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Revision as of 17:46, 20 February 2013

Note:

The information for Unified IP-IVR is the same as Unified CCX.

Updates to this Page

The following is a list of significant updates to this page:

Information for Partners about Unified CCX Deployments

See High-level Checklist for Design and Implementation.

Unified CCX OVA Support for Different Hardware

Unified CCX 8.5(1) and 9.0(1) supports 3 OVAs:

• 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2

  Note:

  On the C200M2, CCX supports up to four CCX VMs

• 300-agent OVA is supported on C210M1/M2, B200M1/M2
• 400-agent OVA is supported on C210M1/M2, B200M1/M2

Co-residency guidelines for CCX are described on UC Virtualization Sizing Guidelines.

Unified CCX-Specific Details for VMWare Requirements

See Hypervisor Support for Virtualized UC (Vendors, Products, Versions, Editions).

Virtual Machine(VM)-Specific Unified CCX Hardware Requirements

The CCX supports UCS B and C series as well as UC Spec-based Hardware. Please check the Supported Hardware Models for models supported by CCX.

Also, see Unified Computing System Hardware for the detailed information of UCS hardware models.

Virtual Machine(VM)-Specific Unified CCX Software Requirements

See VMware Infrastructure Feature Support .

Note:

Span based Silent Monitoring on UCS B-series is not supported

Resource Reservation

The Resource Reservation has been enabled for all the three Unified CCX Profiles wherein any one of the Unified CCX Profile can be deployed through the single OVA. The Unified CCX 8.5(1) and 9.0(1) has been successfully qualified with vCPU reservations at 900 MHz per vCPU.

Resource reservation helps us to achieve the most optimum levels of utilization of underlying physical resources of ESXi 4.1 and ESXi 5.0 qualified Cisco/HP/IBM servers either when Unified CCX VM has been deployed with multiple instances of other Unified CCX VM or co-resident with any other Unified Communications application VMs on the same server.

The resource reservation helps the user to confine the VMs to respective resources and also helps to achieve the highest possible level of utilization of underlying physical resources as long as the sum of all the VM resources are not oversubscribed.

Unified CCX-Specific Information for OVA Templates

Any of the three Unified CCX profiles 100, 300, or 400 can be deployed using a single OVA template.

Click here to download the latest OVA Templates Information for Unified CCX.

The support for VMware vSphere ESXi 5.0 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 9.0(1).

As support for VMware vSphere ESXi 4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2, Unified CCX 8.5(1), and Unified CCX 9.0(1); you can host Unified CCX 8.0(2) SU2, 8.5(1), and 9.0(1) Virtual Machine (VM) on ESXi 4.1.

Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:

• Upgrade to Unified CCX 8.0(2) SU2 or higher
• Disable the LRO (Large Receive Offload)
• Download the appropriate OVA version 2 files from OVA Templates Information for Unified CCX depending on the sizing guidelines and requirements mentioned at Unified CCX OVA Support for Different Hardware
• Upgrade VMware tools using the cop file ciscocm.vmtoolsUpgrade4.1-8.3.2-257589-v14.cop.sgn

Follow the procedure mentioned below if you are using Unified CCX 8.5(1) currently:

• Disable the LRO (Large Receive Offload)
• Download the appropriate OVA version 2 files from OVA Templates Information for Unified CCX depending on the sizing guidelines and requirements mentioned at Unified CCX OVA Support for Different Hardware
• Upgrade VMware tools using the following CLI commands in Unified CCX 8.5(1) or higher:
  • "utils vmware upgrade”
  • “utils vmware status”

Follow the procedure mentioned below if you are using Unified CCX 9.0(1) currently:

• Disable the LRO (Large Receive Offload)
• Download the appropriate OVA version 3 files from OVA Templates Information for Unified CCX depending on the sizing guidelines and requirements mentioned at Unified CCX OVA Support for Different Hardware
• Upgrade VMware tools using the following CLI commands in Unified CCX 9.0(1):
  • "utils vmware upgrade”
  • “utils vmware status”

Unified CCX-Specific Information for Sizing Guidelines

See OVA Templates Information for Unified CCX for detailed information on sizing guidelines for Unified CCX.

UCS Network Configuration

See Unified Communications Virtualization Downloads (including OVA/OVF Templates).

Performance Requirements

See Datasheet for Cisco Unified Contact Center Express 8.5 for detailed information on performance requirements.

Unified CCX-Specific VM Installation Information

Migrating to Unified CCX Release 8.5(1) or 9.0(1) from Physical to Virtual Server

To migrate to Unified CCX Release 8.5(1) or 9.0(1) from a physical server to a virtual server, follow the steps in the table below.

Note: For detailed information on Supported Virtualization Upgrade Paths to Unified CCX , see Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR.

Virtualization Support for Cisco Unified Workforce Optimization (WFO) 9.0 in Unified CCX 9.0 & 8.5

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) version 9.0 for Unified CCX 9.0 & 8.5 are certified to run on any Cisco UCS server with resources available to support this template. As such it can be co resident on the UCS platform with any number of other virtual machines running any other applications.
Cisco WFO Services supported for virtualization include:
• Cisco WFM 9.0 – Complete system on one virtual server
• Cisco QM 9.0 Base Server – All QM services except recording
• Cisco QM 9.0 Recording Server – Recording services for QM Network (BIB) or Server (SPAN) recording
Note: Virtualizing the QM Monitor server for Server (SPAN) recording is not supported.

Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.2 in Unified CCX 8.5

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) version 8.5.2 in Unified CCX 8.5 are certified to run on any Cisco UCS server with resources available to support this template. As such it can be co-resident on the UCS platform with any number of other virtual machines running any other applications.

Cisco WFO Services supported for virtualization include the following:

• Cisco WFM 8.5.2 – Complete system on one virtual server
• Cisco QM 8.5.2 Base Server – All QM services except recording
• Cisco QM 8.5.2 Recording Server – Recording services for QM Network (BIB) or Server (SPAN) recording

Note:

No recording server is required for Desktop recording since recording is done by a service on each recorded user's PC therefore only the Base server is required. Network(BIB) or Server (SPAN) recording must be on separate virtual or physical servers as the option for running these services co-resident on the Base server for a small number of these users is not supported on the UCS platform. Virtualizing the Monitor server for Server (SPAN) recording is not supported on the UCS platform.

Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.1 in Unified CCX 8.5

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) version 8.5.1 in Unified CCX 8.5 are certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a co-residence configuration.

The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) 8.5.1 in a co-residence deployment with Unified CCX 8.5 only:

• Unified CCX and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM)
• Unified CCX and Cisco WorkForce Management (WFM)
• QM and WFM
• Unified CCX, QM, and WFM