Virtualization for Unified CCX

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For detailed information on "Supported Virtualization Upgrade Paths to Unified CCX 8.5(1)", see [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR].
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'''Note:''' For detailed information on "Supported Virtualization Upgrade Paths to Unified CCX 8.5(1)", see [http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR].
= Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5 =
= Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5 =

Revision as of 09:26, 17 December 2010

Note Note: The information for Unified IP-IVR is the same as Unified CCX.

Contents

Updates to this Page

The following is a list of significant updates to this page:

Date Update
December 2010 Virtualization support for Release 8.5(1). Normal 0 false false false EN-US X-NONE X-NONE
April 2010 Virtualization support for Release 8.0(2). Normal 0 false false false EN-US X-NONE X-NONE

Information for Partners about Unified CCX Deployments

See High-level Checklist for Design and Implementation.

Unified CCX, Release 8.5(1)

The following table displays virtualization support details for Unified CCX, Release 8.5 in terms of VM profiles, the UCS servers and the deployment models. The deployment models supported are:

  • Standalone where Unified CCX is the only VM instance running on the server
  • Co-residency where one Unified CCX VM instance is deployed with other UC VM instances on the server
  • Multiple Unified CCX VM instances on the server

Supported Virtualization Deploymnets

Unified CCX-Specific Details for VMWare Requirements

See VMware Infrastructure Feature Support .

Virtual Machine(VM)-Specific Unified CCX Hardware Requirements

The following Unified Communications System Hardware are the newly added servers for Unified CCX 8.5(1):

  • Unified Computing System B200 M2 Blade Server (UCS-B200M2-VCS1)
  • Unified Computing System C200 M2 Server (UCS-C200M2-VCD1)
  • Unified Computing System C210 M2 Server (UCS-C200M2-VCD2)

See Unified Computing System Hardware for detailed information on these hardware models.

VM-Specific Unified CCX Software Requirements

See Hypervisor Support for Virtualized UC (Vendors, Products, Versions, Editions).

Coresidence Setup Guidelines for Unified CCX 8.5(1)

In Unified Computing System C200 series servers, you can set maximum of three more Unified Communications VMs apart from the VM running Unified CCX 8.5(1) - 100 agent profile.

In Unified Computing System C210 series servers, you can set maximum of three more Unified Communications VMs apart from the VM running Unified CCX 8.5(1) - 100 agent profile.

Note: The other three more Unified Communications VMs can be Cisco Unified Communications Manager (1000 Users), Cisco Unity Connection(1000 Users), and Cisco Unified Personal Communicator(1000 Users).

Unified CCX-Specific Information for OVA Templates

See Unified Communications Virtualization Downloads (including OVA/OVF Templates).

Click here to download the latest Cisco Unified CCX 8.5(1) software.

Unified CCX-Specific Information for Sizing Guidelines

See "Cisco Unified Contact Center Express" section in Unified Communications Virtualization Downloads (including OVA/OVF Templates) for detailed information on Sizing Guidelines.

UCS Network Configuration

See Unified Communications Virtualization Downloads (including OVA/OVF Templates).

Performance Requirements

See Datasheet for Cisco Unified Contact Center Express 8.5 for detailed information on performance requirements.

Unified CCX-Specific VM Installation Information

Migrating to Unified CCX Release 8.5(1) from Physical to Virtual Server

To migrate to Unified CCX Release 8.5(1) from a physical server to a virtual server, follow the steps in the table below.

Task Reference
Perform a complete backup of Unified CCX 8.5(1) on bare metal server and store the backup TAR file at a safe SFTP network location. Shutdown the server. Refer to the Managing Backup Devices section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.
Install ESXi 4.0 on any one of the Unified CCX Supported Hardware for Virtualization as mentioned above. Refer to the VMware documentation to install VMware ESXi 4.0.
Deploy VMs from the templates mentioned above. Refer to the Readme with the Unified CCX virtual machine template.
Perform fresh installation of Unified CCX 8.5(1) on the VM with the same network and platform settings of the baremetal server. Refer to the Installation Guide for Cisco Unified CCX and Cisco Unified IP IVR.
Log in to the Disaster Recovery System with Platform Administrator credentials and perform the restore using the backup TAR archived in the first task. Refer to the Restore Scenarios section in the Disaster Recovery System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR.

Note: For detailed information on "Supported Virtualization Upgrade Paths to Unified CCX 8.5(1)", see Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR.

Virtualization Support for Cisco Unified Workforce Optimization (WFO) in Unified CCX 8.5

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) in Unified CCX 8.5 will be certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a coresidence configuration.

The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) in a cores deployment of Unified CCX 8.5:

  • Unified CCX and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM)
  • Unified CCX and Cisco WorkForce Management (WFM)
  • QM and WFM
  • Unified CCX, QM, and WFM

Back to Unified Communications Virtualization main page

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