Virtualization for Unified CCX

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(Unified CCX-Specific Information for OVA Templates)
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Updated the ''Unified CCX-Specific Information for OVA Templates'' section.                                                                                                                           
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See [[High-level Checklist for Design and Implementation]].
See [[High-level Checklist for Design and Implementation]].
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== Unified CCX, Release  8.5(1) ==
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== Unified CCX OVA Support for Different Hardware ==
CCX 8.5(1) supports 3 OVAs:
CCX 8.5(1) supports 3 OVAs:
* 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2. {{note| On the C200M2, CCX supports up to 3 CCX VMs}}
* 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2. {{note| On the C200M2, CCX supports up to 3 CCX VMs}}
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= Unified CCX-Specific Information for OVA Templates  =
= Unified CCX-Specific Information for OVA Templates  =
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX].  
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX]. Click [http://www.cisco.com/cisco/software/type.html?mdfid=270569179&flowid=5217| here] to download the latest Cisco Unified CCX 8.5(1) software.
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As support for VMware vSphere ESXi 4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2 and Unified CCX 8.5(1), you can host Unified CCX 8.0(2) SU2 and 8.5(1) Virtual Machine (VM) on ESXi 4.1.
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'''Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:'''
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* Upgrade to Unified CCX 8.0(2) SU2 or higher
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* Disable the LRO (Large Receive Offload)
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* Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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* Upgrade VMware tools using the cop file ''ciscocm.vmtoolsUpgrade4.1-8.3.2-257589-v14.cop.sgn''
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Click [http://www.cisco.com/cisco/software/type.html?mdfid=270569179&flowid=5217| here] to download the latest Cisco Unified CCX 8.5(1) software.
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'''Follow the procedure mentioned below if you are using Unified CCX 8.5(1) or higher currently:'''
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* Disable the LRO (Large Receive Offload)
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* Download the appropriate OVA version 2 files from [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] depending on the sizing guidelines and requirements mentioned at [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Unified_CCX.2C_Release__8.5.281.29 Unified CCX OVA Support for Different Hardware]
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* Upgrade VMware tools using the following CLI commands in Unified CCX 8.5(1) or higher:
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** ''"utils vmware upgrade”''
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** ''“utils vmware status”''
= Unified CCX-Specific Information for Sizing Guidelines =
= Unified CCX-Specific Information for Sizing Guidelines =
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX)] for detailed information on sizing guidelines for Unified CCX.
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX] for detailed information on sizing guidelines for Unified CCX.
== UCS Network Configuration ==
== UCS Network Configuration ==

Revision as of 06:24, 9 March 2011

Note Note: The information for Unified IP-IVR is the same as Unified CCX.

Contents

Updates to this Page

The following is a list of significant updates to this page:

Date Update
March 2011

Updated the Unified CCX-Specific Information for OVA Templates section.

January 2011
  • Updated the Unified CCX-Specific Information for OVA Templates section.
  • Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
December 2010 Virtualization support for Release 8.5(1).
April 2010 Virtualization support for Release 8.0(2).

Information for Partners about Unified CCX Deployments

See High-level Checklist for Design and Implementation.

Unified CCX OVA Support for Different Hardware

CCX 8.5(1) supports 3 OVAs:

  • 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2.
    Note Note: On the C200M2, CCX supports up to 3 CCX VMs
  • 300-agent OVA is supported on C210M1/M2, B200M1/M2
  • 400-agent OVA is supported on C210M1/M2, B200M1/M2

Co-residency guidelines for CCX are described on UC Virtualization Sizing Guidelines.

Unified CCX-Specific Details for VMWare Requirements

See VMware Infrastructure Feature Support .

Virtual Machine(VM)-Specific Unified CCX Hardware Requirements

The following Unified Communications System Hardware are the newly added servers for Unified CCX 8.5(1):

  • Unified Computing System B200 M2 Blade Server (UCS-B200M2-VCS1)
  • Unified Computing System C200 M2 Server (UCS-C200M2-VCD1)
  • Unified Computing System C210 M2 Server (UCS-C210M2-VCD2)

See Unified Computing System Hardware for detailed information on these hardware models.

VM-Specific Unified CCX Software Requirements

See Hypervisor Support for Virtualized UC (Vendors, Products, Versions, Editions.

Unified CCX-Specific Information for OVA Templates

See OVA Templates Information for Unified CCX. Click here to download the latest Cisco Unified CCX 8.5(1) software.

As support for VMware vSphere ESXi 4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2 and Unified CCX 8.5(1), you can host Unified CCX 8.0(2) SU2 and 8.5(1) Virtual Machine (VM) on ESXi 4.1.

Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:

Follow the procedure mentioned below if you are using Unified CCX 8.5(1) or higher currently:

Unified CCX-Specific Information for Sizing Guidelines

See OVA Templates Information for Unified CCX for detailed information on sizing guidelines for Unified CCX.

UCS Network Configuration

See Unified Communications Virtualization Downloads (including OVA/OVF Templates.

Performance Requirements

See Datasheet for Cisco Unified Contact Center Express 8.5 for detailed information on performance requirements.

Unified CCX-Specific VM Installation Information

Migrating to Unified CCX Release 8.5(1) from Physical to Virtual Server

To migrate to Unified CCX Release 8.5(1) from a physical server to a virtual server, follow the steps in the table below.

Task Reference
Perform a complete backup of Unified CCX 8.5(1) on bare metal server and store the backup TAR file at a safe SFTP network location. Shutdown the server. Refer to the Managing Backup Devices section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.

Install ESXi on any one of the Unified CCX Supported Hardware for Virtualization as mentioned above.

See ESXi_Support_for_Contact_Center_Applications for ESXi version support information.

Refer to the VMware documentation to install VMware ESXi.

See ESXi_Support_for_Contact_Center_Applications for ESXi version support information.

Deploy VMs from the templates mentioned above. Refer to the Readme with the Unified CCX virtual machine template.
Perform fresh installation of Unified CCX 8.5(1) on the VM with the same network and platform settings of the baremetal server. Refer to the Installation Guide for Cisco Unified CCX and Cisco Unified IP IVR.
Log in to the Disaster Recovery System with Platform Administrator credentials and perform the restore using the backup TAR archived in the first task. Refer to the Restore Scenarios section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.


Note: For detailed information on Supported Virtualization Upgrade Paths to Unified CCX 8.5(1), see Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR.

Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) in Unified CCX 8.5 are certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a co-residence configuration.

The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) in a co-residence deployment with Unified CCX 8.5 only:

  • Unified CCX and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM)
  • Unified CCX and Cisco WorkForce Management (WFM)
  • QM and WFM
  • Unified CCX, QM, and WFM

Back to Unified Communications Virtualization main page

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