
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= VM-Specific Unified CCX Software Requirements =
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As support for VMware vSphere ESXi&nbsp;4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2, Unified CCX 8.5(1), and&nbsp;Unified CCX 9.0(1);&nbsp;you can host Unified CCX 8.0(2) SU2, 8.5(1), and 9.0(1)&nbsp;Virtual Machine (VM) on ESXi 4.1.
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See [http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements#Hypervisor_Support_for_Virtualized_UC_.28Vendors.2C_Products.2C_Versions.2C_Editions.29 Hypervisor Support for Virtualized UC (Vendors, Products, Versions, Editions].
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'''Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:'''
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= Unified CCX-Specific Information for OVA Templates  =
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*Upgrade to Unified CCX 8.0(2) SU2 or higher
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*Disable the LRO (Large Receive Offload)
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*Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the cop file ''ciscocm.vmtoolsUpgrade4.1-8.3.2-257589-v14.cop.sgn''
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Click [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express here] to download the latest OVA Templates Information for Unified CCX.
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'''Follow the procedure mentioned below if you are using Unified CCX 8.5(1) currently:'''
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As support for VMware vSphere ESXi 4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2 and Unified CCX 8.5(1), you can host Unified CCX 8.0(2) SU2 and 8.5(1) Virtual Machine (VM) on ESXi 4.1.
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*Disable the LRO (Large Receive Offload)
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*Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the following CLI commands in Unified CCX 8.5(1) or higher:
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**''"utils vmware upgrade”''
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**''“utils vmware status”''
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'''Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:'''
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'''Follow the procedure mentioned below if you are using Unified CCX 9.0(1) currently:'''  
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* Upgrade to Unified CCX 8.0(2) SU2 or higher
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* Disable the LRO (Large Receive Offload)
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* Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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* Upgrade VMware tools using the cop file ''ciscocm.vmtoolsUpgrade4.1-8.3.2-257589-v14.cop.sgn''
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'''Follow the procedure mentioned below if you are using Unified CCX 8.5(1) or higher currently:'''
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*LRO is not required to be disabled. See&nbsp;[[Disable LRO]] for further information.&nbsp;
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* Disable the LRO (Large Receive Offload)
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*Download the appropriate OVA version 3 files from [http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=283733053&release=2.1&rellifecycle=&relind=AVAILABLE&reltype=latest OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express.2FCisco_Unified_IP_Intelligent_Voice_Response_.28IP_IVR.29 Unified CCX OVA Support for Different Hardware]  
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* Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the following CLI commands in Unified CCX 9.0(1):  
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* Upgrade VMware tools using the following CLI commands in Unified CCX 8.5(1) or higher:
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**''"utils vmware upgrade”''  
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** ''"utils vmware upgrade”''
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**''“utils vmware status”''
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** ''“utils vmware status”''
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= Unified CCX-Specific Information for Sizing Guidelines =
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= Unified CCX or IPIVR-Specific Information for Sizing Guidelines =
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] for detailed information on sizing guidelines for Unified CCX.
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== UCS Network Configuration ==
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] for detailed information on sizing guidelines for Unified CCX.
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates) Unified Communications Virtualization Downloads (including OVA/OVF Templates)].
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== UCS Network Configuration  ==
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== Performance Requirements ==
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates) Unified Communications Virtualization Downloads (including OVA/OVF Templates)].
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See [http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.pdf Datasheet for Cisco Unified Contact Center Express 8.5] for detailed information on performance requirements.
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== Performance Requirements  ==
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= Unified CCX-Specific VM Installation Information =
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See [http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.pdf Datasheet for Cisco Unified Contact Center Express 8.5] for detailed information on performance requirements.
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=== Migrating to Unified CCX Release 8.5(1) from Physical to Virtual Server  ===
 
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To migrate to Unified CCX Release 8.5(1) from a physical server to a virtual server, follow the steps in the table below.
 
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{| class="wikitable FCK__ShowTableBorders"
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<br> <br>
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! Task
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! Reference
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| Perform a complete backup of Unified CCX 8.5(1) on bare metal server and store the backup TAR file at a safe SFTP network location. Shutdown the server.
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| Refer to the [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html Managing Backup Devices] section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.
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Install ESXi on any one of the Unified CCX Supported Hardware for Virtualization as mentioned above.
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See [http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements#ESXi_Support_for_Contact_Center_Applications ESXi_Support_for_Contact_Center_Applications] for ESXi version support information.<br>
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----
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Refer to the VMware documentation to install VMware ESXi.
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See [http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements#ESXi_Support_for_Contact_Center_Applications ESXi_Support_for_Contact_Center_Applications] for ESXi version support information.<br>
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{| border="1" class="wikitable"
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| Deploy VMs from the templates mentioned above.
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! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
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| Refer to the Readme with the [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express Unified CCX virtual machine template].
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| Perform fresh installation of Unified CCX 8.5(1) on the VM with the same network and platform settings of the baremetal server.
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| Refer to the [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html Installation Guide] for Cisco Unified CCX and Cisco Unified IP IVR.
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|-
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| Log in to the Disaster Recovery System with Platform Administrator credentials and perform the restore using the backup TAR archived in the first task.
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| Refer to the [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html Restore Scenarios] section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.
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|}
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<br>'''Note:''' For detailed information on ''Supported Virtualization Upgrade Paths to Unified CCX 8.5(1)'', see [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR].
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[[Category:Unified_Contact_Center_Express]]
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= Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5 =
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Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) in Unified CCX 8.5 are certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a co-residence configuration.
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The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) in a co-residence deployment with Unified CCX 8.5 only:
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* Unified CCX and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) 
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* Unified CCX and Cisco WorkForce Management (WFM)
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* QM and WFM
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* Unified CCX, QM, and WFM
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-----
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Back to [[Unified Communications Virtualization|Unified Communications Virtualization main page]]
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[[Category:Unified Contact Center Express]]
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Revision as of 18:50, 20 December 2013

Note Note: The information for Unified IP-IVR is the same as Unified CCX.

Contents

Updates to this Page

The following is a list of significant updates to this page:

Date Update
September 2013

Moved the following sections to the CCX main page:

  • Resource Reservation
  • Unified CCX or IPIVR-Specific VM Installation Information
  • New Identity Support for Unified CCX or IPIVR 9.0(2)
April 2013 Clarified Disable LRO requirement.
September 2012 Added Section - New Identity Support for UCCX 9.0.2
July 2012 Added WFO 9.0 virtualization
June 2012 Virtualization support for Release 9.0(1).
July 2011
  • Removed the Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5 section.
  • Added the Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.2 in Unified CCX 8.5 section.
  • Added the Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.1 in Unified CCX 8.5 section.
May 2011
  • Updated the Unified CCX-Specific Information for OVA Templates section.
  • Added the Resource Reservation section.
March 2011

Updated the Unified CCX-Specific Information for OVA Templates section.

January 2011
  • Updated the Unified CCX-Specific Information for OVA Templates section.
  • Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
December 2010 Virtualization support for Release 8.5(1).
April 2010 Virtualization support for Release 8.0(2).


Virtual Machine(VM)-Specific Unified CCX or IPIVR Software Requirements

See VMware Infrastructure Feature Support .


Note Note: Span based Silent Monitoring on UCS B-series is not supported

Unified CCX or IPIVR-Specific Information for OVA Templates

Any of the three Unified CCX profiles 100, 300, or 400 can be deployed using a single OVA template.

Click here to download the latest OVA Templates Information for Unified CCX.

The support for VMware vSphere ESXi 5.0 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 9.0(1).

As support for VMware vSphere ESXi 4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2, Unified CCX 8.5(1), and Unified CCX 9.0(1); you can host Unified CCX 8.0(2) SU2, 8.5(1), and 9.0(1) Virtual Machine (VM) on ESXi 4.1.

Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:

Follow the procedure mentioned below if you are using Unified CCX 8.5(1) currently:

Follow the procedure mentioned below if you are using Unified CCX 9.0(1) currently:

Unified CCX or IPIVR-Specific Information for Sizing Guidelines

See OVA Templates Information for Unified CCX for detailed information on sizing guidelines for Unified CCX.

UCS Network Configuration

See Unified Communications Virtualization Downloads (including OVA/OVF Templates).

Performance Requirements

See Datasheet for Cisco Unified Contact Center Express 8.5 for detailed information on performance requirements.





Back to: Unified Communications in a Virtualized Environment

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