Virtualization for Unified CCX

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| January 2011
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| Updated the ''Unified CCX-Specific Information for OVA Templates'' section.                                                                                                                              
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* Updated the ''Unified CCX-Specific Information for OVA Templates'' section.                                                                                                                          
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* Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
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| December 2010
| December 2010
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| Virtualization support for Release 8.5(1). Updated the ''Unified CCX-Specific Information for OVA Templates'' section.                                                                                                                               
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| Virtualization support for Release 8.5(1).                                                                                                                            
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| April 2010
| April 2010
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| Virtualization support for Release 8.0(2).  
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| Virtualization support for Release 8.0(2).                                                                                    
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== Unified CCX, Release  8.5(1) ==
== Unified CCX, Release  8.5(1) ==
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The following table displays virtualization support details for Unified CCX, Release 8.5 in terms of VM profiles, the UCS servers and the deployment models. The deployment models supported are:  
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CCX 8.5(1) supports 3 OVAs:
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* Standalone where Unified CCX is the only VM instance running on the server
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* 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2. {{note| On the C200M2, CCX supports up to 3 CCX VMs}}
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* Co-residency where one Unified CCX VM instance is deployed with other UC VM instances on the server
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* 300-agent OVA is supported on C210M1/M2, B200M1/M2
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* Multiple Unified CCX VM instances on the server
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* 400-agent OVA is supported on C210M1/M2, B200M1/M2
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[[Image:CCXDeployments.png|Supported Virtualization Deploymnets]]
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Co-residency guidelines for CCX are described on
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[http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines UC Virtualization Sizing Guidelines].
= Unified CCX-Specific Details for VMWare Requirements=
= Unified CCX-Specific Details for VMWare Requirements=
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See [http://docwiki-dev.cisco.com/wiki/Unified_Communications_VMWare_Requirements#Hypervisor_Support_for_Virtualized_UC_.28Vendors.2C_Products.2C_Versions.2C_Editions.29 Hypervisor Support for Virtualized UC (Vendors, Products, Versions, Editions)].
See [http://docwiki-dev.cisco.com/wiki/Unified_Communications_VMWare_Requirements#Hypervisor_Support_for_Virtualized_UC_.28Vendors.2C_Products.2C_Versions.2C_Editions.29 Hypervisor Support for Virtualized UC (Vendors, Products, Versions, Editions)].
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= Coresidence Setup Guidelines for Unified CCX 8.5(1) =
 
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In Unified Computing System C200 series servers, you can set maximum of ''two'' more Unified Communications VMs+ apart from the VM running Unified CCX 8.5(1).
 
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In Unified Computing System C210 series servers, you can set maximum of ''three'' more Unified Communications VMs+ apart from the VM running Unified CCX 8.5(1).
 
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'''Note:''' "+" indicates other Cisco Unified Communications Products such as Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Personal Communicator, and Unified Presence.
 
= Unified CCX-Specific Information for OVA Templates  =
= Unified CCX-Specific Information for OVA Templates  =
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express| Unified Communications Virtualization Downloads (including OVA/OVF Templates)].  
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX)].  
Click [http://www.cisco.com/cisco/software/type.html?mdfid=270569179&flowid=5217| here] to download the latest Cisco Unified CCX 8.5(1) software.
Click [http://www.cisco.com/cisco/software/type.html?mdfid=270569179&flowid=5217| here] to download the latest Cisco Unified CCX 8.5(1) software.
= Unified CCX-Specific Information for Sizing Guidelines =
= Unified CCX-Specific Information for Sizing Guidelines =
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See "Cisco Unified Contact Center Express" section in [[Unified Communications Virtualization Downloads (including OVA/OVF Templates)]] for detailed information on Sizing Guidelines.
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See [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express OVA Templates Information for Unified CCX)] for detailed information on sizing guidelines for Unified CCX.
== UCS Network Configuration ==
== UCS Network Configuration ==
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== Supported Unified CCX Virtualization Upgrade Paths from Unified CCX 8.0(2) to Unified CCX 8.5(1) ==
 
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Upgrade paths from 8.0(2) to 8.5(1) is supported only on UCS B200-M1 and UCS C210-M2 servers.
 
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'''Note:''' If you have installed Unified CCX 8.0(2) on a C210-M1 server and want to upgrade to Unified CCX 8.5(1), then follow the procedure  mentioned below:
 
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# Take backup of the existing Unified CCX server and shutdown the server
 
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# Procure an UCS C210-M2 server
 
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# Install the same version of Unified CCX 8.0(2), which was installed previously
 
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# Restore the backup data, and
 
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# Perform a Software Upgrade to Unified CCX 8.5(1)
 
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Refer to the [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html Upgrade Guide] for Cisco Unified CCX and Cisco Unified IP IVR.
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'''Note:''' For detailed information on ''Supported Virtualization Upgrade Paths to Unified CCX 8.5(1)'', see [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR].
= Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5 =
= Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5 =
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Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) in Unified CCX 8.5 will be certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a coresidence configuration.
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Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) in Unified CCX 8.5 are certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a coresidence configuration.
The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) in a cores deployment of Unified CCX 8.5:
The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) in a cores deployment of Unified CCX 8.5:
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Back to [[Unified Communications Virtualization]]
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Back to [[Unified Communications Virtualization|Unified Communications Virtualization main page]]
[[Category:Unified Contact Center Express]]
[[Category:Unified Contact Center Express]]

Revision as of 19:52, 13 January 2011

Note Note: The information for Unified IP-IVR is the same as Unified CCX.

Contents

Updates to this Page

The following is a list of significant updates to this page:

Date Update
January 2011
  • Updated the Unified CCX-Specific Information for OVA Templates section.
  • Updated Virtualization support for Release 8.5(1) and 8.0(x). Replaced table with text.
December 2010 Virtualization support for Release 8.5(1).
April 2010 Virtualization support for Release 8.0(2).

Information for Partners about Unified CCX Deployments

See High-level Checklist for Design and Implementation.

Unified CCX, Release 8.5(1)

CCX 8.5(1) supports 3 OVAs:

  • 100-agent OVA is supported on C200M2 C210M1/M2, B200M1/M2.
    Note Note: On the C200M2, CCX supports up to 3 CCX VMs
  • 300-agent OVA is supported on C210M1/M2, B200M1/M2
  • 400-agent OVA is supported on C210M1/M2, B200M1/M2

Co-residency guidelines for CCX are described on UC Virtualization Sizing Guidelines.

Unified CCX-Specific Details for VMWare Requirements

See VMware Infrastructure Feature Support .

Virtual Machine(VM)-Specific Unified CCX Hardware Requirements

The following Unified Communications System Hardware are the newly added servers for Unified CCX 8.5(1):

  • Unified Computing System B200 M2 Blade Server (UCS-B200M2-VCS1)
  • Unified Computing System C200 M2 Server (UCS-C200M2-VCD1)
  • Unified Computing System C210 M2 Server (UCS-C200M2-VCD2)

See Unified Computing System Hardware for detailed information on these hardware models.

VM-Specific Unified CCX Software Requirements

See Hypervisor Support for Virtualized UC (Vendors, Products, Versions, Editions).

Unified CCX-Specific Information for OVA Templates

See OVA Templates Information for Unified CCX).

Click here to download the latest Cisco Unified CCX 8.5(1) software.

Unified CCX-Specific Information for Sizing Guidelines

See OVA Templates Information for Unified CCX) for detailed information on sizing guidelines for Unified CCX.

UCS Network Configuration

See Unified Communications Virtualization Downloads (including OVA/OVF Templates).

Performance Requirements

See Datasheet for Cisco Unified Contact Center Express 8.5 for detailed information on performance requirements.

Unified CCX-Specific VM Installation Information

Migrating to Unified CCX Release 8.5(1) from Physical to Virtual Server

To migrate to Unified CCX Release 8.5(1) from a physical server to a virtual server, follow the steps in the table below.

Task Reference
Perform a complete backup of Unified CCX 8.5(1) on bare metal server and store the backup TAR file at a safe SFTP network location. Shutdown the server. Refer to the Managing Backup Devices section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.
Install ESXi 4.0 on any one of the Unified CCX Supported Hardware for Virtualization as mentioned above. Refer to the VMware documentation to install VMware ESXi 4.0.
Deploy VMs from the templates mentioned above. Refer to the Readme with the Unified CCX virtual machine template.
Perform fresh installation of Unified CCX 8.5(1) on the VM with the same network and platform settings of the baremetal server. Refer to the Installation Guide for Cisco Unified CCX and Cisco Unified IP IVR.
Log in to the Disaster Recovery System with Platform Administrator credentials and perform the restore using the backup TAR archived in the first task. Refer to the Restore Scenarios section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.


Note: For detailed information on Supported Virtualization Upgrade Paths to Unified CCX 8.5(1), see Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR.

Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) in Unified CCX 8.5 are certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a coresidence configuration.

The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) in a cores deployment of Unified CCX 8.5:

  • Unified CCX and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM)
  • Unified CCX and Cisco WorkForce Management (WFM)
  • QM and WFM
  • Unified CCX, QM, and WFM

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