Virtualization for Unified CCE

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(Unified Contact Center Enterprise Support for Virtualization on the VMware vSphere Platform)
m (1 revision: Removed circular link)
(23 intermediate revisions not shown)
Line 1: Line 1:
-
<br>
 
-
 
-
== Updates to this Page  ==
 
-
 
-
The following is a list of significant updates to this page:
 
-
 
-
{| class="wikitable FCK__ShowTableBorders"
 
-
|-
 
-
! Date
 
-
! Update
 
-
|-
 
-
| June 4, 2013
 
-
| Updated for ICM on UCS.
 
-
|-
 
-
| March 4, 2013
 
-
| Clarified sample Unified CCE&nbsp;deployment details.
 
-
|-
 
-
| February 28, 2013
 
-
| Provided a link in the supported deployments section for quicker access to the Unified CCE 9.x OVA specifications.
 
-
|-
 
-
| February 1, 2013
 
-
| Added details about UCCE&nbsp;8.5(4) and ICME&nbsp;on UCS on Windows Server 2008.
 
-
|-
 
-
| January 30, 2013
 
-
| Clarified ESXi software requirements.
 
-
|-
 
-
| January 29, 2013
 
-
| Updated information about supported deployments and components, and ESXi software requirements.
 
-
|-
 
-
| August 15, 2012
 
-
| Deleted reference to ESXi 4.0 as it applies to 5.0 also in configure the ESXi data store block size to 2MB
 
-
|-
 
-
| Auguet 13, 2012
 
-
| More Edits for 9.x release
 
-
|-
 
-
| June 19, 2012
 
-
| Overall Edits for 9.x release
 
-
|-
 
-
| March 27, 2012
 
-
| Added the Cisco SmartPlay Solution Packs for UC Support
 
-
|-
 
-
| February 14, 2011
 
-
| Updated the UCS Network Configuration section for UCS C-Series network design.
 
-
|-
 
-
| December 09, 2011
 
-
| Added PG limited coresidency with UCM/CUP/IPIVR capability.
 
-
|-
 
-
| November 15,2011
 
-
| Added sample deployment for&nbsp;12,000 agents.
 
-
|-
 
-
| June 28, 2011
 
-
| Updated list of Unified CCE components that have not been qualified and are not supported in virtualization.<br>Updated Section 5.1 ESXI 4.1 Software Requirements to add new link to Disable LRO.<br>Updated Section 6 Unified CCE Component Capacities and VM Configuration Requirements to add new link to Downloading OVA Templates for UC Applications.<br>Removed Section 7.2ESXi 4.1 Network Settings.<br>Changed title from Creating Virtual Machines from OVA VM Templates to Cisco Unified CCE-Specific Information for OVA Templates<br>Removed Section 12.1 Downloading OVA Templates and added new links to Unified Communications Virtualization Downloads and Unified CCE OVA Templates.
 
-
|-
 
-
| June 1, 2011
 
-
| Added Section 5.1 ESXi 4.1 Software Requirements.<br>Added Section 7.2 ESXi 4.1 Network Settings.<br>Removed references to ESXi 4.0.<br>Updated ''UCS Network Configuration'' section.
 
-
|-
 
-
| May 9, 2011
 
-
| Updated the ''Unified CCE Component Co-Residency and Sample Deployments ''section.
 
-
|-
 
-
| February 17, 2011
 
-
| Updated the ''Creating Virtual Machines from OVA VM Templates'' section.<br>Removed OVA&nbsp;list from this page and added a link.<br>Added the Scalability Assumptions section.<br>Updated the CUIC&nbsp;RAM (GB) numbers in the sample CCE&nbsp;deployments.<br>Updated the sample deployment tables and highlighted optional items.
 
-
|-
 
-
| December 22, 2010
 
-
| Updated the pointer links for the Bill of Material, CCMP virtualization page, and the Hybrid Deployment section.
 
-
|-
 
-
| December 20, 2010
 
-
| Updated the Component Capacities section, the VM configuration requirements table, the Hybrid Deployment Options section, the steps for installing/migrating Unified CCE Components, the Support for Virtualization on the ESXi/UCS Platform section, and the Hardware Requirements section.
 
-
|-
 
-
| December 14, 2010
 
-
| Added Avaya ACD PG, TDM ACD PG, and Unified Contact Center Gateway to the Unified CCE Component Capacities and VM Configuration Requirements section. Updated the Steps for Installing/Migrating Unified CCE Components on Virtual Machines secton. Added Hybrid Deployment Options section.
 
-
|-
 
-
| December 10, 2010
 
-
| Added Unified CVP, Unified IC, Contact Center Management Portal (CCMP), and CAD to the sample deployments section.
 
-
|-
 
-
| October&nbsp;1,&nbsp;2010
 
-
| This page, [http://docwiki.cisco.com/wiki/UCCE_on_UCS_Deployment_Certification_Requirements_and_Ordering_Information UCCE on UCS Deployment Certification Requirements and Ordering Information], and [http://docwiki.cisco.com/wiki/UCS_Network_Configuration_for_UCCE UCS Network Configuration for UCCE] updated to reflect support of UCS C-Series hardware on UCCE.
 
-
|-
 
-
| September&nbsp;28,&nbsp;2010
 
-
| CVP added to list of supported components/deployments.
 
-
|-
 
-
| September&nbsp;21,&nbsp;2010
 
-
| IPIVR added to list of supported components/deployments and as an optional component in the sample deployment tables at [http://docwiki.cisco.com/wiki/Unified_Contact_Center_Enterprise#Sample_CCE_Deployments Sample CCE Deployments].
 
-
|}
 
-
 
-
== Information for Partners about Unified CCE on UCS Deployment Certification and Ordering  ==
 
-
 
-
'''It is important that partners who are planning to sell UCS products on Unified Contact Center Enterprise read the DocWiki page''' [http://docwiki.cisco.com/wiki/UCCE_on_UCS_Deployment_Certification_Requirements_and_Ordering_Information UCCE on UCS Deployment Certification Requirements and Ordering Information].
 
-
 
-
This page contains essential information for partners about the following:
 
-
 
-
:*Partner Certification Requirements
 
-
:*UCS Server Ordering Information
 
-
:*Important Notes on Cisco UCS Service and Support
 
-
 
-
<br>
 
-
 
-
== Unified Contact Center Enterprise Support for Virtualization on the VMware vSphere Platform  ==
 
-
 
-
Starting with Release 8.0(2), virtualization of the following deployments is supported:
 
-
 
-
<br>
 
-
 
-
{| style="width: 530px; height: 200px" class="wikitable" border="1"
 
-
|-
 
-
|'''Unified Contact Center Deployment Type'''
 
-
|'''Minimum Release Supporting'''
 
-
|-
 
-
| Unified Contact Center Enterprise
 
-
|-
 
-
|<div style="text-align: right;">4000 Agents Rogger</div>
 
-
|<div style="text-align: right;">8.0(2)+</div>
 
-
|-
 
-
|<div style="text-align: right;">8000 Agents Router/Logger</div>
 
-
|<div style="text-align: right;">8.0(2)+</div>
 
-
|-
 
-
|<div style="text-align: right;">12000 Agents Router/Logger</div>
 
-
|<div style="text-align: right;">8.5(3)+<sup>1</sup></div>
 
-
|-
 
-
|Unified ICM Enterprise
 
-
|-
 
-
|<div style="text-align: right;">4000 Agents Rogger</div>
 
-
|<div style="text-align: right;">8.0(2)+</div>
 
-
|-
 
-
|<div style="text-align: right;">8000 Agents Router/Logger</div>
 
-
|<div style="text-align: right;">8.0(2)+</div>
 
-
|-
 
-
|<div style="text-align: right;">12000 Agents Router/Logger</div>
 
-
|<div style="text-align: right;">8.5(4)ES+<sup>2</sup></div>
 
-
|-
 
-
|<div style="text-align: right;">28800 Agents Router/Logger</div>
 
-
|<div style="text-align: right;">9.0(3)ES+<sup>3,4</sup></div>
 
-
|-
 
-
|<div style="text-align: right;">IVR ICM</div>
 
-
|<div style="text-align: right;">9.0(3)ES+<sup>3,5</sup></div>
 
-
|-
 
-
|Unified Contact Center/ICM Hosted
 
-
|-
 
-
|<div style="text-align: right;">NAM Rogger</div>
 
-
|<div style="text-align: right;">9.0(3)ES+<sup>3,6</sup></div>
 
-
|-
 
-
|<div style="text-align: right;">NAM Router/Logger</div>
 
-
|<div style="text-align: right;">9.0(3)ES+<sup>3,5</sup></div>
 
-
|-
 
-
|<div style="text-align: right;">CICM Rogger</div>
 
-
|<div style="text-align: right;">See UCCE/ICME above<sup>7</sup></div>
 
-
|-
 
-
|<div style="text-align: right;">CICM Router/Logger</div>
 
-
|<div style="text-align: right;">See UCCE/ICME above<sup>7</sup></div>
 
-
|}
 
-
<sup>1</sup>Requires SAN and Windows 2008 R2 Standard/Enterprise Edition and SQL Server 2005 Enterprise Edition.
 
-
 
-
<sup>2</sup>On UCCE Release 8.5(4), an Engineering Special (ES) is required to support ICME on UCS on Windows Server 2008. Please contact TAC to obtain the required ES before proceeding with deployment. Additionally, if the deployment is greater than 8,000 agents for ICME on UCS, a manual change of the ICM router, logger, peripheral gateways, and HDS/DDS components is necessary. The virtual machine specifications (vCPU, RAM, and CPU and Memory reservations) must be changed to match the UCCE 9.0 OVAs. For details, see the [http://docwiki.cisco.com/wiki/OVA_Template_Details_for_Unified_Contact_Center_Enterprise_Release_9.x CCE 9.x OVA specifications] Wiki page.
 
-
 
-
<sup>3</sup>Starting with Release 9.0(3), virtualization of the Unified ICME with more than 12,000 agents and/or the use of NIC, SIGTRAN (for up to 150 PGs) is also supported on Cisco Unified Computing Systems (UCS) B Series and C Series hardware.
 
-
 
-
<sup>4</sup>Maximum Agents scales with call rate; please refer to BOM for further guidance.
 
-
 
-
<sup>5</sup>Maximum call rate of 300 CPS.
 
-
 
-
<sup>6</sup>Maximum call rate of 58 CPS.
 
-
 
-
<sup>7</sup>Single instance ONLY. Multi-instance CICMs are not supported in virtualized deployments.
 
-
 
-
<br>The following deployments and Unified CCE components have not been qualified and '''are not supported''' in virtualization:
 
-
 
-
*Progger (a Router, a Logger, and a Peripheral Gateway); this all-in-one deployment configuration is not scalable in a virtualization environment. Instead, use the Rogger or Router/Logger VM deployment configuration.
 
-
*Unified CCH (multi-instance)
 
-
*Unified ICMH (multi-instance)
 
-
*Outbound Option with SCCP Dialer
 
-
*WebView Server
 
-
*Expert Advisor
 
-
*Span based Silent Monitoring on UCS B-series chassis. For support on UCS C-series, please consult the VMware Community/Knowledge Base regarding the possible use of promiscuous mode to receive the monitored traffic from Span port.
 
-
*Cisco Unified CRM Connector
 
-
*Agent PG with more than 1 Agent PIM (2nd PIM for UCM CTI RP is allowed as per SRND)
 
-
*Multi-Instance CTIOS
 
-
*IPsec. UCS does not support IPsec off-board processing, therefore IPsec is not supported in virtualization.
 
-
 
-
<br>
 
-
 
-
== Virtual and non-virtual servers deployment model  ==
 
-
 
-
The hybrid (virtual and non-virtual servers) deployment model is supported. However, for paired components having side A and side B (e.g., Rogger A and Rogger B), the server hardware must be identical on both sides (e.g., you cannot mix bare metal MCS on side A of the paired component and virtual UCS on side B of the paired component). You may, however, deploy a mixture of UCE B and C series for the separate Duplex pair sides, so long as the UCS server and processor generation aligns (UCS-B200M2-VCS1 is equal generation to UCS-C210M2-VCD2, for example). The hybrid support '''is''' for non-paired components that are not yet virtualized can continue to be on MCS in the UCCE on UCS deployments. See the [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCE#Hybrid_Deployment_Options Hybrid Deployment Options] section for more information.
 
-
 
<br><br>
<br><br>
-
== Hardware Requirements for Unified CCE Virtualized Systems ==
+
= Version 10.0(x) =
-
Supported hardware platforms for Cisco Unified Contact Center Enterprise solutions are located on the [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Supported_Applications Unified Communications Virtualization Supported Applications]page. Hardware specifications for those supported platforms are detailed at the [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware UC Virtualization Supported Hardware]page.
+
<br>[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]  
-
=== Cisco SmartPlay Solution Packs for UC/Hardware Bundles Support  ===
+
{| style="width: 1200px; height: 476px" class="wikitable FCK__ShowTableBorders"
-
 
+
-
[http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html Cisco SmartPlay Solution Packs for UC], which are the pre-configured bundles (value UC bundles) based on '''UCS B200M2 or C210M2''' as an alternative ordering to UC on UCS TRCs above are '''supported with caveats''':
+
-
 
+
-
:*For '''B200M2 and C210M2 Solution Packs (''Value UC Bundles'')''' that have better specification than the UC on UCS B200M2/C210M2 TRC models (e.g., 6 cores per same cpu family, etc.), the UC on UCS spec-based HW support policy needs to be followed and these bundles are supported by UCCE/CVP as an exception providing the same UCCE VM co-residency rules are compliant and the number of CVP Call Server VMs cannot be more than two on the same server/host.
+
-
:*For ''other Spec-based Servers'' according to UC on UCS Spec-based Hardware Policy that have specification equal to or better than the UC on UCS B200M2/C210M2 TRCs, they '''may''' be used for UCCE/CVP once validated in the Customer Collaboration DMS/A2Q (Design Mentoring Session/Assessment To Quality) process. This also means a particular desired spec-based server model may '''not be approved''' for use after the server design review in the DMS/A2Q session.
+
-
 
+
-
<br>Unified CCE supports MCS-7845-I3-CCE2 with virtualization. For a list of supported virtualized components on MCS servers, see the appropriate [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted]. Unified CCE does not support UCS C200.
+
-
 
+
-
== VMware and Application Software Requirements  ==
+
-
 
+
-
For supported VMware ESXi versions for Unified Contact Center Enterprise releases, see the ''VMware vSphere ESXi Version Support for Contact Center Applications'' table at [http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements Unified Communications VMware Requirements].
+
-
 
+
-
The following additional software requirements apply specifically to Unified Contact Center Enterprise:
+
-
 
+
-
:*If you are upgrading ESXi software, see the section [http://docwiki.cisco.com/wiki/Ongoing_Virtualization_Operations_and_Maintenance Upgrade ESXi].
+
-
:*The Windows, SQL, and other third party software requirements for the Unified CCE applications in the ESXi/UCS platform are the same as in the physical server. For more information see the appropriate release of [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise &amp; Hosted].
+
-
 
+
-
=== ESXi 4.1 and 5.0 Software Requirements  ===
+
-
 
+
-
When Cisco Unified CCE is running on ESXi 4.1 and 5.0, you must install or upgrade VMware Tools for ESXi to match the running version on each of the VMs and use all of the VMware Tools default settings. For more information, see the section VMware Tools. You must do this every time the ESXi version is upgraded.
+
-
 
+
-
Starting with CCE/CVP Release 9.x with Windows Server 2008 environment, disabling the LRO in ESXi 5.0 (and later) is no longer a requirement.
+
-
 
+
-
<br>
+
-
 
+
-
= Unified CCE Component Capacities and VM Configuration Requirements  =
+
-
 
+
-
For supported Unified CCE&nbsp;component capacities and VM computing resource requirements, see the [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Unified_Contact_Center_Enterprise List of Unified CCE OVA Templates].
+
-
 
+
-
{{note| You must use the OVA VM templates to create the Unified CCE component VMs.}}
+
-
 
+
-
<br>For instructions on how to obtain the OVA templates, see [http://docwiki.cisco.com/wiki/Downloading_OVA_Templates_for_UC_Applications Downloading OVA Templates for UC Applications]. <br><br>
+
-
 
+
-
== Unified CCE Scalability Impacts  ==
+
-
 
+
-
The [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Unified_Contact_Center_Enterprise capacity sizing information] is based on the operating conditions published in the ''Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 8.''x''/9.''x'''', Chapter 10, ''Operating Conditions'' and the ''Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted''''''<i>,</i>'''8.''x''/9.''x''''''<i>, Section 5. Both documents are available at [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Cisco.com]'''.'''</i>
+
-
 
+
-
The following features reduce the scalability of certain components below the agent count of the respective OVA [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Unified_Contact_Center_Enterprise capacity sizing information].
+
-
 
+
-
*CTI OS Security - CTI OS Server capacity is impacted when CTI OS Security is enabled; capacity is decreased by 25%.
+
-
*Mobile Agents - Refer to the SRND, Chapter 10, ''Sizing Information for Unified CCE Components and Servers ''table for sizing guidance with Mobile Agents.
+
-
*Outbound Option – Refer to SRND, Chapter 10, ''Sizing Information for Unified CCE Components and Servers ''table for sizing guidance with Outbound Option.
+
-
*Agent Greeting – Refer to SRND, Chapter 10, ''Sizing Information for Unified CCE Components and Servers ''table for sizing guidance with the Agent Greeting feature enabled.
+
-
*Whisper Announcement – (United CCE 9.x) Refer to SRND, Chapter 10, ''Sizing Information for Unified CCE Components and Servers'' table for sizing guidance with the Whisper Announcement feature enabled.
+
-
*Precision Queues – (United CCE 9.x) Refer to SRND, Chapter 10, ''Sizing Information for Unified CCE Components and Servers'' table for sizing guidance with precision queues.
+
-
*Extended Call Context (ECC) usage greater than the level noted in the Operating Conditions will have a performance and scalability impact on critical components of the Unified CCE solution. As noted in the SRND, the capacity impact will vary based on ECC configuration, therefore, guidance must be provided on a case-by-case basis.
+
-
 
+
-
<br><br>
+
-
 
+
-
= UCS Network Configuration  =
+
-
 
+
-
:*'''IMPORTANT:''' For instructions on performing the network configuration needed to deploy Cisco Unified Contact Center Enterprise (UCCE) on UCS servers, see [http://docwiki.cisco.com/wiki/UCS_Network_Configuration_for_UCCE UCS Network Configuration for UCCE].
+
-
:*'''QoS must be enabled''' for both the Private network connections (between Side A and B) and the public network connections (between the Router and the PG) in Unified CCE Setup. Refer to Chapter 12 of the appropriate [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND)] for more details.
+
-
 
+
-
== Support for UCM Clustering Over the WAN with Unified CCE on UCS Hardware  ==
+
-
 
+
-
You can deploy the Unified Communications Manager (UCM) Clustering Over the WAN deployment model with Unified CCE on UCS hardware.
+
-
 
+
-
When you implement this deployment model, be sure to follow the best practices outlined in the section "IPT: Clustering Over the WAN" in the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND)].
+
-
 
+
-
In addition, note the following expectations for UCS hardware points of failure:
+
-
 
+
-
*For communication path single point of failure performed by Cisco on the Unified CCE UCS B-series High Availability (HA) deployment, system call handling was observed to be degraded for up to 45 seconds while the system recovered from the fault, depending upon the subsystem faulted. Single points of failure will not cause the built-in ICM software failover to occur. Single points of failure include, but are not limited to, a single fabric interconnect failure, a single fabric extender failure, and single link failures.
+
-
 
+
-
*Multiple points of failure on the Unified CCE UCS HA deployment can cause catastrophic failure, such as ICM software failovers and interruption of service. If multiple points of failure occur, replace the failed redundant components and links immediately.
+
-
 
+
-
=== B-Series Considerations  ===
+
-
 
+
-
Cisco recommends use of the M81KR Virtual Interface Card (VIC) for Unified CCE deployments, though the M71KR(-E/Q) and M72KR(-E/Q) may also be used as per reference design 2 detailed at the dedicated networking page linked below. M51KR, M61KR and 82598KR are not supported for Contact Center use in UCS B series blades.
+
-
 
+
-
New B Series deployments are recommended to use Nexus 5000/7000 series data center switches with vPC PortChannels. This technology has been shown to add considerable advantageous to Contact Center applications in fault recovery scenarios.
+
-
 
+
-
See the configuration guidelines in [http://docwiki.cisco.com/wiki/UCS_Network_Configuration_for_UCCE#UCCE_on_UCS_B-Series_Network_Configuration UCCE on UCS B-Series Network Configuration].
+
-
 
+
-
=== C-Series Considerations  ===
+
-
 
+
-
If deploying Clustering Over the WAN with C-Series hardware, '''do not''' trunk public and private networks. You '''must''' use separate physical interfaces off of the C-Series servers to create the public and private connections. See the configuration guidelines in [http://docwiki.cisco.com/wiki/UCS_Network_Configuration_for_UCCE#UCCE_on_UCS_C-Series_Network_Configuration UCCE on UCS C Series Network Configuration].
+
-
 
+
-
<br>
+
-
 
+
-
= Notes for Deploying Unified CCE Applications on UCS B Series Hardware with SAN  =
+
-
 
+
-
In Storage Area Network (SAN) architecture, storage consists of a series of arrays of Redundant Array of Independent Disks (RAIDs). A Logical Unit Number (LUN) that represents a device identifier can be created on a RAID array. A LUN can occupy all or part of a single RAID array, or span multiple RAID arrays.
+
-
 
+
-
In a virtualized environment, datastores are created on LUNs. Virtual Machines (VMs) are installed on the SAN datastore.
+
-
 
+
-
Keep the following considerations in mind when deploying UCCE applications on UCS B Series hardware with SAN.
+
-
 
+
-
*SAN disk arrays must be configured as RAID 5 or RAID 10. Note: RAID 6/ADG is also supported as an extension of RAID 5.
+
-
 
+
-
*Historical Data Server (HDS) requires a 2 MB datastore block size to accommodate the 500 GB OVA disk size, which exceeds the 256 GB file size supported by the default 1 MB block size for datastores (in ESXi 4.0U1, this may change in later versions). The HDS block size is configured in vSphere at datastore creation.
+
-
*To help keep your system running most efficiently, schedule automatic database purging to run when your system is least busy.
+
-
*The SAN design and configuration must meet the following VMware ESXi disk performance guidelines:
+
-
**Disk Command Latency – It should be 15 mSec or less. 15mSec latencies or greater indicates a possible over-utilized, misbehaving, or mis-configured disk array.
+
-
**Kernel Disk Command Latency – It should be very small in comparison to the Physical Device Command Latency, and it should be close to zero. A high Kernel Command Latency indicates there is a lot of queuing in the ESXi kernel.
+
-
*The SAN design and configuration must meet the following Windows performance counters on UCCE VMs:
+
-
**AverageDiskQueueLength must remain less than (1.5 ∗ (the total number of disks in the array)).
+
-
**&nbsp;%Disktime must remain less than 60%.<br>
+
-
*Any given SAN array must be designed to have an IOPS capacity exceeding the sum of the IOPS required for all resident UC applications. Unified CCE applications should be designed for the 95th percentile IOPS values published in&nbsp;[http://docwiki.cisco.com/wiki/UC_Virtualization_Storage_System_Design_Requirements docwiki.cisco.com/wiki/UC_Virtualization_Storage_System_Design_Requirements]
+
-
*vSphere will alarm when disk free space is less than 20% free on any datastore. Recommendation is to provision at least 20% free space overhead, with 10% overhead '''required'''.
+
-
*Recommend deploying from 4-8 VMs per LUN/datastore so long as IOPS and space requirements can be met, with supported range from 1-10.
+
-
 
+
-
<br>
+
-
 
+
-
See below for an example of SAN configuration for Rogger 2000 agent deployment. This example corresponds to the 2000 agent Sample CCE Deployment for UCS B-Series described in: [http://docwiki.cisco.com/wiki/Unified_Contact_Center_Enterprise#Unified_CCE_Component_Coresidency_and_Sample_Deployments Unified CCE Component Coresidency and Sample Deployments].
+
-
 
+
-
== Example of SAN Configuration for Unified CCE ROGGER Deployment up to 2000 Agents  ==
+
-
 
+
-
The following SAN configuration was a tested design, though generalized here for illustration. It is not the only possible way in which to provision SAN arrays, LUNs, and datastores to UC applications. However, you must adhere to the guidance given earlier in this section (above).
+
-
 
+
-
=== Rogger Side A  ===
+
-
 
+
-
[[Image:RoggerSideA.jpg]]
+
-
 
+
-
=== Rogger Side B  ===
+
-
 
+
-
[[Image:RoggerSideB.jpg]]
+
-
 
+
-
<br>
+
-
 
+
-
= Steps for Installing/Migrating Unified CCE Components on Virtual Machines  =
+
-
 
+
-
Follow the steps and references below to install the Unified CCE components on virtual machines. You can use these instructions to install or upgrade systems running with Unified CCE 8.0(2) and later. You can also use these instructions to migrate virtualized systems from Unified CCE 7.5(x) to Unified CCE 8.0(2) or later, including the Avaya PG and other selected TDM PGs that were supported on Unified CCE 7.5(x). Not all TDM PGs supported in Unified CCE 7.5(x) are supported in Unified CCE 8.0(x)/9.0(x). For more information, see the appropriate [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted].
+
-
 
+
-
#Acquire the supported servers for Unified CCE 8.0(2) or later release.
+
-
#*Cisco UCS servers are specified in the [http://docwiki.cisco.com/wiki/Unified_Contact_Center_Enterprise#Hardware_Requirements_for_Unified_CCE_Virtualized_Systems Hardware Requirements for Unified CCE Virtualized Systems] section.
+
-
#*MCS-7845-I3-CCE2 is specified in the appropriate [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted].
+
-
#*If there are PG VMs that are running on the following older MCS servers, MCS-7845-H2 or MCS-7845-I2, replace these servers with supported servers.
+
-
#Install, setup, and configure the servers.
+
-
#Configure the network. See reference at [http://docwiki.cisco.com/wiki/Unified_Contact_Center_Enterprise#UCS_Network_Configuration UCS Network Configuration]. {{note |Configuring the network for the MCS servers is the same as configuring the network for the UCS C-Series servers.}}
+
-
#If VMware VirtualCenter is used for virtualization management, install or update to VMware vCenter Server 4.0/ 5.0 (for ESXi 5.0)&nbsp;or later.
+
-
#Install and Boot VMWare ESXi. See the [http://www.cisco.com/en/US/docs/unified_computing/ucs/sw/b/os/vmware/install/bseries-vmware-install.html Cisco UCS B-Series Blade Servers VMware Installation Guide] or the [http://www.cisco.com/en/US/docs/unified_computing/ucs/c/sw/os/vmware/install/vmware_install_c.html Cisco UCS C-Series Servers VMware Installation Guide]. On C-Series servers or MCS servers, you must configure the ESXi datastore block size for the Administration &amp; Data Server. See [http://docwiki.cisco.com/wiki/Unified_Contact_Center_Enterprise#Configuring_the_ESXi_Data_Store_Block_Size_for_Administration_and_Data_Server Configuring the ESXi Data Store Block Size for Administration and Data Server] for instructions.
+
-
#Create the Unified CCE virtual machines from the OVA templates. See reference at [http://docwiki.cisco.com/wiki/Unified_Contact_Center_Enterprise#Creating_Virtual_Machines_from_OVA_VM_Templates Creating Virtual Machines from OVA VM Templates]. This is a requirement for all component running Unified CCE 8.0(2) and later. In Unified CCE 7.5(x), this is not a requirement.
+
-
#Install VMware Tools with the ESXi version on the virtual machines. Install the same version of VMware Tools as the ESXi software on the virtual machines.
+
-
#Install Windows OS and SQL Server (for Logger and HDS components) on the created virtual machines. {{note| Microsoft Windows Server 2008 R2 ''Standard Edition'' and Microsoft SQL Server 2008 R2 ''Standard Edition'' should be used for virtual machine guests. See related information in the links below. If you have prior to Unified CCE 9.0 release deployment using Windows Server 2003 and SQL 2005 then plan to use them accordingly on the older Unified CCE releases.}}
+
-
#Install or migrate the Unified CCE Software components on the configured virtual machines, using Fresh Install or Tech Refresh Upgrade, as described in [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCE#Installing_Unified_CCE_Components_on_Virtual_Machines Installing Unified CCE components on virtual machines] and [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCE#Migrating_Unified_CCE_Components_to_Virtual_Machines Migrating Unified CCE components].
+
-
 
+
-
<br>
+
-
 
+
-
= Unified CCE Component '''VM Co-residency''' and '''Sample Deployments'''  =
+
-
 
+
-
You can have one or more Unified CCE VMs co-resident on the same ESXi server, however, you must follow the rules as described below:
+
-
 
+
-
:*You can have any number of Unified CCE virtual machines and combination of co-residency of Unified CCE virtual machines on an ESXi server as long as the sum of all the virtual machine CPU and memory resource allocation does not over commit the available ESXi server computing resources.
+
-
:*You must not have CPU overcommitment on the ESXi server that is running Unified CCE realtime application components. The total number of vCPUs among all the virtual machines on an ESXi host must not be greater than the total number of CPU cores available on the ESXi server (not counting Hyper-threading cores). Commonly UCS servers have two physical socket CPUs with 4-10 cores each.
+
-
:*You must not have memory over-committed on the ESXi host running UC realtime applications. You must allocate a minimum of 2GB of memory for the ESXi kernel. For example, a B200M2 server with 48GB of memory would allow for up to 46GB to be available for virtual machine allocation. The total memory allocated for all the virtual machines on an ESXi server must not be greater than 46GB in this case. Note that the ESXi kernel memory allocation can vary with hardware server platform type, so please take care to ensure you do not over allocate.
+
-
:*VM co-residency with Unified Communications '''and''' third party applications (for example, WFM) is '''not''' supported unless it is specifically indicated in the following subsection.
+
-
 
+
-
<br>
+
-
 
+
-
The following tables show Unified CCE component supported co-residencies. A '''diamond''' indicates that co-residency is allowed, whereas an '''asterisk''' with a # will be used to denote limited or conditional support; please check Exceptions and Notes below the table for guidance on those co-residencies.
+
-
 
+
-
{| class="wikitable FCK__ShowTableBorders"
+
|-
|-
-
! Unified CCE Component Co-residency
+
! style="background: rgb(229,228,226)" rowspan="3" width="100" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>
-
! Contact Center Tier 1 Applications
+
! style="background: rgb(229,228,226)" rowspan="3" width="50" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Preloaded with]] [[Cisco Business Edition 6000|Business Edition]]?'''</center>
-
! Contact Center Tier 2 Applications
+
! style="background: rgb(229,228,226)" colspan="4" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/release.html?mdfid=268439622&flowid=46046&softwareid=283914286&release=10.0(1)&relind=AVAILABLE&rellifecycle=&reltype=latest '''click to download OVA file for this version''']</center>
-
! Contact Center Tier 3 Applications
+
! style="background: rgb(229,228,226)" colspan="8" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>
-
! Unified Communications Applications
+
! style="background: rgb(229,228,226)" colspan="4" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
-
! Third Party Applications
+
|- style="background: rgb(229,228,226)"
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vRAM]]'''</center>
 +
! rowspan="2" width="70" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vDisk]]'''</center>
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vNIC]]'''</center>
 +
! colspan="6" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''<br>S is same as BE6000 MD<br>S+ is same as BE6000&nbsp;HD<br>M includes BE7000</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''<br></center>
 +
|- style="background: rgb(229,228,226)"
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S+]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|L]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|2XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
|-
|-
-
| '''Contact Center Tier 1 Applications: Logger, Rogger, HDS (any)'''
+
| bgcolor="#ffffff" colspan="22" |  
-
| align="center" | ♦
+
*'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency support]]''' = [[#Unified CCE Co-residency Support Policy|Full]]
-
| align="center" |
+
*'''[[Unified Communications VMware Requirements|Supported Versions of VMware vSphere ESXi]]''' = 5.0, 5.1<br>
-
| align="center" | ♦
+
*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
-
| align="center" | *1
+
-
|
+
-
|-
+
-
| '''Contact Center Tier 2 Applications: Router, Peripheral Gateway (PG), CVP Call + VXML Server, CVP Reporting Server, CUIC, CCMP'''
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
| align="center" |
+
-
|-
+
-
| '''Contact Center Tier 3 Applications: ADS/AW (any non-HDS), Admin Client, Windows AD DC, CVP Ops/OAMP Server, CVP Media Server, SocialMiner'''
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
|-
+
-
| '''Unified Communications Applications: Communications Manager, Contact Center Express, IPIVR, CUP, Unity, Unity Connection, MediaSense, and other UC apps per the UC on UCS supported apps page'''  
+
-
| align="center" | *1  
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
| align="center" | ♦
+
-
| align="center" | *2
+
-
|}
+
-
{{note| *1: Unified CCE 9.x CC Tier 1 components can be co-resident with UC Applications.}}
 
-
 
-
{{note| *2: For co-residency restrictions specific to individual Unified Communications applications, please see the [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines Application Co-residency and Virtual/Physical Sizing] page.}}
 
-
 
-
{{note|'''EXCEPTION''' to the above VM co-residency table for UCS C series:}}
 
-
 
-
:*An HDS (all types) '''cannot''' co-reside with a Logger, Rogger, CVP Reporting Server or another HDS unless those applications are deployed on separate DAS (Direct Attached Storage) RAID arrays. Standard RAID array for virtualization is 8 disk drives in RAID 5 or 10. Thus two arrays would require 16 drives to allow for co-residency. Example, the UCS-C210M2-VCD2 would not allow Rogger and HDS on same server as it has only a single 8 disk RAID 5 array. A UCS-C260M2-VCD2 has 16 drives in two 8 disk RAID 5 arrays that will allow Rogger and HDS to be deployed on that single C series server, so long as each application is installed to separate arrays.
 
-
 
-
<br>The following section depicts the CCE sample UCS deployments compliant to the co-residency rules described above.
 
-
 
-
<br>
 
-
 
-
== Sample Unified CCE Deployments  ==
 
-
 
-
'''Notes'''
 
-
 
-
#The ESXi Servers listed in these tables can be deployed on either a B-Series or C-Series hardware platform.
 
-
#The sample deployments in these tables reflect the enhanced CCE 9.x (and later) VM co-residency rules. Note that the C-Series restriction that prevented the HDS from co-residing with a Router, Logger, or a PG has been changed. See the preceding note about Historical Data Servers (HDS) VM co-residency rule with other applications.&nbsp;&nbsp;
 
-
#Any deployment &gt; 2k agents requires at least 2 chassis
 
-
#It may be preferable to place your domain controller on bare metal rather than in the UCS B-series chassis itself. When a power failure occurs, the vCenter login credentials are dependent on Active Directory, leading to a potential chicken-and-egg problem if the domain controller is down as well.
 
-
#ACE (for CUIC) and CUSP (for CVP) components are not supported virtualized on UCS; these components are deployed on separate hardware. Please review the product SRND for more details.
 
-
#'''12,000''' agent is supported from 8.5(3) version onwards and '''requires''' Windows 2008 R2&nbsp;'''Standard/Enterprise Edition'''&nbsp;and SQL Server 2005 '''Enterprise Edition'''. Refer to BOM for more details.
 
-
#For large multi-cores UCS models (more than 8 cores per ESXi host), you can still use the sample deployments below (which is based on 8 cores per ESXi host)&nbsp;and then collapse them to the actual available cores. For example,&nbsp;VMs compliant to co-resident rules on 2 x C210M2-VCD2 TRC can be collapsed to a single 1 x C260M2 TRC or 1 x C240M3 TRC host. Extra cores on large multi-cores UCS&nbsp;models may not all be utilized by CCE on UCS solution due to storage constraints. This is subject to be verified in the DMS/A2Q process.
 
-
 
-
=== ROGGER Example 1  ===
 
-
 
-
{| class="wikitable" border="1"
 
-
|+ ROGGER (up to 450 CTIOS Agents, or 297 CAD Agents) with 150 IPIVR or 150 CVP ports (N+N), optional 50 CUIC reporting users, as examples
 
|-
|-
-
! colspan="4" | Chassis X (B series)/ Rack of C series rack mount Servers
+
| Router <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Router VM Configuration for Version 10.0(x)|See notes]]
-
! colspan="4" | Chassis Y (B series)/ Rack of C series rack mount Servers
+
| bgcolor="#ffc0cb" align="center" | No
-
|-
+
-
| '''ESXi Server'''
+
-
| '''Component'''
+
-
| '''#vCPU'''
+
-
| '''RAM (GB)'''
+
-
| '''ESXi Server'''
+
-
| '''Component'''
+
-
| '''#vCPU'''
+
-
| '''RAM (GB)'''
+
-
|-
+
-
| rowspan="4" | ESXi Server A-1
+
-
| Rogger A
+
| 4  
| 4  
-
| 4
+
| 8 GB
-
| rowspan="4" | ESXi Server B-1 <br>
+
| 1x 80 GB
-
| Rogger B
+
-
| 4
+
-
| 4
+
-
|-
+
-
| Agent PG A (generic PG w/ optional VRU), CTIOS/CAD, optional MR PG
+
-
| 1
+
| 2  
| 2  
-
| Agent PG B (generic PG w/ optional VRU), CTIOS/CAD, optional MR PG
+
| bgcolor="#ffc0cb" align="center" | No
-
| 1
+
| bgcolor="#ffc0cb" align="center" | No
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#7cfc00" align="center" | Yes
-
| Domain Controller A
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 1
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| Domain Controller B
+
| bgcolor="#ffc0cb" align="center" | No
-
| 1
+
| bgcolor="#ffc0cb" align="center" | No
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| style="background: rgb(255,224,200)" | Support Tools<br>
+
| Logger <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Logger VM Configuration for Version 10.0(x)|See notes]]
-
| style="background: rgb(255,224,200)" | 1
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | 2
+
-
| CVP Op Svr
+
-
| 2<br>
+
-
| 2<br>
+
-
|-
+
-
| rowspan="2" | ESXi Server A-2
+
-
| AW-HDS-DDS 1
+
| 4  
| 4  
-
| 4
+
| 8 GB
-
| rowspan="2" | ESXi Server B-2
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)  
-
| AW-HDS-DDS 2
+
-
| 4
+
-
| 4
+
-
|- style="background: rgb(255,224,200)"
+
-
| CUIC 1
+
-
| 4
+
-
| 6
+
-
| CUIC 2
+
-
| 4
+
-
| 6
+
-
|-
+
-
| rowspan="3" | ESXi Server A-3
+
-
| UCM Subscriber 1
+
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="3" | ESXi Server B-3
+
| bgcolor="#ffc0cb" align="center" | No
-
| UCM Subscriber 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM Publisher
+
| Rogger <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Rogger VM Configuration for Version 10.0(x)|See notes]]
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
-
| 6
+
-
| <br>
+
-
| <br>
+
-
| <br>
+
-
|- style="background: rgb(255,224,200)"
+
-
| IPIVR 1 or CUP Srv 1
+
-
| 2
+
| 4  
| 4  
-
| IPIVR 2 or CUP Srv 2
+
| 6 GB
 +
| 1x 80 GB (OS) <br>1x 150 GB (DB)
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="2" | ESXi Server A-4
+
| Progger <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Progger VM Configuration for Version 10.0(x)|See notes]]
-
| CVP Call+VXML Srv 1
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
-
| 4
+
-
| rowspan="2" | ESXi Server B-4
+
-
| CVP Call+VXML Srv 2
+
-
| 4
+
-
| 4
+
-
|- style="background: rgb(255,224,200)"
+
-
| CVP Rpt Srv 1
+
-
| 4
+
| 4  
| 4  
-
| CVP Media Server
+
| 6 GB
 +
| 1x 150 GB
| 2  
| 2  
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
! colspan="8" | '''Legend'''
+
| Large Agent PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Large Agent PG VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 2
 +
| 6 GB
 +
| 1x 80 GB
 +
| 2
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| Not shaded
+
| Large CAD Agent PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Large CAD Agent PG VM Configuration for Version 10.0(x)|See notes]]
-
| colspan="7" | Required
+
| bgcolor="#ffc0cb" align="center" | No
-
|- style="background: rgb(255,224,200)"
+
-
| Shaded
+
-
| colspan="7" | Optional
+
-
|}
+
-
 
+
-
=== ROGGER Example 2  ===
+
-
 
+
-
{| class="wikitable" border="1"
+
-
|+ ROGGER (up to 2,000 CTIOS Agents, or up to 1,000 CAD Agents) with 600 IPIVR or 900 CVP ports (N+N), optional 200 CUIC reporting users, CCMP 1,500 users, as examples
+
-
|-
+
-
! colspan="4" | Chassis X (B series)/ Rack of C series rack mount Servers
+
-
! colspan="4" | Chassis Y (B series)/ Rack of C series rack mount Servers
+
-
|-
+
-
| '''ESXi Server'''
+
-
| '''Component'''
+
-
| '''#vCPU'''
+
-
| '''RAM (GB)'''
+
-
| '''ESXi Server'''
+
-
| '''Component'''
+
-
| '''#vCPU'''
+
-
| '''RAM (GB)'''
+
-
|-
+
-
| rowspan="4" | ESXi Server A-1
+
-
| Rogger A
+
-
| 4
+
-
| 4
+
-
| rowspan="4" | ESXi Server B-1
+
-
| Rogger B
+
-
| 4
+
-
| 4
+
-
|-
+
-
| Agent PG A (generic PG w/ optional VRU, CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 2  
| 2  
-
| 4
+
| 6 GB
-
| Agent PG B (generic PG w/ optional VRU, CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 1x 80 GB
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#7cfc00" align="center" | Yes
-
| Domain Controller A
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 1
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| Domain Controller B
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 1
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#ffc0cb" align="center" | No
-
| Support Tools<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 1<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2<br>
+
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="2" | ESXi Server A-2
+
| Large CAD Agent PG w/ SQL <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Large CAD Agent PG w/ SQL VM Configuration for Version 10.0(x)|See notes]]
-
| AW-HDS-DDS 1
+
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| 4
+
| 6 GB
-
| rowspan="2" | ESXi Server B-2
+
| 1x 80 GB (OS) <br>1x 80 GB (DB)
-
| AW-HDS-DDS 2
+
| 2
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
| bgcolor="#7cfc00" align="center" | Yes
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#7cfc00" align="center" | Yes
-
| AW-HDS-DDS 3&nbsp;
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#7cfc00" align="center" | Yes
-
| AW-HDS-DDS 4&nbsp;
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="4" | ESXi Server A-3 <br>
+
| Small Agent PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Small Agent PG VM Configuration for Version 10.0(x)|See notes]]
-
| UCM Subscriber 1  
+
| bgcolor="#ffc0cb" align="center" | No
 +
| 1  
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="4" | ESXi Server B-3 <br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| UCM Subscriber 3
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM Subscriber 2<br>
+
| Small CAD Agent PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Small CAD Agent PG VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| UCM Subscriber 4<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
|-
+
| bgcolor="#7cfc00" align="center" | Yes
-
| UCM Publisher
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6<br>
+
| bgcolor="#ffc0cb" align="center" | No
-
| CVP Op Srv <br>
+
| bgcolor="#ffc0cb" align="center" | No
-
| 2<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#ffc0cb" align="center" | No
-
| IPIVR 1 or CUP Srv 1<br>
+
-
| 2<br>
+
-
| 4<br>
+
-
| IPIVR 2 or CUP Srv 2<br>
+
-
| 2<br>
+
-
| 4<br>
+
-
|-
+
-
| rowspan="2" | ESXi Server A-4
+
-
| CVP Call+VXML Srv 1
+
-
| 4
+
-
| 4
+
-
| rowspan="2" | ESXi Server B-4
+
-
| CVP Call+VXML Srv 2
+
-
| 4
+
-
| 4
+
-
|- style="background: rgb(255,224,200)"
+
-
| CVP Rpt Srv 1
+
-
| 4
+
-
| 4
+
-
| CVP Rpt Srv 2
+
-
| 4
+
-
| 4
+
|-
|-
-
| rowspan="2" | ESXi Server A-5 <br>
+
| Small CAD Agent PG w/ SQL <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Small CAD Agent PG w/ SQL VM Configuration for Version 10.0(x)|See notes]]
-
| style="background: rgb(255,224,200)" | CUIC1
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | 4<br>
+
-
| style="background: rgb(255,224,200)" | 6<br>
+
-
| rowspan="2" | ESXi Server B-5 <br>
+
-
| style="background: rgb(255,224,200)" | CCMP (all in one)
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| style="background: rgb(255,224,200)" | 4
+
-
|- style="background: rgb(255,224,200)"
+
-
| CVP Media Server
+
| 2  
| 2  
 +
| 6 GB
 +
| 1x 80 GB (OS) <br>1x 80 GB (DB)
| 2  
| 2  
-
| CUIC 2
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
! colspan="8" | '''Legend'''
+
| Large MR PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Large MR PG VM Configuration for Version 10.0(x)|See notes]]
-
|-
+
| bgcolor="#ffc0cb" align="center" | No
-
| Not shaded
+
-
| colspan="7" | Required
+
-
|- style="background: rgb(255,224,200)"
+
-
| Shaded
+
-
| colspan="7" | Optional
+
-
|}
+
-
 
+
-
=== ROGGER Example 3  ===
+
-
 
+
-
{| style="width: 1057px; height: 574px" class="wikitable" border="1"
+
-
|+ ROGGER (up to 4,000 CTIOS Agents, or up to 2,000 CAD Agents) with 1,200 IPIVR or 1,800 CVP ports (N+N), optional 200 CUIC reporting users, CCMP 1,500 users, as examples
+
-
|-
+
-
! colspan="4" | Chassis X (B series)/ Rack of C series rack mount Servers
+
-
! colspan="4" | Chassis Y (B series)/ Rack of C series rack mount Servers
+
-
|-
+
-
| '''ESXi Server'''
+
-
| '''Component'''
+
-
| '''#vCPU'''
+
-
| '''RAM (GB)'''
+
-
| '''ESXi Server'''
+
-
| '''Component'''
+
-
| '''#vCPU'''
+
-
| '''RAM (GB)'''
+
-
|-
+
-
| rowspan="2" | ESXi Server A-1
+
-
| Rogger A
+
-
| 4
+
-
| 4
+
-
| rowspan="2" | ESXi Server B-1
+
-
| Rogger B
+
-
| 4
+
-
| 4
+
-
|-
+
-
| Agent PG 1A (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 2  
| 2  
-
| 4
+
| 6 GB
-
| Agent PG 1B (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 1x 80 GB
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="4" | ESXi Server A-2 <br>
+
| Small MR PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Small MR PG VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 4 GB
 +
| 1x 80 GB
 +
| 2  
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| VRU PG A
+
| Large VRU PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Large VRU PG VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
 +
| 2 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| rowspan="3" | ESXi Server B-2 <br>
+
| bgcolor="#ffc0cb" align="center" | No
-
| VRU PG B<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| style="background: rgb(255,224,200)" | Support Tools<br>
+
| Small VRU PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Small VRU PG VM Configuration for Version 10.0(x)|See notes]]
-
| style="background: rgb(255,224,200)" | 1<br>
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | 2<br>
+
-
| CVP Op Srv
+
-
| 2<br>
+
-
| 2<br>
+
-
|- style="background: rgb(255,224,200)"
+
-
| Domain Controller A&nbsp;
+
| 1  
| 1  
 +
| 2 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| Domain Controller B&nbsp;
+
| bgcolor="#ffc0cb" align="center" | No
-
| 1
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="2" | ESXi Server A-3
+
| Avaya ACD PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Avaya ACD PG VM Configuration for Version 10.0(x)|See notes]]
-
| width="145" | Agent PG 2A (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 4
+
| 6 GB
-
| rowspan="2" | ESXi Server B-2 <br><br>
+
| 1x 80 GB
-
| Agent PG 2B (CTIOS/CAD, optional MR PG, SIP Dialer)
+
-
| width="145" | 2
+
-
| 4
+
-
|- style="background: rgb(255,224,200)"
+
-
| CVP Rpt Srv 1
+
-
| 4
+
-
| 4
+
-
| CVP Rpt Srv 2
+
-
| 4
+
-
| 4
+
-
|-
+
-
| rowspan="2" | ESXi Server A-4
+
-
| AW-HDS-DDS 1
+
-
| 4
+
-
| 4
+
-
| rowspan="2" | ESXi Server B-3
+
-
| AW-HDS-DDS 2
+
-
| 4
+
-
| 4
+
-
|- style="background: rgb(255,224,200)"
+
-
| AW-HDS-DDS 3&nbsp;
+
-
| 4
+
-
| 4
+
-
| AW-HDS-DDS 4&nbsp;
+
-
| 4
+
-
| 4
+
-
|-
+
-
| rowspan="4" | ESXi Server A-5
+
-
| UCM Subscriber 1
+
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="4" | ESXi Server B-4
+
| bgcolor="#7cfc00" align="center" | Yes
-
| UCM Subscriber 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM Subscriber 3
+
| Large TDM ACD PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Large TDM ACD PG VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6  
+
| 6 GB
-
| UCM Subscriber 4
+
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM Publisher
+
| Small TDM ACD PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Small TDM ACD PG VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| <br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| <br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| <br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#7cfc00" align="center" | Yes
-
| IPIVR 1
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| IPIVR 3
+
| bgcolor="#ffc0cb" align="center" | No
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="4" | ESXi Server A-6
+
| Large UCC Gateway PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Large UCC Gateway PG VM Configuration for Version 10.0(x)|See notes]]
-
| UCM Subscriber 5
+
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6  
+
| 6 GB
-
| rowspan="4" | ESXi Server B-5
+
| 1x 80 GB
-
| UCM Subscriber 6
+
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM Subscriber 7
+
| Small UCC Gateway PG <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Small UCC Gateway PG VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| UCM Subscriber 8
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#7cfc00" align="center" | Yes
-
| IPIVR 2&nbsp;
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| IPIVR 4&nbsp;
+
| bgcolor="#ffc0cb" align="center" | No
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#7cfc00" align="center" | Yes
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#ffc0cb" align="center" | No
-
| CUP Server 1&nbsp;
+
-
| 2
+
-
| 4
+
-
| CUP Server 2&nbsp;
+
-
| 2
+
-
| 4
+
|-
|-
-
| rowspan="2" | ESXi Server A-7
+
| Administration Client <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Administration Client VM Configuration for Version 10.0(x)|See notes]]
-
| CVP Call+VXML Srv 1  
+
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 2 GB
 +
| 1x 40 GB
 +
| 1
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
|-
 +
| Administration Server - AW <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Administration Server - AW VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1  
 +
| 2 GB
 +
| 1x 40 GB
 +
| 1
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
|-
 +
| AW-HDS <br> [[Notes on Version 10.0(x) VM Configurations#Notes on AW-HDS VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| 4
+
| 8 GB
-
| rowspan="2" | ESXi Server B-5
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)
-
| CVP Call+VXML Srv 2
+
| 1
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| CVP Call+VXML Srv 3
+
| AW-HDS-DDS <br> [[Notes on Version 10.0(x) VM Configurations#Notes on AW-HDS-DDS VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| 4
+
| 8 GB
-
| CVP Call+VXML Srv 4
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)
-
| 4
+
| 1
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="2" | ESXi Server A-7 <br>
+
| HDS-DDS <br> [[Notes on Version 10.0(x) VM Configurations#Notes on HDS-DDS VM Configuration for Version 10.0(x)|See notes]]
-
| style="background: rgb(255,224,200)" | CVP Media Server
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | 2
+
-
| style="background: rgb(255,224,200)" | 2
+
-
| rowspan="2" | ESXi Server B-6 <br>
+
-
| style="background: rgb(255,224,200)" | CUIC 2
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| style="background: rgb(255,224,200)" | 6
+
-
|- style="background: rgb(255,224,200)"
+
-
| CUIC 1
+
| 4  
| 4  
-
| 6
+
| 8 GB
-
| CCMP (all in one)  
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)  
-
| 4
+
| 1
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| colspan="9" | <br>
+
| Sigtran Gateway <br> [[Notes on Version 10.0(x) VM Configurations#Notes on Sigtran Gateway VM Configuration for Version 10.0(x)|See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 2
 +
| 4 GB
 +
| 1x 100 GB
 +
| 1
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| Not shaded
+
| Remote Silent Monitor<br> [[Notes on Version 10.0(x) VM Configurations#Notes on Remote Silent Monitor VM Configuration for Version 10.0(x)|See notes]]
-
| colspan="7" | Required
+
| bgcolor="#ffc0cb" align="center" | No
-
|- style="background: rgb(255,224,200)"
+
| 2
-
| Shaded
+
| 4 GB
-
| colspan="7" | Optional
+
| 1x 100 GB
 +
| 1
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|}
|}
-
=== Router/Logger Example 1 ===
+
<br>
 +
 
 +
= Version 8.5(2+) through 9.0(x) =
 +
 
 +
<br>[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]
-
{| style="width: 1057px; height: 574px" class="wikitable" border="1"
+
{| style="width: 1200px; height: 476px" class="wikitable FCK__ShowTableBorders"
-
|+ Router/Logger (up to 8,000 CTIOS Agents, or up to 4,000 CAD Agents) with 3,600 CVP ports (N+N), optional 400 CUIC reporting users, CCMP 8,000 users, as examples
+
|-
|-
-
! colspan="4" | Chassis X (B series)/ Rack of C series rack mount Servers
+
! style="background: rgb(229,228,226)" rowspan="3" width="100" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>
-
! colspan="4" | Chassis Y (B series)/ Rack of C series rack mount Servers
+
! style="background: rgb(229,228,226)" rowspan="3" width="50" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Preloaded with]] [[Cisco Business Edition 6000|Business Edition]]?'''</center>
 +
! style="background: rgb(229,228,226)" colspan="4" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/release.html?mdfid=268439622&flowid=46046&softwareid=283914286&release=1.2&relind=AVAILABLE&rellifecycle=&reltype=latest '''click to download OVA file for this version''']</center>
 +
! style="background: rgb(229,228,226)" colspan="8" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>
 +
! style="background: rgb(229,228,226)" colspan="4" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
 +
|- style="background: rgb(229,228,226)"
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vRAM]]'''</center>
 +
! rowspan="2" width="70" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vDisk]]'''</center>
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vNIC]]'''</center>
 +
! colspan="6" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''<br>S is same as BE6000 MD<br>S+ is same as BE6000&nbsp;HD<br>M includes BE7000</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''<br></center>
 +
|- style="background: rgb(229,228,226)"
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S+]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|L]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|2XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
|-
|-
-
| '''ESXi Server'''
+
| bgcolor="#ffffff" colspan="22" |
-
| '''Component'''
+
*'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency support]]''' = [[#Unified CCE Co-residency Support Policy|See the Unified CCE Co-residency Support Policy]]
-
| '''#vCPU'''
+
*'''[[Unified Communications VMware Requirements|Supported Versions of VMware vSphere ESXi]]''' = 5.0, 5.1<br>
-
| '''RAM (GB)'''
+
*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
-
| '''ESXi Server'''  
+
 
-
| '''Component'''
+
-
| '''#vCPU'''
+
-
| '''RAM (GB)'''
+
|-
|-
-
| rowspan="5" | ESXi Server A-1
+
| Router <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Router VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| width="145" | Router A
+
| bgcolor="#ffc0cb" align="center" | No
-
| 2
+
| 4  
| 4  
-
| rowspan="5" | ESXi Server B-1
+
| 8 GB
-
| width="145" | Router B
+
| 1x 80 GB
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | Agent PG 1A (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| Logger <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Logger VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| width="145" | Agent PG 1B (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| 8 GB
 +
| 1x 80 GB (OS) <br>1x 500 GB (DB)  
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | Agent PG 3A (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| Rogger <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Rogger VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| width="145" | Agent PG 3B (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| 6 GB
 +
| 1x 80 GB (OS) <br>1x 150 GB (DB)  
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#ffc0cb" align="center" | No
-
| width="145" | Domain Controller A&nbsp;
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 1
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| width="145" | Domain Controller B&nbsp;
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 1  
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1  
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| style="background: rgb(255,224,200)" | Support Tools&nbsp;
+
| Agent PG w/ CTI OS - 2,000 agents <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Agent PG w/ CTI OS - 2,000 agents VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| style="background: rgb(255,224,200)" | 1
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | 2
+
-
| width="145" | &nbsp;
+
-
| &nbsp;
+
-
| &nbsp;
+
-
|-
+
-
| rowspan="3" | ESXi Server A-2
+
-
| width="145" | Logger A
+
-
| 4
+
-
| 4
+
-
| rowspan="3" | ESXi Server B-2
+
-
| width="145" | Logger B
+
-
| 4
+
-
| 4
+
-
|-
+
-
| width="145" | Agent PG 2A (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 2  
| 2  
-
| 4
+
| 6 GB
-
| width="145" | Agent PG 2B (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 1x 80 GB
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | Agent PG 4A (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| Agent PG w/ CTI OS - 450 agents <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Agent PG w/ CTI OS - 450 agents VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| width="145" | Agent PG 4B (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#7cfc00" align="center" | Yes
-
|-
+
| bgcolor="#7cfc00" align="center" | Yes
-
| rowspan="2" | ESXi Server A-3
+
| bgcolor="#7cfc00" align="center" | Yes
-
| width="145" | HDS-DDS 1
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="2" | ESXi Server B-3
+
| bgcolor="#7cfc00" align="center" | Yes
-
| width="145" | HDS-DDS 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
-
|-
+
-
| width="145" | AW-HDS 1
+
-
| 4
+
-
| 4
+
-
| width="145" | AW-HDS 2
+
-
| 4
+
-
| 4
+
-
|-
+
-
| rowspan="2" | ESXi Server A-4
+
-
| style="background: rgb(255,224,200)" | AW-HDS 3&nbsp;
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| rowspan="2" | ESXi Server B-4
+
-
| style="background: rgb(255,224,200)" | AW-HDS 4&nbsp;
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| style="background: rgb(255,224,200)" | 4
+
-
|- style="background: rgb(255,224,200)"
+
-
| width="145" | AW-HDS 5&nbsp;
+
-
| 4
+
-
| 4
+
-
| width="145" | AW-HDS 6&nbsp;
+
-
| 4
+
-
| 4
+
|-
|-
-
| rowspan="4" | ESXi Server A-5  
+
| Agent PG w/ CAD - 1,000 agents <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Agent PG w/ CAD - 1,000 agents VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| width="145" | UCM 1 Subscriber 1
+
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6  
+
| 6 GB
-
| rowspan="4" | ESXi Server B-5
+
| 1x 80 GB
-
| width="145" | UCM 1 Subscriber 2
+
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | UCM 2 Subscriber 1  
+
| Agent PG w/ CAD - 297 agents <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Agent PG w/ CAD - 297 agents VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1  
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| width="145" | UCM 2 Subscriber 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | UCM 1 Subscriber 3
+
| MR PG - 2,000 agents - 10 PIMs <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on MR PG - 2,000 agents - 10 PIMs VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6  
+
| 6 GB
-
| width="145" | UCM 1 Subscriber 4
+
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | UCM 2 Subscriber 3
+
| MR PG - 1,000 agents - 5 PIMs <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on MR PG - 1,000 agents - 5 PIMs VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| width="145" | UCM 2 Subscriber 4
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="4" | ESXi Server A-6
+
| VRU PG - 9,600 ports - 10 PIMs <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on VRU PG - 9,600 ports - 10 PIMs VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| width="145" | UCM 1 Subscriber 5
+
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6
+
| 2 GB
-
| rowspan="4" | ESXi Server B-6
+
| 1x 80 GB
-
| width="145" | UCM 1 Subscriber 6
+
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | UCM 2 Subscriber 5  
+
| VRU PG - 1,200 ports - 4 PIMs <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on VRU PG - 1,200 ports - 4 PIMs VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| 2  
+
| bgcolor="#ffc0cb" align="center" | No
-
| 6
+
| 1
-
| width="145" | UCM 2 Subscriber 6
+
| 2 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | UCM 1 Subscriber 7
+
| Avaya (Definity) ACD PG <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Avaya (Definity) ACD PG VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6  
+
| 6 GB
-
| width="145" | UCM 1 Subscriber 8
+
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | UCM 2 Subscriber 7
+
| TDM ACD PG - 2,000 agents <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on TDM ACD PG - 2,000 agents VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6  
+
| 6 GB
-
| width="145" | UCM 2 Subscriber 8
+
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="2" | ESXi Server A-7 <br>
+
| TDM ACD PG - 250 agents <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on TDM ACD PG - 250 agents VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| width="145" | UCM Publisher 1  
+
| bgcolor="#ffc0cb" align="center" | No
 +
| 1  
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="2" | ESXi Server B-7 <br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | CVP Op Srv
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
|- style="background: rgb(255,224,200)"
+
| bgcolor="#7cfc00" align="center" | Yes
-
| width="145" | CUP Server 1&nbsp;
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
|-
 +
| UCC Gateway PG - 2,000 agents <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on UCC Gateway PG - 2,000 agents VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 4
+
| 6 GB
-
| width="145" | CUP Server 2&nbsp;
+
| 1x 80 GB
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="2" | ESXi Server A-8  
+
| UCC Gateway PG - 450 agents <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on UCC Gateway PG - 450 agents VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| width="145" | UCM Publisher 2
+
 
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 4 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="2" | ESXi Server B-8
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | CVP Rpt Srv 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | 4
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | 4
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| style="background: rgb(255,224,200)" | CVP Rpt Srv 1  
+
| Administration Client <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Administration Client VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| style="background: rgb(255,224,200)" | 4
+
 
-
| style="background: rgb(255,224,200)" | 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| width="145" | <br>
+
| 1
-
| <br>
+
| 2 GB
-
| <br>
+
| 1x 40 GB
 +
| 1  
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="2" | ESXi Server A-9  
+
| Administration Server - AW <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on Administration Server - AW VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| width="145" | CVP Call+VXML Srv 1  
+
 
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
| 1  
-
| rowspan="2" | ESXi Server B-9
+
| 2 GB
-
| width="145" | CVP Call+VXML Srv 2
+
| 1x 40 GB
-
| 4
+
| 1
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | CVP Call+VXML Srv 3
+
| AW-HDS <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on AW-HDS VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| 4
+
| 8 GB
-
| width="145" | CVP Call+VXML Srv 4
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)
-
| 4
+
| 1
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="2" | ESXi Server A-10
+
| AW-HDS-DDS <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on AW-HDS-DDS VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
-
| width="145" | CVP Call+VXML Srv 5
+
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| 4
+
| 8 GB
-
| rowspan="2" | ESXi Server B-10
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)
-
| width="145" | CVP Call+VXML Srv 6
+
| 1
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| width="145" | CVP Call+VXML Srv 7
+
| HDS-DDS <br> [[Notes on Version 8.5(2+) through 9.0(x) VM Configurations#Notes on HDS-DDS VM Configuration for Version 8.5(2+) through 9.0(x)| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| 4
+
| 8 GB
-
| width="145" | CVP Call+VXML Srv 8  
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)  
-
| 4
+
| 1
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
|-
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="2" | ESXi Server A-11
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | CVP Media Server A<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | 2<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | 2<br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| rowspan="2" | ESXi Server B-11 <br>
+
| bgcolor="#7cfc00" align="center" | Yes
-
| style="background: rgb(255,224,200)" | CVP Media Server B<br>
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | 2<br>
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | 2<br>
+
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
-
|-
+
| bgcolor="#7cfc00" align="center" | Yes
-
| VRU PG A<br>
+
| bgcolor="#ffc0cb" align="center" | No
-
| 2<br>
+
-
| 2<br>
+
-
| VRU PG B<br>
+
-
| 2<br>
+
-
| 2<br>
+
-
|-
+
-
| rowspan="2" | ESXi Server A-12
+
-
| style="background: rgb(255,224,200)" | CUIC 1&nbsp;
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| style="background: rgb(255,224,200)" | 6
+
-
| rowspan="2" | ESXi Server B-12<br>
+
-
| style="background: rgb(255,224,200)" | CUIC 2&nbsp;
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| style="background: rgb(255,224,200)" | 6
+
-
|- style="background: rgb(255,224,200)"
+
-
| width="145" | CUIC 3&nbsp;
+
-
| 4
+
-
| 6
+
-
| width="145" | CUIC 4&nbsp;
+
-
| 4
+
-
| 6
+
-
|-
+
-
| ESXi Server A-13<br>
+
-
| style="background: rgb(255,224,200)" | CCMP DB&nbsp;
+
-
| style="background: rgb(255,224,200)" | 8
+
-
| style="background: rgb(255,224,200)" | 8
+
-
| ESXi Server B-13
+
-
| style="background: rgb(255,224,200)" | CCMP Web/App Svr&nbsp;
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| style="background: rgb(255,224,200)" | 4
+
-
|-
+
-
! colspan="8" | '''Legend'''
+
-
|-
+
-
| Not shaded
+
-
| colspan="7" | Required
+
-
|- style="background: rgb(255,224,200)"
+
-
| Shaded
+
-
| colspan="7" | Optional
+
|}
|}
<br>
<br>
-
=== Router/Logger Example ===
+
= Version 8.0(2+) through 8.5(1) =
-
<br>Router/Logger (up to 12,000 CTIOS Agents) with 3,600 CVP ports (N+N), optional 400 CUIC reporting users, CCMP 8,000 users, as examples
+
<br>[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]
-
{| style="width: 1057px; height: 574px" class="wikitable" border="1"
+
{| style="width: 1200px; height: 476px" class="wikitable FCK__ShowTableBorders"
|-
|-
-
| colspan="4" | '''Chassis X (B series) Servers'''  
+
! style="background: rgb(229,228,226)" rowspan="3" width="100" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>
-
| colspan="4" | '''Chassis Y (B series) Servers'''
+
! style="background: rgb(229,228,226)" rowspan="3" width="50" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Preloaded with]] [[Cisco Business Edition 6000|Business Edition]]?'''</center>
 +
! style="background: rgb(229,228,226)" colspan="4" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/release.html?mdfid=268439622&flowid=46046&softwareid=283914286&release=1.1&relind=AVAILABLE&rellifecycle=&reltype=latest '''click to download OVA file for this version''']</center>
 +
! style="background: rgb(229,228,226)" colspan="8" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>
 +
! style="background: rgb(229,228,226)" colspan="4" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
 +
|- style="background: rgb(229,228,226)"
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vRAM]]'''</center>
 +
! rowspan="2" width="70" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vDisk]]'''</center>
 +
! rowspan="2" width="50" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vNIC]]'''</center>
 +
! colspan="6" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''<br>S is same as BE6000 MD<br>S+ is same as BE6000&nbsp;HD<br>M includes BE7000</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''<br></center>
 +
|- style="background: rgb(229,228,226)"
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S+]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|L]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|2XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
|-
|-
-
| '''ESXi Server'''
+
| bgcolor="#ffffff" colspan="22" |
-
| '''Component'''
+
*'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency support]]''' = [[#Unified CCE Co-residency Support Policy|See the Unified CCE Co-residency Support Policy]]
-
| '''#vCPU'''
+
*'''[[Unified Communications VMware Requirements|Supported Versions of VMware vSphere ESXi]]''' = 4.0, 4.1<br>
-
| '''RAM (GB)'''
+
*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
-
| '''ESXi Server'''  
+
 
-
| '''Component'''
+
-
| '''#vCPU'''
+
-
| '''RAM (GB)'''
+
|-
|-
-
| rowspan="2" | ESXi Server A-1  
+
| Router 8000 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Router 8000 agents VM Configuration| See notes]]
-
| Logger A
+
| bgcolor="#ffc0cb" align="center" | No
-
| 4
+
-
| 8
+
-
| rowspan="2" | ESXi Server B-1
+
-
| Logger B
+
-
| 4
+
-
| 8
+
-
|-
+
-
| Router A
+
-
| 4
+
-
| 8
+
-
| Router B
+
-
| 4
+
-
| 8
+
-
|-
+
-
| rowspan="3" | ESXi Server A-2
+
-
| Agent PG 1A (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 2  
| 2  
-
| 4  
+
| 4 GB
-
| rowspan="3" | ESXi Server B-2
+
| 1x 80 GB
-
| Agent PG 1B (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| Agent PG 3A (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| Logger 8000 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Logger 8000 agents VM Configuration| See notes]]
-
| 2
+
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| Agent PG 3B (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| 4 GB
 +
| 1x 80 GB (OS) <br>1x 150 GB (DB)  
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| Agent PG 5A (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| Rogger 4000 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Rogger 4000 agents VM Configuration| See notes]]
-
| 2
+
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 4  
| 4  
-
| Agent PG 5B (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| 4 GB
 +
| 1x 80 GB (OS) <br>1x 150 GB (DB)  
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="3" | ESXi Server A-3
+
| Agent PG - CTIOS 2000 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Agent PG - CTIOS 2000 agents VM Configuration| See notes]]
-
| Agent PG 2A (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 4  
+
| 4 GB
-
| rowspan="3" | ESXi Server B-3
+
| 1x 80 GB
-
| Agent PG 2B (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| Agent PG 4A (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| Agent PG - CTIOS 450 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Agent PG - CTIOS 450 agents VM Configuration| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 2 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| Agent PG 4B (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 4
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| Agent PG 6A (CTIOS/CAD, optional MR PG, SIP Dialer)  
+
| Agent PG - CAD 1000 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Agent PG - CAD 1000 agents VM Configuration| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 4  
+
| 4 GB
-
| Agent PG 6B (CTIOS/CAD, optional MR PG, SIP Dialer)
+
| 1x 80 GB
| 2  
| 2  
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="4" | ESXi Server A-4
+
| Agent PG - CAD 297 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Agent PG - CAD 297 agents VM Configuration| See notes]]
-
| HDS-DDS 1
+
 
-
| 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| 8
+
| 1  
-
| rowspan="4" | ESXi Server B-4
+
| 2 GB
-
| HDS-DDS 2
+
| 1x 80 GB
-
| 4
+
-
| 8
+
-
|-
+
-
| AW-HDS 1  
+
-
| 4
+
-
| 8
+
-
| AW-HDS 2  
+
-
| 4
+
-
| 8
+
-
|-
+
-
| AW-HDS 3
+
-
| 4
+
-
| 8
+
-
| AW-HDS 4
+
-
| 4
+
-
| 8
+
-
|-
+
-
| AW-HDS 5
+
-
| 4
+
-
| 8
+
-
| AW-HDS 6
+
-
| 4
+
-
| 8
+
-
|-
+
-
| rowspan="3" | ESXi Server A-5
+
-
| UCM 1 Subscriber 1
+
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="3" | ESXi Server B-5
+
| bgcolor="#7cfc00" align="center" | Yes
-
| UCM 1 Subscriber 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM 2 Subscriber 1  
+
| MR PG 2000 agents 10 pims <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on MR PG 2000 agents 10 PIMs VM Configuration| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6
+
| 4 GB
-
| UCM 2 Subscriber 2
+
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM 3 Subscriber 1  
+
| MR PG 1000 agents 5 pims <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on MR PG 1000 agents 5 PIMs VM Configuration| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 2 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| UCM 3 Subscriber 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="3" | ESXi Server A-6
+
| VRU PG 9600 ports 10 pims <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on VRU PG 9600 ports 10 PIMs VM Configuration| See notes]]
-
| UCM 1 Subscriber 3
+
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6
+
| 2 GB
-
| rowspan="3" | ESXi Server B-6
+
| 1x 80 GB
-
| UCM 1 Subscriber 2
+
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM 2 Subscriber 3
+
| VRU PG 1200 ports 4 pims <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on VRU PG 1200 ports 4 PIMs VM Configuration| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 2 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| UCM 2 Subscriber 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM 3 Subscriber 3
+
| Avaya ACD PG <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Avaya ACD PG VM Configuration| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6
+
| 4 GB
-
| UCM 3 Subscriber 2
+
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="3" | ESXi Server A-7
+
| TDM ACD PG 2000 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on TDM ACD PG 2000 agents VM Configuration| See notes]]
-
| UCM 1 Subscriber 5
+
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6
+
| 4 GB
-
| rowspan="3" | ESXi Server B-7
+
| 1x 80 GB
-
| UCM 1 Subscriber 2
+
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM 2 Subscriber 5  
+
| TDM ACD PG 250 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on TDM ACD PG 250 agents VM Configuration| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1
 +
| 2 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| UCM 2 Subscriber 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM 3 Subscriber 5  
+
| UCC Gateway 2000 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on UCC Gateway 2000 agents VM Configuration| See notes]]
 +
 
 +
| bgcolor="#ffc0cb" align="center" | No
| 2  
| 2  
-
| 6
+
| 4 GB
-
| UCM 3 Subscriber 2
+
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="3" | ESXi Server A-8
+
| UCC Gateway 450 agents <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on UCC Gateway 450 agents VM Configuration| See notes]]
-
| UCM 1 Subscriber 7
+
 
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| 1  
 +
| 2 GB
 +
| 1x 80 GB
| 2  
| 2  
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| rowspan="3" | ESXi Server B-8
+
| bgcolor="#7cfc00" align="center" | Yes
-
| UCM 1 Subscriber 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 6
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM 2 Subscriber 7
+
| Administration Client <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Administration Client VM Configuration| See notes]]
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
-
| 6
+
| 1
-
| UCM 2 Subscriber 2  
+
| 2 GB
-
| 2
+
| 1x 40 GB
-
| 6
+
| 1
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM 2 Subscriber 7
+
| Administration Server - AW <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on Administration Server - AW VM Configuration| See notes]]
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
-
| 6
+
| 1
-
| UCM 3 Subscriber 2  
+
| 2 GB
-
| 2
+
| 1x 40 GB
-
| 6
+
| 1
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| rowspan="4" | ESXi Server A-9
+
| AW-HDS <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on AW-HDS VM Configuration| See notes]]
-
| style="background: rgb(255,224,200)" | Domain Controller
+
 
-
| style="background: rgb(255,224,200)" | 1
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | 2
+
| 4  
-
| rowspan="4" | ESXi Server B-9
+
| 4 GB
-
| style="background: rgb(255,224,200)" | Domain Controller
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)
-
| style="background: rgb(255,224,200)" | 1
+
| 1
-
| style="background: rgb(255,224,200)" | 1
+
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1  
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| UCM Publisher 1  
+
| AW-HDS-DDS <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on AW-HDS-DDS VM Configuration| See notes]]
-
| 2
+
 
-
| 6
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | CVP Op Srv
+
| 4
-
| style="background: rgb(255,224,200)" | 2
+
| 4 GB
-
| style="background: rgb(255,224,200)" | 2
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)
 +
| 1
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| style="background: rgb(255,224,200)" | CUP Server 1&nbsp;
+
| HDS-DDS <br> [[Notes on Version 8.0(2+) through 8.5(1) VM Configurations#Notes on HDS-DDS VM Configuration| See notes]]
-
| style="background: rgb(255,224,200)" | 2
+
 
-
| style="background: rgb(255,224,200)" | 4
+
| bgcolor="#ffc0cb" align="center" | No
-
| style="background: rgb(255,224,200)" | CUP Server 2&nbsp;
+
| 4  
-
| style="background: rgb(255,224,200)" | 2
+
| 4 GB
-
| style="background: rgb(255,224,200)" | 4
+
| 1x 80 GB (OS) <br>1x 500 GB (DB)
-
|-
+
-
| Administration Server - AW
+
| 1  
| 1  
-
| 2
+
| bgcolor="#ffc0cb" align="center" | No
-
| Administration Server - AW
+
| bgcolor="#ffc0cb" align="center" | No
-
| 1  
+
| bgcolor="#7cfc00" align="center" | Yes
-
| 2
+
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | All except:<br>C210 M1 TRC#1  
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
|}
 +
 
 +
<br>
 +
 
 +
= IOPS and Storage System Performance Requirements  =
 +
 
 +
Unified CCE follows UC storage system design requirements. For more information, refer to [http://docwiki.cisco.com/wiki/UC_Virtualization_Storage_System_Design_Requirements UC Virtualization Storage System Design Requirements].
 +
 
 +
For information about TRC versus specs-based support for storage systems, refer to [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware UC Virtualization Supported Hardware].
 +
 
 +
All Unified CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.
 +
 
 +
Storage Area Networks and Specs-based policy storage solutions must be able to handle the following Unified CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS). 
 +
 
 +
The data below is based on CCE 10.0(1) running on '''Windows Server 2008 R2 Enterprise'''.
 +
 
 +
{| class="wikitable FCK__ShowTableBorders"
|-
|-
-
| rowspan="2" | ESXi Server A-10
+
! rowspan="2" | Unified CCE Component
-
| UCM Publisher 2
+
! colspan="3" | IOPS
-
| 2
+
! colspan="3" | Disk Read KBytes / sec
-
| 6
+
! colspan="3" | Disk Write KBytes / sec
-
| rowspan="2" | ESXi Server B-10
+
! rowspan="2" | Operating Conditions
-
| style="background: rgb(255,224,200)" | CVP Rpt Srv 2
+
-
| style="background: rgb(255,224,200)" | 4
+
-
| style="background: rgb(255,224,200)" | 4
+
|-
|-
-
| style="background: rgb(255,224,200)" | CVP Rpt Srv 1
+
| '''Peak'''
-
| style="background: rgb(255,224,200)" | 4
+
| '''Avg.'''
-
| style="background: rgb(255,224,200)" | 4
+
| '''95th Percentile'''
-
| UCM Publisher 3
+
| '''Peak'''
-
| 2
+
| '''Avg.'''
-
| 6
+
| '''95th Percentile'''
 +
| '''Peak'''
 +
| '''Avg.'''
 +
| '''95th Percentile'''
 +
<br>
|-
|-
-
| rowspan="2" | ESXi Server A-11
+
| Router
-
| CVP Call+VXML Srv 1
+
| 9
-
| 4
+
-
| 4
+
-
| rowspan="2" | ESXi Server B-11
+
-
| CVP Call+VXML Srv 2
+
-
| 4
+
| 4
| 4
 +
| 6
 +
| 1
 +
| 0
 +
| 0
 +
| 134
 +
| 95
 +
| 111
 +
| rowspan="4" | 12,000 agent;100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
|-
|-
-
| CVP Call+VXML Srv 3
+
| Logger
-
| 4
+
| 2365
-
| 4
+
| 1582
-
| CVP Call+VXML Srv 4
+
| 2076
-
| 4
+
| 19603
-
| 4
+
| 10846
 +
| 16169
 +
| 56969
 +
| 31443
 +
| 47395
|-
|-
-
| rowspan="2" | ESXi Server A-12
+
| HDS
-
| CVP Call+VXML Srv 5
+
| 1622
-
| 4
+
| 806
-
| 4
+
| 1239
-
| rowspan="2" | ESXi Server B-12
+
| 81429
-
| CVP Call+VXML Srv 6
+
| 13386
-
| 4
+
| 35178
-
| 4
+
| 29406
 +
| 8101
 +
| 22747
|-
|-
-
| CVP Call+VXML Srv 7
+
| DDS
-
| 4
+
| 2440
-
| 4
+
| 1460
-
| CVP Call+VXML Srv 8
+
| 2052
-
| 4
+
| 19201
-
| 4
+
| 9281
 +
| 14654
 +
| 59932
 +
| 30624
 +
| 49995
|-
|-
-
| rowspan="2" | ESXi Server A-13
+
| HDS
-
| CVP Call+VXML Srv 9
+
| 1561
-
| 4
+
| 365
-
| 4
+
| 957
-
| rowspan="2" | ESXi Server B-13
+
| 61240
-
| CVP Call+VXML Srv 10
+
| 963
-
| 4
+
| 5374
-
| 4
+
| 12792
 +
| 1068
 +
| 5593
 +
| rowspan="2" |4,000 agents; 30 cps; ECC: 5 scalars @ 40 bytes each; 200 Reporting Users at max query load.
|-
|-
-
| CVP Call+VXML Srv 11
+
| Rogger
-
| 4
+
| 1400
-
| 4
+
| 64
-
| CVP Call+VXML Srv 12
+
| 116
-
| 4
+
| 14226
-
| 4
+
| 204
 +
| 203
 +
| 24469
 +
| 1339
 +
| 3918
 +
 
|-
|-
-
| rowspan="2" | ESXi Server A-14
+
| Agent PG
-
| style="background: rgb(255,224,200)" | CVP Media Server A
+
| 106
-
| style="background: rgb(255,224,200)" | 2
+
| 75
-
| style="background: rgb(255,224,200)" | 2
+
| 90
-
| rowspan="2" | ESXi Server B-14
+
| 256
-
| style="background: rgb(255,224,200)" | CVP Media Server B
+
| 9
-
| style="background: rgb(255,224,200)" | 2
+
| 54
-
| style="background: rgb(255,224,200)" | 2
+
| 5548
 +
| 3464
 +
| 4384
 +
| 2,000 agents, 15 cps
 +
|}
 +
<br>
 +
 
 +
The data below is based on CCE 8.5(3)+ and 9.0(1)+ running on '''Windows Server 2008 R2&nbsp;Enterprise'''. &nbsp;
 +
 
 +
{| class="wikitable FCK__ShowTableBorders"
|-
|-
-
| VRU PG A
+
| rowspan="2" | '''Unified CCE Component'''
-
| 2  
+
| colspan="3" | '''IOPS'''
-
| 2
+
| colspan="3" | '''Disk Read KBytes / sec'''
-
| VRU PG B
+
| colspan="3" | '''Disk Write KBytes / sec'''
-
| 2
+
| rowspan="2" | '''Operating Conditions'''
-
| 2
+
|-
|-
-
| rowspan="2" | ESXi Server A-15
+
| '''Peak'''
-
| CUIC 1&nbsp;
+
| '''Avg.'''
-
| 4
+
| '''95th Percentile'''
-
| 6
+
| '''Peak'''
-
| rowspan="2" | ESXi Server B-15
+
| '''Avg.'''
-
| CUIC 2&nbsp;
+
| '''95th Percentile'''
-
| 4
+
| '''Peak'''
-
| 6
+
| '''Avg.'''
 +
| '''95th Percentile'''
|-
|-
-
| CUIC 3&nbsp;
+
| Router
-
| 4
+
| 27
-
| 6
+
| 14
-
| CUIC 4
+
| 19
-
| 4
+
| 619
-
| 6
+
| 11
 +
| 12
 +
| 436
 +
| 246
 +
| 313
 +
| rowspan="3" | 12,000 agent;100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load
|-
|-
-
| rowspan="2" | ESXi Server A-16
+
| Logger
-
| CUIC 5
+
| 3662
-
| 4
+
| 917
-
| 6
+
| 1793
-
| rowspan="2" | ESXi Server B-16
+
| 12821
-
| CUIC 6
+
| 735
-
| 4
+
| 11571
-
| 6
+
| 38043
 +
| 2777
 +
| 11832
|-
|-
-
| CUIC 7
+
| HDS
-
| 4
+
| 1017
-
| 6
+
| 321
-
| CUIC 8
+
| 693
-
| 4
+
| 2748
-
| 6
+
| 250
 +
| 2368
 +
| 19351
 +
| 1441
 +
| 3879
|-
|-
-
| ESXi Server A-17
+
| Router
-
| style="background: rgb(255,224,200)" | CCMP DB
+
| 118
-
| style="background: rgb(255,224,200)" | 8
+
| 11
-
| style="background: rgb(255,224,200)" | 8
+
| 13
-
| ESXi Server B-17
+
| 1681
-
| style="background: rgb(255,224,200)" | CCMP Web/App Svr&nbsp;
+
| 14
-
| style="background: rgb(255,224,200)" | 4
+
| 5
-
| style="background: rgb(255,224,200)" | 4
+
| 971
 +
| 66
 +
| 172
 +
| rowspan="3" | 8,000 agents;60 CPS; ECC:5 scalars @ 40 bytes each; 200 Reporting users at max query load
|-
|-
-
! colspan="8" | '''Legend'''
+
| Logger
 +
| 1614
 +
| 502
 +
| 1065
 +
| 6137
 +
| 341
 +
| 4993
 +
| 30379
 +
| 558
 +
| 5911
|-
|-
-
| Not shaded
+
| HDS
-
| colspan="7" | Required
+
| 1395
-
|- style="background: rgb(255,224,200)"
+
| 165
-
| Shaded
+
| 541
-
| colspan="7" | Optional
+
| 1995
 +
| 186
 +
| 1776
 +
| 12525
 +
| 1299
 +
| 2965
 +
|-
 +
| Rogger
 +
| 1598
 +
| 250
 +
| 292
 +
| 2227
 +
| 1837
 +
| 1984
 +
| 13243
 +
| 867
 +
| 2308
 +
| 4,000 agents; 30 cps; ECC: 5 scalars @ 40 bytes each
|}
|}
-
&nbsp;
+
<br>
-
&nbsp;
+
The data below is based on CCE 8.0(2) running on '''Windows Server 2003 R2'''.
-
= Hybrid Deployment Options  =
+
{| class="wikitable FCK__ShowTableBorders"
 +
|-
 +
! rowspan="2" | '''Unified CCE Component'''
 +
! colspan="3" | '''IOPS'''
 +
! colspan="3" | '''Disk Read KBytes / sec'''
 +
! colspan="3" | '''Disk Write KBytes / sec'''
 +
! rowspan="2" | '''Operating Conditions'''
 +
|-
 +
| '''Peak'''
 +
| '''Avg.'''
 +
| '''95th Percentile'''
 +
| '''Peak'''
 +
| '''Avg.'''
 +
| '''95th Percentile'''
 +
| '''Peak'''
 +
| '''Avg.'''
 +
| '''95th Percentile'''
 +
<br>
-
Some Unified Contact Center deployments are supported in a "hybrid" fashion whereby certain components must be deployed on (bare-metal) Media Convergence Servers (MCS) or generic servers, and other components are deployed in virtual machine guests on Unified Computing System (UCS) or MCS servers. The following sub-sections provide further details on these hybrid deployment options.
+
|-
 +
| Router
 +
| 20
 +
| 8
 +
| 10
 +
| 520
 +
| 30
 +
| 180
 +
| 400
 +
| 60
 +
| 150
 +
| rowspan="3" | 8,000 agents; 60 cps; ECC: 5 scalars @ 35 bytes each; No reporting.
 +
|-
 +
| Logger
 +
| 1,000
 +
| 600
 +
| 700
 +
| 4,000
 +
| 600
 +
| 2,500
 +
| 12,000
 +
| 3,000
 +
| 7,000
 +
|-
 +
| HDS
 +
| 1,600
 +
| 1,000
 +
| 1,100
 +
| 600
 +
| 70
 +
| 400
 +
| 6,000
 +
| 2,000
 +
| 3,800
 +
|-
 +
| Agent PG
 +
| 125
 +
| 40
 +
| 70
 +
| 300
 +
| 5
 +
| 20
 +
| 2,000
 +
| 1,200
 +
| 1,500
 +
| 2,000 agents, 15 cps
 +
<br>
-
== Cisco Unified Contact Center Hosted  ==
+
|-
 +
| HDS
 +
| 3,900
 +
| 2,500
 +
| 3,800
 +
| 75,000
 +
| 30,000
 +
| 50,000
 +
| 9,500
 +
| 2,200
 +
| 5,800
 +
| 8,000 agents; 60 cps; 200 reporting users at max query load; ECC: 5 scalars @ 35 bytes each.
 +
|-
 +
| ROGGER
 +
| 610
 +
| 360
 +
| 425
 +
| 2,700
 +
| 400
 +
| 1,600
 +
| 7,500
 +
| 2,150
 +
| 4,300
 +
| 4,000 agents; 30 cps; ECC: 5 scalars @ 35 bytes each
 +
|}
-
*NAM Rogger is deployed on a (bare-metal) quad CPU server as specified in the appropriate [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted].
+
<br>
-
*Each customer instance central controller (CICM) connecting to the NAM may be deployed in its own virtual machine as a Rogger or separate Router/Logger pair on UCS hardware. Multiple CICM instances are not supported collocated in one VM. Existing published rules and capacities apply to CICM Rogger and Router/Logger VMs. (Note: CICMs are not supported on bare-metal UCS.)
+
-
*As in Enterprise deployments, each Agent PG is deployed in its own virtual machine. Multi-instance Agent PGs are not supported in a single VM. Existing published rules and capacities apply to PGs in Hosted deployments.
+
-
== Parent/Child Deployments  ==
+
= Unified CCE Network Configuration in a Virtualized Environment =
-
*The parent ICM is deployed on (bare-metal) servers as specified in the appropriate [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted].
+
For network configuration requirements and reference designs for Cisco Unified Contact Center Enterprise deployed on VMware vSphere, see [http://docwiki.cisco.com/wiki/UCS_Network_Configuration_for_UCCE Unified CCE Network Configuration in a Virtualized Environment.]
-
*The Unified Contact Center Enterprise (or Express) child may be deployed virtualized according to existing published VM requirements.
+
-
*The Unified Contact Center Enterprise Gateway PG and System PG are each deployed in its own virtual machine; agent capacity (and resources allocated to the VM) are the same as the Unified CCE Agent PG @ 2,000 agent capacity. Use the same virtual machine OVA template to create the CCE Gateway or System PG VM.
+
-
= Cisco Unified CCE-Specific Information for OVA Templates  =
+
'''QoS must be enabled''' for Unified CCE Private network communications Web Setup for the Router and PG Setup. For additional details, refer to the appropriate section in the [http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/tsd-products-support-install-and-upgrade.html Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.]
-
See the following websites for more information:<br>
+
VMware vSphere ESXi NIC Teaming is required for Unified CCE Visible and Private network communications, please see Unified CCE Network Configuration in a Virtualized Environment as linked above.
-
*[http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates)#Unified_Contact_Center_Enterprise Unified Communications Virtualization Downloads (including OVA/OVF Templates)]
+
Microsoft Windows Server software based IPSec is not supported.  
-
*[http://www.cisco.com/cisco/software/release.html?mdfid=268439622&release=1.1&relind=AVAILABLE&flowid=5210&softwareid=283914286&rellifecycle=&reltype=latest Unified CCE OVA Templates]
+
<br>
<br>
-
== Creating Virtual Machines by Deploying the OVA Templates ==
+
= Unified CCE Co-residency Support Policy =
-
In the vSphere client, perform the following steps to deploy the Virtual machines.  
+
Unified CCE Co-residency policy is stated as Limited, though it may actually align to one of the other policies. This is due to IO limitations for Direct Attached Storage (DAS) arrays used with Unified CCE database applications.  
-
#Highlight the host or cluster to which you wish the VM to be deployed.
+
'''Note:''' For any single DAS array, you cannot have two or more of the following on any single array: Logger, Rogger, Progger, HDS, or CVP Reporting Server.  
-
#Select '''File''' &gt; '''Deploy OVF Template'''.
+
<br>
-
#Click the '''Deploy from File''' radio button and specify the name and location of the file you downloaded in the previous section '''OR '''click the '''Deploy from URL''' radio button and specify the complete URL in the field, then click '''Next'''.
+
-
#Verify the details of the template, and click '''Next'''.
+
-
#Give the VM you are about to create a name, and choose an inventory location on your host, then click '''Next'''.
+
-
#Choose the datastore on which you would like the VM to reside - be sure there is sufficient free space to accommodate the new VM, then click '''Next'''.  
+
-
#Choose a virtual network for the VM, then click '''Next'''.
+
-
#Verify the deployment settings, then click '''Finish'''.
+
-
== Notes  ==
+
Unified CCE otherwise adheres to the following Co-residency policies by version:
-
:*VM CPU affinity is not supported. You may not set CPU affinity for Unified CCE application VMs on vSphere.
+
{| width="300" border="1" cellpadding="1" cellspacing="0"
-
:*VM Resource Reservation - VM resource reservation is '''not supported '''for Unified CCE application VMs on vSphere '''prior to release 9.0'''. The VM computing resources should have a default reservation setting, which is no resource reservations.
+
|-
-
:*''Starting with Unified CCE 9.0(1) and later, VM resource reservation is supported and the computing resources have a default setting when&nbsp;deployed from the OVA&nbsp;for&nbsp;CCE 9.0''.&nbsp;
+
! scope="col" | Version
-
:*You must not change the computing resource configuration of your VM at any time.
+
! scope="col" | Co-residency Policy
-
:*You must never go below the minimum VM computing resource requirements as defined in the OVA templates.
+
|-
-
:*ESXi Server hyperthreading is enabled by default.
+
| 10.0(x)
-
:*VM vDisks must be deployed as either Thick Eager-Zeroed or Thick Lazy-Zeroed. Thin provisioning of Unified CCE VM vDisks is '''not''' supported. Per VMware best practices, Cisco recommends using Eager-Zeroed for best performance of application VMs on initial writes. For more information, refer to [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware UC Virtualization Supported Hardware.]
+
| Full
 +
|-
 +
| 8.0(2+) - 9.0(x)
 +
| UC on UC only
 +
|}
-
<br>
 
-
== Preparing for Windows Installation  ==
 
-
In the vSphere client, perform the following steps to prepare for operating system installation.
+
<br>
-
#Right click on the virtual machine you want to edit and select '''Edit Settings'''. A Virtual Machine Properties dialog appears.
+
= Hybrid Unified CCE Deployment Options  =
-
#On the Hardware tab, select '''CD/DVD Drive 1'''. Under Device Type, select '''Datastore ISO File''' and enter the location of the operating system ISO.
+
-
#Click '''OK''' to save setting changes.
+
-
#Power up your VM and continue with operating system installation.
+
-
<br>
+
Unified CCE 10.0(x) and later supports only virtualized deployment on VMware vSphere ESXi. This is inclusive of Unified ICME, CCH, and ICMH.
-
= Remote Control of the Virtual Machines  =
+
Unified CCE releases prior to 10.0(x) support Hybrid deployment where some components could be deployed bare metal (OS on Server) on MCS servers alongside virtualized Unified CCE applications. Hybrid deployment does not allow A/B application processes to be disparate hardware server type or virtualized/bare metal deployed.
-
For administrative tasks, you can use either Windows Remote Desktop or the VMware Infrastructure Client for remote control. The contact center supervisor can access the ClientAW VM using Windows Remote Desktop.
+
The following unified CCE applications do not support hybrid A/B:
-
= Installing VMware Tools  =
+
*Router
 +
*Logger
 +
*Rogger
 +
*Peripheral Gateway (all types)&nbsp;
-
The VMware Tools must be installed on each of the VMs and all of the VMware Tools default settings should be used. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with Windows operating system.  
+
Hybrid deployment does, however, allow Router A/B to be bare metal on MCS with Logger A/B virtualized.&nbsp;
-
= Installing Unified CCE Components on Virtual Machines  =
+
Some examples of common hybrid deployments are as follows:&nbsp;
-
Install the Unified CCE components after you create and configure the virtual machine. Installation of the Unified CCE components on a virtual machine is the same as the installation of the components on physical hardware.  
+
*Parent Unified ICME as bare metal on MCS with Child Unified CCE virtualized.&nbsp;
 +
*Unified ICMH NAM as bare metal on MCS with Unified ICMH CICM virtualized (single instance).&nbsp;
 +
*Unified CCE virtualized with ICM to ICM Gateway to Unified CCE bare metal on MCS.&nbsp;
-
Refer to the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html Unified CCE documentation] for the steps to install Unified CCE components. You can install the supported Virus Scan software, the Cisco Security Agent(CSA), or any other software in the same way as on physical hardware.
+
<br>
-
= Migrating Unified CCE Components to Virtual Machines =
+
= Unified CCE Hardware Requirements for Duplex Synchronized Applications =
-
Migrate the Unified CCE components from physical hardware or another virtual machine after you create and configure the virtual machine. Migration of these Unified CCE software components to a VM is the same as the migration of the components to new physical hardware and follows existing policies. It requires a Tech Refresh as described in the [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_installation_guides_list.html Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise &amp; Hosted].  
+
Unified CCE allows for application VMs to be deployed on different supported servers, whether Cisco UCS or 3rd Party Specs-based within the same or multiple data center sites, excepting duplex and synchronized operation applications, which have a more restrictive requirement.  
-
= Configuring the ESXi Data Store Block Size for Administration and Data Server  =
+
The following Unified CCE applications are hardware-constrained for side A and B pairings:
 +
* Router
 +
* Logger
 +
* Rogger
 +
* Peripheral Gateway (PG, all types)
-
This section is applicable to storing Virtual Machines on C-210 local storage. The C-210 Server comes with a default local storage configured with two sets of RAID groups. Disk 1-2 is RAID 1, while the remaining disks (3-10) are RAID 5.
+
These require that the A and B application instances be installed to separate host servers have exact matching:
 +
* Processor make, model and speed
 +
* Memory type and speed
 +
* Mainboard chipset controller
-
The creation of the virtual machine for the Unified CCE Administration and Data Server requires a large virtual disk size. You must follow the steps described below to configure the ESXi data store block size to 2MB for it to handle the Unified CCE Administration and Data Server virtual disk size requirement before you deploy the OVAs for the following Unified CCE components:
+
<br>
-
:*AW-HDS
+
= Installing VMware Tools  =
-
:*AW-HDS-DDS
+
-
:*HDS-DDS
+
-
<br>Steps to configure the ESXi data store block size to 2MB:
+
You must install the VMware Tools on each of the VMs, and you must use all of the VMware Tools default settings. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.
-
#After you install ESXi on the first disk array group (RAID 1 with disk 1 and disk 2), boot ESXi and use VMware vSphere Client to connect to the ESXi host.
+
<br>
-
#On the Configuration tab for the host, select Storage in the box labeled Hardware. Select the second disk array group with RAID-5 configuration, and you will see in the formatting of “Datastore Details” that the block size is by default 1MB.
+
-
#Right-click on this data store and delete it. We will add the data store back in the following steps.
+
-
#Click on the “Add Storage…” and select the Disk/LUN.
+
-
#The data store that was just deleted will now be available to add, select it.
+
-
#In the configuration for this data store you will now be able to select the block size, select 2MB, and finish the adding of the storage to the ESXi host. This storage is now available for deployment of the virtual machines that requires large disk size, such as the Administration and Data Servers.
+
= Timekeeping Best Practices for Windows  =
= Timekeeping Best Practices for Windows  =
-
You should follow the best practices outlined in the VMware Knowledge Base article [http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1318 VMware KB: Timekeeping best practices for Windows].  
+
Follow the instructions provided in the VMware Knowledge Base article [http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1318 VMware KB: Timekeeping best practices for Windows].  
-
*ESXi hosts and domain controllers should synchronize the time from the same NTP source.  
+
*ESXi hosts and domain controllers must synchronize the time from the same NTP source.  
*When Unified CCE virtual machines join the domain, they synchronize the time with the domain controller automatically using w32time.  
*When Unified CCE virtual machines join the domain, they synchronize the time with the domain controller automatically using w32time.  
-
*Be sure that '''Time synchronization between the virtual machine and the host operating system''' in the VMware Tools tool box GUI of the Windows Server 2003 guest operating system remains deselected; this checkbox is deselected by default.
+
*Be sure that '''Time synchronization between the virtual machine and the host operating system''' in the VMware Tools tool box GUI of the Windows Server 2008 R2 guest operating system remains deselected; this check box is deselected by default.
 +
 
 +
<br>
= System Performance Monitoring Using ESXi Counters  =
= System Performance Monitoring Using ESXi Counters  =
-
:*Make sure that you&nbsp;follow VMware's ESXi best practices and SAN vendor's best practices for optimal system performance.&nbsp;  
+
:*Make sure that you&nbsp;follow VMware's ESXi requirements and the SAN vendor's instructions for optimal system performance.&nbsp;  
:*VMware provides a set of system monitoring tools for the ESXi platform and the VMs. These tools are accessible through the VMware Infrastructure Client or through VirtualCenter.  
:*VMware provides a set of system monitoring tools for the ESXi platform and the VMs. These tools are accessible through the VMware Infrastructure Client or through VirtualCenter.  
:*You can use Windows Performance Monitor to monitor the performance of the VMs. Be aware that the CPU counters may not reflect the physical CPU usage since the Windows Operating System has no direct access to the physical CPU.  
:*You can use Windows Performance Monitor to monitor the performance of the VMs. Be aware that the CPU counters may not reflect the physical CPU usage since the Windows Operating System has no direct access to the physical CPU.  
Line 1,602: Line 1,863:
<br>
<br>
-
You can use the following ESXi counters as performance indicators.  
+
Use the following ESXi counters as performance indicators.  
{| class="wikitable FCK__ShowTableBorders"
{| class="wikitable FCK__ShowTableBorders"
Line 1,652: Line 1,913:
| mSec  
| mSec  
| The time a virtual machine or other process waits in the queue in a ready-to-run state before it can be scheduled on a CPU.  
| The time a virtual machine or other process waits in the queue in a ready-to-run state before it can be scheduled on a CPU.  
-
| Less than 150 mSec. If it is greater than 150 mSec doing system failure, you should investigate and understand why the machine is so busy.
+
| The raw counter value cannot be used by itself but rather should be converted to a percentage (i.e., the percentage of time spent waiting for a CPU to become ready) using the following formula (assume sample interval is 20 seconds and the CPU Ready counter value is 400ms):<br><br>Divisor = (Sample Interval (in milliseconds) / 100)<br>''Example:'' (20s * 1000ms) / 100 = 20,000 / 100 =200 <br><br>Single vCPU: Percentage = Value / Divisor <br>''Example:'' 400 / 200 = 2.0% <br><br>Entire VM: Percentage = Value / Divisor * (#vCPU allocated to VM)) <br>''Example:'' 400 / (200 * 4) = 0.5%<br><br>The threshold for a single vCPU is 10%. <br><br>The threshold for a VM is 2.5%.
|-
|-
| Memory  
| Memory  
Line 1,675: Line 1,936:
| Memory Active&nbsp;(Average)  
| Memory Active&nbsp;(Average)  
| KB  
| KB  
-
| Memory that is actively used or being referenced by the guest OS and its applications. When it exceeds the amound of memory on the host, the server starts swap.  
+
| Memory that is actively used or being referenced by the guest OS and its applications. When it exceeds the amount of memory on the host, the server starts a memory swap.  
| Less than 80% of the Granted memory
| Less than 80% of the Granted memory
|-
|-
Line 1,687: Line 1,948:
| Memory Balloon (Average)  
| Memory Balloon (Average)  
| KB  
| KB  
-
| ESXi use balloon driver to recover memory from less memory-intensive VMs so it can be used by those with larger active sets of memory.  
+
| ESXi uses balloon driver to recover memory from less memory-intensive VMs so it can be used by those with larger active sets of memory.  
-
| Since we do not over commit the memory, this should be 0 or very low. Note: ESXi performs memory ballooning before memory swap.
+
| Since the memory is not overcommitted, this should be 0 or very low. Note: ESXi performs memory ballooning before memory swap.
|-
|-
| Memory  
| Memory  
Line 1,700: Line 1,961:
| KB  
| KB  
| ESXi Server swap usage. Use the disk for RAM swap  
| ESXi Server swap usage. Use the disk for RAM swap  
-
| Since we do&nbsp;not over commit the memory,&nbsp;this should be 0 or very low
+
| Since the memory is not overcommitted,&nbsp;this should be 0 or very low.
|-
|-
| Disk  
| Disk  
Line 1,712: Line 1,973:
| KBps  
| KBps  
| Disk Usage = Disk Read rate + Disk Write rate  
| Disk Usage = Disk Read rate + Disk Write rate  
-
| Ensure that your SAN is configured to handle&nbsp;this amount of disk I/O.
+
| Ensure that the SAN is configured to handle&nbsp;this amount of disk I/O.
|-
|-
| Disk  
| Disk  
Line 1,724: Line 1,985:
| KBps  
| KBps  
| Rate of reading data from the disk  
| Rate of reading data from the disk  
-
| Ensure that your SAN is configured to handle this amount of disk I/O
+
| Ensure that the SAN is configured to handle this amount of disk I/O.
|-
|-
| Disk  
| Disk  
Line 1,736: Line 1,997:
| KBps  
| KBps  
| Rate of writing data to the disk  
| Rate of writing data to the disk  
-
| Ensure that your SAN is configured to handle&nbsp;this amount of disk I/O
+
| Ensure that the SAN is configured to handle&nbsp;this amount of disk I/O.
|-
|-
| Disk  
| Disk  
Line 1,748: Line 2,009:
| Number  
| Number  
| Number of disk commands issued on this disk in the period.  
| Number of disk commands issued on this disk in the period.  
-
| Ensure that your SAN is configured to handle&nbsp;this amount of disk I/O
+
| Ensure that the SAN is configured to handle&nbsp;this amount of disk I/O.
|-
|-
| Disk  
| Disk  
Line 1,760: Line 2,021:
| Number  
| Number  
| Number of disk commands&nbsp;aborted on this disk in the period. Disk command aborts when the disk array is taking too long to respond to the command. (Command timeout)  
| Number of disk commands&nbsp;aborted on this disk in the period. Disk command aborts when the disk array is taking too long to respond to the command. (Command timeout)  
-
'''This counter should be zero. A non-zero value indicates storage performance issue.'''
+
'''This counter should be zero. A non-zero value indicates a storage performance issue.'''
|-
|-
Line 1,772: Line 2,033:
| Disk Command Latency  
| Disk Command Latency  
| mSec  
| mSec  
-
| The average amount of time taken for a command from the perspective of a Gust OS. Disk Command Latency = Kernel Command Latency + Physical Device Command Latency.  
+
| The average amount of time taken for a command from the perspective of a Guest OS. Disk Command Latency = Kernel Command Latency + Physical Device Command Latency.  
-
| '''15ms latencies or greater indicates a possible over-utilized, misbehaving, or mis-configured disk array.'''
+
| A latency of 24ms or greater is indicative of a possibly overutilized, misbehaving, or misconfigured disk array.
|-
|-
| Disk  
| Disk  
Line 1,784: Line 2,045:
| Kernel Disk Command Latency  
| Kernel Disk Command Latency  
| mSec  
| mSec  
-
| The average time spent in ESXi Server VMKernel per command  
+
| The average time spent in ESXi Server VMKernel per command.
-
| '''Kernel Command Latency should be very small in comparison to the Physical Device Command Latency, and it should be close to zero.&nbsp; Kernel Command Latency can be high, or even higher than the Physical Device Command Latency if there is a lot of queuing in the ESXi kernel.'''
+
| '''Kernel Command Latency must be very small in comparison to the Physical Device Command Latency, and it must be close to zero.&nbsp; Kernel Command Latency can be high, or even higher than the Physical Device Command Latency if there is a lot of queuing in the ESXi kernel.'''
|-
|-
| Network  
| Network  
Line 1,797: Line 2,058:
| KBps  
| KBps  
| Network Usage = Data receive rate + Data transmit rate  
| Network Usage = Data receive rate + Data transmit rate  
-
| Less than 30% of the available network bandwidth. For example, it should be less than 300Mps for 1G network.
+
| Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.
|-
|-
| Network  
| Network  
Line 1,808: Line 2,069:
| Network Data Receive Rate  
| Network Data Receive Rate  
| KBps  
| KBps  
-
| Less than 30% of the available network bandwidth. For example, it should be less than 300Mps for 1G network.
+
| Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.
|-
|-
| Network  
| Network  
Line 1,820: Line 2,081:
| KBps  
| KBps  
| The average rate at which data is transmitted on this Ethernet port  
| The average rate at which data is transmitted on this Ethernet port  
-
| Less than 30% of the available network bandwidth. &nbsp;For example, it should be less than 300Mps for 1G network.
+
| Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.
|}
|}
 +
 +
<br>
= System Performance Monitoring Using Windows Perfmon Counters  =
= System Performance Monitoring Using Windows Perfmon Counters  =
-
You must comply with the best practices described in the [http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Cisco Unified Contact Center Enterprise Solution Reference Network Design(SRND)] section System Performance Monitoring, and in Chapter 8 Performance Counters in the&nbsp; CCE 8.x [http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/configuration/guide/icm80srvg.pdf Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise]&nbsp;or CCE&nbsp;9.x [http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/configuration/guide/ICM-CC_Serviceability_Best_Practices_Guide_for_Release_9.0.pdf Serviceability Best Practices Guide for Cisco Unified ICM/Unified CCE &amp; Unified CCH Release 9.0].
+
You must comply with the requirements described in the System Performance Monitoring section of the [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Unified Contact Center Enterprise Design Guide] and in the Performance Counters section in the Release 10.0(1) [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_installation_and_configuration_guides_list.html Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise.]
 +
 
 +
<br>
 +
 
 +
= Information for Partners About Unified CCE on UCS Deployment Certification and Ordering  =
 +
 
 +
'''It is important that partners who are planning to sell UCS products on Unified Contact Center Enterprise read the following Doc Wiki page:''' [http://docwiki.cisco.com/wiki/UCCE_on_UCS_Deployment_Certification_Requirements_and_Ordering_Information UCCE on UCS Deployment Certification Requirements and Ordering Information.]
 +
 
 +
This page contains essential information for partners about the following:
 +
 
 +
:*Partner Certification Requirements
 +
:*UCS Server Ordering Information
 +
:*Important Notes on Cisco UCS Service and Support
 +
 
<br>
<br>

Revision as of 19:58, 2 April 2014



Contents

Version 10.0(x)


Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Router
See notes
No 4 8 GB 1x 80 GB 2 No No Yes Yes Yes Yes Yes No No Yes Yes No
Logger
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Rogger
See notes
No 4 6 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Progger
See notes
No 4 6 GB 1x 150 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large Agent PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large CAD Agent PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large CAD Agent PG w/ SQL
See notes
No 4 6 GB 1x 80 GB (OS)
1x 80 GB (DB)
2 No Yes Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Small Agent PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small CAD Agent PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small CAD Agent PG w/ SQL
See notes
No 2 6 GB 1x 80 GB (OS)
1x 80 GB (DB)
2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large MR PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small MR PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large VRU PG
See notes
No 2 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small VRU PG
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Avaya ACD PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large TDM ACD PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small TDM ACD PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large UCC Gateway PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small UCC Gateway PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Client
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Server - AW
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
AW-HDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
AW-HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Sigtran Gateway
See notes
No 2 4 GB 1x 100 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Remote Silent Monitor
See notes
No 2 4 GB 1x 100 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No


Version 8.5(2+) through 9.0(x)


Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Router
See notes
No 4 8 GB 1x 80 GB 2 No No Yes Yes Yes Yes Yes No No Yes Yes No
Logger
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Rogger
See notes
No 4 6 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Agent PG w/ CTI OS - 2,000 agents
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Agent PG w/ CTI OS - 450 agents
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Agent PG w/ CAD - 1,000 agents
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Agent PG w/ CAD - 297 agents
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
MR PG - 2,000 agents - 10 PIMs
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
MR PG - 1,000 agents - 5 PIMs
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
VRU PG - 9,600 ports - 10 PIMs
See notes
No 2 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
VRU PG - 1,200 ports - 4 PIMs
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Avaya (Definity) ACD PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
TDM ACD PG - 2,000 agents
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
TDM ACD PG - 250 agents
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
UCC Gateway PG - 2,000 agents
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
UCC Gateway PG - 450 agents
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Client
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Server - AW
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
AW-HDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
AW-HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No


Version 8.0(2+) through 8.5(1)


Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Router 8000 agents
See notes
No 2 4 GB 1x 80 GB 2 No No Yes Yes Yes Yes Yes No No Yes Yes No
Logger 8000 agents
See notes
No 4 4 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Rogger 4000 agents
See notes
No 4 4 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Agent PG - CTIOS 2000 agents
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Agent PG - CTIOS 450 agents
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Agent PG - CAD 1000 agents
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Agent PG - CAD 297 agents
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
MR PG 2000 agents 10 pims
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
MR PG 1000 agents 5 pims
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
VRU PG 9600 ports 10 pims
See notes
No 2 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
VRU PG 1200 ports 4 pims
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Avaya ACD PG
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
TDM ACD PG 2000 agents
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
TDM ACD PG 250 agents
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
UCC Gateway 2000 agents
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
UCC Gateway 450 agents
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Client
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Server - AW
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
AW-HDS
See notes
No 4 4 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
AW-HDS-DDS
See notes
No 4 4 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
HDS-DDS
See notes
No 4 4 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No


IOPS and Storage System Performance Requirements

Unified CCE follows UC storage system design requirements. For more information, refer to UC Virtualization Storage System Design Requirements.

For information about TRC versus specs-based support for storage systems, refer to UC Virtualization Supported Hardware.

All Unified CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.

Storage Area Networks and Specs-based policy storage solutions must be able to handle the following Unified CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).

The data below is based on CCE 10.0(1) running on Windows Server 2008 R2 Enterprise.

Unified CCE Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile


Router 9 4 6 1 0 0 134 95 111 12,000 agent;100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger 2365 1582 2076 19603 10846 16169 56969 31443 47395
HDS 1622 806 1239 81429 13386 35178 29406 8101 22747
DDS 2440 1460 2052 19201 9281 14654 59932 30624 49995
HDS 1561 365 957 61240 963 5374 12792 1068 5593 4,000 agents; 30 cps; ECC: 5 scalars @ 40 bytes each; 200 Reporting Users at max query load.
Rogger 1400 64 116 14226 204 203 24469 1339 3918
Agent PG 106 75 90 256 9 54 5548 3464 4384 2,000 agents, 15 cps


The data below is based on CCE 8.5(3)+ and 9.0(1)+ running on Windows Server 2008 R2 Enterprise.  

Unified CCE Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Router 27 14 19 619 11 12 436 246 313 12,000 agent;100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load
Logger 3662 917 1793 12821 735 11571 38043 2777 11832
HDS 1017 321 693 2748 250 2368 19351 1441 3879
Router 118 11 13 1681 14 5 971 66 172 8,000 agents;60 CPS; ECC:5 scalars @ 40 bytes each; 200 Reporting users at max query load
Logger 1614 502 1065 6137 341 4993 30379 558 5911
HDS 1395 165 541 1995 186 1776 12525 1299 2965
Rogger 1598 250 292 2227 1837 1984 13243 867 2308 4,000 agents; 30 cps; ECC: 5 scalars @ 40 bytes each


The data below is based on CCE 8.0(2) running on Windows Server 2003 R2.

Unified CCE Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile


Router 20 8 10 520 30 180 400 60 150 8,000 agents; 60 cps; ECC: 5 scalars @ 35 bytes each; No reporting.
Logger 1,000 600 700 4,000 600 2,500 12,000 3,000 7,000
HDS 1,600 1,000 1,100 600 70 400 6,000 2,000 3,800
Agent PG 125 40 70 300 5 20 2,000 1,200 1,500 2,000 agents, 15 cps


HDS 3,900 2,500 3,800 75,000 30,000 50,000 9,500 2,200 5,800 8,000 agents; 60 cps; 200 reporting users at max query load; ECC: 5 scalars @ 35 bytes each.
ROGGER 610 360 425 2,700 400 1,600 7,500 2,150 4,300 4,000 agents; 30 cps; ECC: 5 scalars @ 35 bytes each


Unified CCE Network Configuration in a Virtualized Environment

For network configuration requirements and reference designs for Cisco Unified Contact Center Enterprise deployed on VMware vSphere, see Unified CCE Network Configuration in a Virtualized Environment.

QoS must be enabled for Unified CCE Private network communications Web Setup for the Router and PG Setup. For additional details, refer to the appropriate section in the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

VMware vSphere ESXi NIC Teaming is required for Unified CCE Visible and Private network communications, please see Unified CCE Network Configuration in a Virtualized Environment as linked above.

Microsoft Windows Server software based IPSec is not supported.


Unified CCE Co-residency Support Policy

Unified CCE Co-residency policy is stated as Limited, though it may actually align to one of the other policies. This is due to IO limitations for Direct Attached Storage (DAS) arrays used with Unified CCE database applications.

Note: For any single DAS array, you cannot have two or more of the following on any single array: Logger, Rogger, Progger, HDS, or CVP Reporting Server.

Unified CCE otherwise adheres to the following Co-residency policies by version:

Version Co-residency Policy
10.0(x) Full
8.0(2+) - 9.0(x) UC on UC only



Hybrid Unified CCE Deployment Options

Unified CCE 10.0(x) and later supports only virtualized deployment on VMware vSphere ESXi. This is inclusive of Unified ICME, CCH, and ICMH.

Unified CCE releases prior to 10.0(x) support Hybrid deployment where some components could be deployed bare metal (OS on Server) on MCS servers alongside virtualized Unified CCE applications. Hybrid deployment does not allow A/B application processes to be disparate hardware server type or virtualized/bare metal deployed.

The following unified CCE applications do not support hybrid A/B:

  • Router
  • Logger
  • Rogger
  • Peripheral Gateway (all types) 

Hybrid deployment does, however, allow Router A/B to be bare metal on MCS with Logger A/B virtualized. 

Some examples of common hybrid deployments are as follows: 

  • Parent Unified ICME as bare metal on MCS with Child Unified CCE virtualized. 
  • Unified ICMH NAM as bare metal on MCS with Unified ICMH CICM virtualized (single instance). 
  • Unified CCE virtualized with ICM to ICM Gateway to Unified CCE bare metal on MCS. 


Unified CCE Hardware Requirements for Duplex Synchronized Applications

Unified CCE allows for application VMs to be deployed on different supported servers, whether Cisco UCS or 3rd Party Specs-based within the same or multiple data center sites, excepting duplex and synchronized operation applications, which have a more restrictive requirement.

The following Unified CCE applications are hardware-constrained for side A and B pairings:

  • Router
  • Logger
  • Rogger
  • Peripheral Gateway (PG, all types)

These require that the A and B application instances be installed to separate host servers have exact matching:

  • Processor make, model and speed
  • Memory type and speed
  • Mainboard chipset controller


Installing VMware Tools

You must install the VMware Tools on each of the VMs, and you must use all of the VMware Tools default settings. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.


Timekeeping Best Practices for Windows

Follow the instructions provided in the VMware Knowledge Base article VMware KB: Timekeeping best practices for Windows.

  • ESXi hosts and domain controllers must synchronize the time from the same NTP source.
  • When Unified CCE virtual machines join the domain, they synchronize the time with the domain controller automatically using w32time.
  • Be sure that Time synchronization between the virtual machine and the host operating system in the VMware Tools tool box GUI of the Windows Server 2008 R2 guest operating system remains deselected; this check box is deselected by default.


System Performance Monitoring Using ESXi Counters

  • Make sure that you follow VMware's ESXi requirements and the SAN vendor's instructions for optimal system performance. 
  • VMware provides a set of system monitoring tools for the ESXi platform and the VMs. These tools are accessible through the VMware Infrastructure Client or through VirtualCenter.
  • You can use Windows Performance Monitor to monitor the performance of the VMs. Be aware that the CPU counters may not reflect the physical CPU usage since the Windows Operating System has no direct access to the physical CPU.
  • You can use Unified CCE Serviceability Tools and Unified CCE reports to monitor the operation and performance of the Unified CCE system.
  • The ESXi Server and the virtual machines must operate within the limit of the following ESXi performance counters.


Use the following ESXi counters as performance indicators.

Category Object Measurement Units Description Performance Indication and Threshold
CPU
  • ESXi Server
  • VM


CPU Usage (Average) Percent CPU Usage Average in percentage for:
  • ESXi server
  • Virtual machine


Less than 60%.
CPU
  • ESXi Server Processor#
  • VM_vCPU#


CPU Usage 0 - 7 (Average) Percent CPU Usage Average for:
  • ESXi server for processors 0 to 7
  • Virtual machine vCPUs


Less than 60%
CPU VM CPU Ready mSec The time a virtual machine or other process waits in the queue in a ready-to-run state before it can be scheduled on a CPU. The raw counter value cannot be used by itself but rather should be converted to a percentage (i.e., the percentage of time spent waiting for a CPU to become ready) using the following formula (assume sample interval is 20 seconds and the CPU Ready counter value is 400ms):

Divisor = (Sample Interval (in milliseconds) / 100)
Example: (20s * 1000ms) / 100 = 20,000 / 100 =200

Single vCPU: Percentage = Value / Divisor
Example: 400 / 200 = 2.0%

Entire VM: Percentage = Value / Divisor * (#vCPU allocated to VM))
Example: 400 / (200 * 4) = 0.5%

The threshold for a single vCPU is 10%.

The threshold for a VM is 2.5%.
Memory
  • ESXi Server
  • VM


Memory Usage (Average) Percent Memory Usage = Active/ Granted * 100 Less than 80%
Memory
  • ESXi Server
  • VM


Memory Active (Average) KB Memory that is actively used or being referenced by the guest OS and its applications. When it exceeds the amount of memory on the host, the server starts a memory swap. Less than 80% of the Granted memory
Memory
  • ESXi Server
  • VM


Memory Balloon (Average) KB ESXi uses balloon driver to recover memory from less memory-intensive VMs so it can be used by those with larger active sets of memory. Since the memory is not overcommitted, this should be 0 or very low. Note: ESXi performs memory ballooning before memory swap.
Memory
  • ESXi Server
  • VM


Memory Swap used (Average) KB ESXi Server swap usage. Use the disk for RAM swap Since the memory is not overcommitted, this should be 0 or very low.
Disk
  • ESXi Server
  • VM


Disk Usage (Average) KBps Disk Usage = Disk Read rate + Disk Write rate Ensure that the SAN is configured to handle this amount of disk I/O.
Disk
  • ESXi Server vmhba ID
  • VMbha ID


Disk Usage Read rate  KBps Rate of reading data from the disk Ensure that the SAN is configured to handle this amount of disk I/O.
Disk
  • ESXi Server vmhba ID
  • VM vmhba ID


Disk Usage Write rate KBps Rate of writing data to the disk Ensure that the SAN is configured to handle this amount of disk I/O.
Disk
  • ESXi Server vmhba ID
  • VM vmhba ID


Disk Commands Issued Number Number of disk commands issued on this disk in the period. Ensure that the SAN is configured to handle this amount of disk I/O.
Disk
  • ESXi Server vmhba ID
  • VM vmhba ID


Disk Command Aborts Number Number of disk commands aborted on this disk in the period. Disk command aborts when the disk array is taking too long to respond to the command. (Command timeout)

This counter should be zero. A non-zero value indicates a storage performance issue.

Disk
  • ESXi Server vmhba ID
  • VM vmhba ID


Disk Command Latency mSec The average amount of time taken for a command from the perspective of a Guest OS. Disk Command Latency = Kernel Command Latency + Physical Device Command Latency. A latency of 24ms or greater is indicative of a possibly overutilized, misbehaving, or misconfigured disk array.
Disk
  • ESXi Server vmhba ID
  • VM vmhba ID


Kernel Disk Command Latency mSec The average time spent in ESXi Server VMKernel per command. Kernel Command Latency must be very small in comparison to the Physical Device Command Latency, and it must be close to zero.  Kernel Command Latency can be high, or even higher than the Physical Device Command Latency if there is a lot of queuing in the ESXi kernel.
Network
  • ESXi Server
  • VM


Network Usage (Average) KBps Network Usage = Data receive rate + Data transmit rate Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.
Network
  • ESXi Server vmnic ID
  • VM vmnic ID


Network Data Receive Rate KBps Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.
Network
  • ESXi Server vmnic ID
  • VM vmnic ID


Network Data Transmit Rate KBps The average rate at which data is transmitted on this Ethernet port Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.


System Performance Monitoring Using Windows Perfmon Counters

You must comply with the requirements described in the System Performance Monitoring section of the Unified Contact Center Enterprise Design Guide and in the Performance Counters section in the Release 10.0(1) Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise.


Information for Partners About Unified CCE on UCS Deployment Certification and Ordering

It is important that partners who are planning to sell UCS products on Unified Contact Center Enterprise read the following Doc Wiki page: UCCE on UCS Deployment Certification Requirements and Ordering Information.

This page contains essential information for partners about the following:

  • Partner Certification Requirements
  • UCS Server Ordering Information
  • Important Notes on Cisco UCS Service and Support




Back to: Unified Communications in a Virtualized Environment

Rating: 3.8/5 (19 votes cast)

Personal tools