Virtualization for Unified CCX

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{{note| The information for Unified IP-IVR is the same as Unified CCX.}}
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{{note| The information for Unified IP-IVR is the same as Unified CCX.}}  
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= Updates to this Page =
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= Updates to this Page =
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The following is a list of significant updates to this page:
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The following is a list of significant updates to this page:  
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{| class="wikitable"
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{| class="wikitable FCK__ShowTableBorders"
|-
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! Date  
! Date  
! Update
! Update
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|-
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| September 2013<br>
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|
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Moved the following sections to the [http://docwiki-dev.cisco.com/w/index.php?title=Virtualization_for_Cisco_Unified_Contact_Center_Express CCX main page]:
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*Resource Reservation
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*Unified CCX or IPIVR-Specific VM Installation Information
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*New Identity Support for Unified CCX or IPIVR 9.0(2) <br>
|-
|-
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| December 2010
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| April 2013
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| Virtualization support for Release 8.5(1).      Normal  0              false  false  false      EN-US  X-NONE  X-NONE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
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| Clarified Disable LRO requirement.
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|-
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| September 2012
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| Added Section - New Identity Support for UCCX 9.0.2
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|-
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| April 2010
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| July 2012
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| Virtualization support for Release 8.0(2).      Normal  0              false  false  false      EN-US  X-NONE  X-NONE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
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| Added WFO 9.0 virtualization
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|-
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| June 2012
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| Virtualization support for Release 9.0(1).
|-
|-
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|}
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| July 2011
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|
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*Removed the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5'' section.
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*Added the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.2 in Unified CCX 8.5'' section.
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*Added the ''Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.1 in Unified CCX 8.5'' section.
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= Information for Partners about Unified CCX Deployments =
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|-
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See [[High-level Checklist for Design and Implementation]].
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| May 2011
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|
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*Updated the ''Unified CCX-Specific Information for OVA Templates'' section.
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*Added the ''Resource Reservation'' section.
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== Unified CCX, Release  8.5(1) ==
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|-
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CCX 8.5(1) supports 3 OVAs:
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| March 2011
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* 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2. Note that on the C200M2, CCX supports up to 3 CCX VMs
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|
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* 300-agent OVA is supported on C210M1/M2, B200M1/M2
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Updated the ''Unified CCX-Specific Information for OVA Templates'' section.
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* 400-agent OVA is supported on C210M1/M2, B200M1/M2
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Co-residency guidelines for CCX are described on
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|-
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[http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines UC Virtualization Sizing Guidelines].
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| January 2011
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|
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*Updated the ''Unified CCX-Specific Information for OVA Templates'' section.
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*Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
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= Unified CCX-Specific Details for VMWare Requirements=
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|-
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See [http://docwiki-dev.cisco.com/wiki/Unified_Communications_VMWare_Requirements#VMware_Infrastructure_Feature_Support VMware Infrastructure Feature Support ].
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| December 2010
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| Virtualization support for Release 8.5(1).
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|-
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| April 2010
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| Virtualization support for Release 8.0(2).
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|}
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= Virtual Machine(VM)-Specific Unified CCX Hardware Requirements =
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<br>
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The following Unified Communications System Hardware are the newly added servers for Unified CCX 8.5(1):
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= Virtual Machine(VM)-Specific Unified CCX or&nbsp;IPIVR&nbsp;Software Requirements  =
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:* Unified Computing System B200 M2 Blade Server (UCS-B200M2-VCS1)
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See [http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements#VMware_Infrastructure_Feature_Support VMware Infrastructure Feature Support ].
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:* Unified Computing System C200 M2 Server (UCS-C200M2-VCD1)
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:* Unified Computing System C210 M2 Server (UCS-C200M2-VCD2)
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See [[Unified Computing System Hardware]] for detailed information on these hardware models.
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<br>'''{{note| Span based Silent Monitoring on UCS B-series is not supported}}'''
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= VM-Specific Unified CCX Software Requirements =
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= Unified CCX or IPIVR-Specific Information for OVA Templates  =
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See [http://docwiki-dev.cisco.com/wiki/Unified_Communications_VMWare_Requirements#Hypervisor_Support_for_Virtualized_UC_.28Vendors.2C_Products.2C_Versions.2C_Editions.29 Hypervisor Support for Virtualized UC (Vendors, Products, Versions, Editions)].
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Any of the three Unified CCX profiles 100, 300, or 400 can be deployed using a single OVA template.  
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= Unified CCX-Specific Information for OVA Templates =
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Click [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express here] to download the latest OVA Templates Information for Unified CCX.
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See [[Unified Communications Virtualization Downloads (including OVA/OVF Templates)]].
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The support for VMware vSphere ESXi&nbsp;5.0 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 9.0(1).  
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Click [http://www.cisco.com/cisco/software/type.html?mdfid=270569179&flowid=5217| here] to download the latest Cisco Unified CCX 8.5(1) software.
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As support for VMware vSphere ESXi&nbsp;4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2, Unified CCX 8.5(1), and&nbsp;Unified CCX 9.0(1);&nbsp;you can host Unified CCX 8.0(2) SU2, 8.5(1), and 9.0(1)&nbsp;Virtual Machine (VM) on ESXi 4.1.  
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= Unified CCX-Specific Information for Sizing Guidelines =
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'''Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:'''
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See "Cisco Unified Contact Center Express" section in [[Unified Communications Virtualization Downloads (including OVA/OVF Templates)]] for detailed information on Sizing Guidelines.
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== UCS Network Configuration ==
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*Upgrade to Unified CCX 8.0(2) SU2 or higher
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*Disable the LRO (Large Receive Offload)
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*Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the cop file ''ciscocm.vmtoolsUpgrade4.1-8.3.2-257589-v14.cop.sgn''
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See [[Unified Communications Virtualization Downloads (including OVA/OVF Templates)]].
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'''Follow the procedure mentioned below if you are using Unified CCX 8.5(1) currently:'''
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== Performance Requirements ==
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*Disable the LRO (Large Receive Offload)
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*Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the following CLI commands in Unified CCX 8.5(1) or higher:
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**''"utils vmware upgrade”''
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**''“utils vmware status”''
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See [http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.pdf Datasheet for Cisco Unified Contact Center Express 8.5] for detailed information on performance requirements.
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'''Follow the procedure mentioned below if you are using Unified CCX 9.0(1) currently:'''
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= Unified CCX-Specific VM Installation Information =
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*LRO is not required to be disabled. See&nbsp;[[Disable LRO]] for further information.&nbsp;
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*Download the appropriate OVA version 3 files from [http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=283733053&release=2.1&rellifecycle=&relind=AVAILABLE&reltype=latest OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express.2FCisco_Unified_IP_Intelligent_Voice_Response_.28IP_IVR.29 Unified CCX OVA Support for Different Hardware]
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*Upgrade VMware tools using the following CLI commands in Unified CCX 9.0(1):
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**''"utils vmware upgrade”''
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**''“utils vmware status”''
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=== Migrating to Unified CCX Release 8.5(1) from Physical to Virtual Server ===
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= Unified CCX or IPIVR-Specific Information for Sizing Guidelines  =
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To migrate to Unified CCX Release 8.5(1) from a physical server to a virtual server, follow the steps in the table below.
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{| class="wikitable"
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] for detailed information on sizing guidelines for Unified CCX.  
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|-
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! Task
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! Reference
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|-
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| Perform a complete backup of Unified CCX 8.5(1) on bare metal server and store the backup TAR file at a safe SFTP network location. Shutdown the server.
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| Refer to the [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html Managing Backup Devices] section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.
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| Install ESXi 4.0 on any one of the Unified CCX Supported Hardware for Virtualization as mentioned above.
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| Refer to the VMware documentation to install VMware ESXi 4.0.
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| Deploy VMs from the templates mentioned above.
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| Refer to the Readme with the [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express Unified CCX virtual machine template].
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|-
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| Perform fresh installation of Unified CCX 8.5(1) on the VM with the same network and platform settings of the baremetal server.
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| Refer to the [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html Installation Guide] for Cisco Unified CCX and Cisco Unified IP IVR.
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|-
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| Log in to the Disaster Recovery System with Platform Administrator credentials and perform the restore using the backup TAR archived in the first task.
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| Refer to the [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html Restore Scenarios] section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.
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|}
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== UCS Network Configuration  ==
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'''Note:''' For detailed information on "Supported Virtualization Upgrade Paths to Unified CCX 8.5(1)", see [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR].
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates) Unified Communications Virtualization Downloads (including OVA/OVF Templates)].  
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= Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5 =
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== Performance Requirements  ==
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Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) in Unified CCX 8.5 are certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a coresidence configuration.
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See [http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.pdf Datasheet for Cisco Unified Contact Center Express 8.5] for detailed information on performance requirements.  
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The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) in a cores deployment of Unified CCX 8.5:
 
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* Unified CCX and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) 
 
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* Unified CCX and Cisco WorkForce Management (WFM)
 
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* QM and WFM
 
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* Unified CCX, QM, and WFM
 
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-----
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<br> <br>
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Back to [[Unified Communications Virtualization|Unified Communications Virtualization main page]]
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----
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{| border="1" class="wikitable"
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|-
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! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
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|}
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[[Category:Unified Contact Center Express]]
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[[Category:Unified_Contact_Center_Express]]

Revision as of 18:50, 20 December 2013

Note Note: The information for Unified IP-IVR is the same as Unified CCX.

Contents

Updates to this Page

The following is a list of significant updates to this page:

Date Update
September 2013

Moved the following sections to the CCX main page:

  • Resource Reservation
  • Unified CCX or IPIVR-Specific VM Installation Information
  • New Identity Support for Unified CCX or IPIVR 9.0(2)
April 2013 Clarified Disable LRO requirement.
September 2012 Added Section - New Identity Support for UCCX 9.0.2
July 2012 Added WFO 9.0 virtualization
June 2012 Virtualization support for Release 9.0(1).
July 2011
  • Removed the Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5 section.
  • Added the Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.2 in Unified CCX 8.5 section.
  • Added the Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.1 in Unified CCX 8.5 section.
May 2011
  • Updated the Unified CCX-Specific Information for OVA Templates section.
  • Added the Resource Reservation section.
March 2011

Updated the Unified CCX-Specific Information for OVA Templates section.

January 2011
  • Updated the Unified CCX-Specific Information for OVA Templates section.
  • Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
December 2010 Virtualization support for Release 8.5(1).
April 2010 Virtualization support for Release 8.0(2).


Virtual Machine(VM)-Specific Unified CCX or IPIVR Software Requirements

See VMware Infrastructure Feature Support .


Note Note: Span based Silent Monitoring on UCS B-series is not supported

Unified CCX or IPIVR-Specific Information for OVA Templates

Any of the three Unified CCX profiles 100, 300, or 400 can be deployed using a single OVA template.

Click here to download the latest OVA Templates Information for Unified CCX.

The support for VMware vSphere ESXi 5.0 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 9.0(1).

As support for VMware vSphere ESXi 4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2, Unified CCX 8.5(1), and Unified CCX 9.0(1); you can host Unified CCX 8.0(2) SU2, 8.5(1), and 9.0(1) Virtual Machine (VM) on ESXi 4.1.

Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:

Follow the procedure mentioned below if you are using Unified CCX 8.5(1) currently:

Follow the procedure mentioned below if you are using Unified CCX 9.0(1) currently:

Unified CCX or IPIVR-Specific Information for Sizing Guidelines

See OVA Templates Information for Unified CCX for detailed information on sizing guidelines for Unified CCX.

UCS Network Configuration

See Unified Communications Virtualization Downloads (including OVA/OVF Templates).

Performance Requirements

See Datasheet for Cisco Unified Contact Center Express 8.5 for detailed information on performance requirements.





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