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Revision as of 19:58, 2 April 2014

1 Version 10.0(x)
2 Version 8.5(2+) through 9.0(x)
3 Version 8.0(2+) through 8.5(1)
4 IOPS and Storage System Performance Requirements
5 Unified CCE Network Configuration in a Virtualized Environment
6 Unified CCE Co-residency Support Policy
7 Hybrid Unified CCE Deployment Options
8 Unified CCE Hardware Requirements for Duplex Synchronized Applications
9 Installing VMware Tools
10 Timekeeping Best Practices for Windows
11 System Performance Monitoring Using ESXi Counters
12 System Performance Monitoring Using Windows Perfmon Counters
13 Information for Partners About Unified CCE on UCS Deployment Certification and Ordering

Version 10.0(x)

Component & Capacity Point	Preloaded with Business Edition?	VM Configuration Requirements click to download OVA file for this version				Supported Hardware (Latest)								Supported Hardware (Older)
		vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations S is same as BE6000 MD S+ is same as BE6000 HD M includes BE7000						UCS or 3rd-party Specs-based on Intel Xeon		UCS Tested Reference Configurations		UCS or 3rd-party Specs-based on Intel Xeon
		vCPU	vRAM	vDisk	vNIC	S	S+	M	L	XL	2XL	Full UC Perf. CPU	Restricted UC Perf. CPU	S	M	Full UC Perf. CPU	Restricted UC Perf. CPU
Co-residency support = Full Supported Versions of VMware vSphere ESXi = 5.0, 5.1 Click for "IOPS"
Router See notes	No	4	8 GB	1x 80 GB	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Logger See notes	No	4	8 GB	1x 80 GB (OS) 1x 500 GB (DB)	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Rogger See notes	No	4	6 GB	1x 80 GB (OS) 1x 150 GB (DB)	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Progger See notes	No	4	6 GB	1x 150 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Large Agent PG See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Large CAD Agent PG See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Large CAD Agent PG w/ SQL See notes	No	4	6 GB	1x 80 GB (OS) 1x 80 GB (DB)	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Small Agent PG See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Small CAD Agent PG See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Small CAD Agent PG w/ SQL See notes	No	2	6 GB	1x 80 GB (OS) 1x 80 GB (DB)	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Large MR PG See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Small MR PG See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Large VRU PG See notes	No	2	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Small VRU PG See notes	No	1	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Avaya ACD PG See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Large TDM ACD PG See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Small TDM ACD PG See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Large UCC Gateway PG See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Small UCC Gateway PG See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Administration Client See notes	No	1	2 GB	1x 40 GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Administration Server - AW See notes	No	1	2 GB	1x 40 GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
AW-HDS See notes	No	4	8 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
AW-HDS-DDS See notes	No	4	8 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
HDS-DDS See notes	No	4	8 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Sigtran Gateway See notes	No	2	4 GB	1x 100 GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Remote Silent Monitor See notes	No	2	4 GB	1x 100 GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No

Version 8.5(2+) through 9.0(x)

Click here for a Legend

Component & Capacity Point	Preloaded with Business Edition?	VM Configuration Requirements click to download OVA file for this version				Supported Hardware (Latest)								Supported Hardware (Older)
		vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations S is same as BE6000 MD S+ is same as BE6000 HD M includes BE7000						UCS or 3rd-party Specs-based on Intel Xeon		UCS Tested Reference Configurations		UCS or 3rd-party Specs-based on Intel Xeon
		vCPU	vRAM	vDisk	vNIC	S	S+	M	L	XL	2XL	Full UC Perf. CPU	Restricted UC Perf. CPU	S	M	Full UC Perf. CPU	Restricted UC Perf. CPU
Co-residency support = See the Unified CCE Co-residency Support Policy Supported Versions of VMware vSphere ESXi = 5.0, 5.1 Click for "IOPS"
Router See notes	No	4	8 GB	1x 80 GB	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Logger See notes	No	4	8 GB	1x 80 GB (OS) 1x 500 GB (DB)	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Rogger See notes	No	4	6 GB	1x 80 GB (OS) 1x 150 GB (DB)	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Agent PG w/ CTI OS - 2,000 agents See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Agent PG w/ CTI OS - 450 agents See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Agent PG w/ CAD - 1,000 agents See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Agent PG w/ CAD - 297 agents See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
MR PG - 2,000 agents - 10 PIMs See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
MR PG - 1,000 agents - 5 PIMs See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
VRU PG - 9,600 ports - 10 PIMs See notes	No	2	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
VRU PG - 1,200 ports - 4 PIMs See notes	No	1	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Avaya (Definity) ACD PG See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
TDM ACD PG - 2,000 agents See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
TDM ACD PG - 250 agents See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
UCC Gateway PG - 2,000 agents See notes	No	2	6 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
UCC Gateway PG - 450 agents See notes	No	1	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Administration Client See notes	No	1	2 GB	1x 40 GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Administration Server - AW See notes	No	1	2 GB	1x 40 GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
AW-HDS See notes	No	4	8 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
AW-HDS-DDS See notes	No	4	8 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
HDS-DDS See notes	No	4	8 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No

Version 8.0(2+) through 8.5(1)

Click here for a Legend

Component & Capacity Point	Preloaded with Business Edition?	VM Configuration Requirements click to download OVA file for this version				Supported Hardware (Latest)								Supported Hardware (Older)
		vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations S is same as BE6000 MD S+ is same as BE6000 HD M includes BE7000						UCS or 3rd-party Specs-based on Intel Xeon		UCS Tested Reference Configurations		UCS or 3rd-party Specs-based on Intel Xeon
		vCPU	vRAM	vDisk	vNIC	S	S+	M	L	XL	2XL	Full UC Perf. CPU	Restricted UC Perf. CPU	S	M	Full UC Perf. CPU	Restricted UC Perf. CPU
Co-residency support = See the Unified CCE Co-residency Support Policy Supported Versions of VMware vSphere ESXi = 4.0, 4.1 Click for "IOPS"
Router 8000 agents See notes	No	2	4 GB	1x 80 GB	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Logger 8000 agents See notes	No	4	4 GB	1x 80 GB (OS) 1x 150 GB (DB)	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Rogger 4000 agents See notes	No	4	4 GB	1x 80 GB (OS) 1x 150 GB (DB)	2	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Agent PG - CTIOS 2000 agents See notes	No	2	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Agent PG - CTIOS 450 agents See notes	No	1	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Agent PG - CAD 1000 agents See notes	No	2	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
Agent PG - CAD 297 agents See notes	No	1	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
MR PG 2000 agents 10 pims See notes	No	2	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
MR PG 1000 agents 5 pims See notes	No	1	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
VRU PG 9600 ports 10 pims See notes	No	2	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
VRU PG 1200 ports 4 pims See notes	No	1	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Avaya ACD PG See notes	No	2	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
TDM ACD PG 2000 agents See notes	No	2	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
TDM ACD PG 250 agents See notes	No	1	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
UCC Gateway 2000 agents See notes	No	2	4 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
UCC Gateway 450 agents See notes	No	1	2 GB	1x 80 GB	2	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Administration Client See notes	No	1	2 GB	1x 40 GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Administration Server - AW See notes	No	1	2 GB	1x 40 GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
AW-HDS See notes	No	4	4 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
AW-HDS-DDS See notes	No	4	4 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No
HDS-DDS See notes	No	4	4 GB	1x 80 GB (OS) 1x 500 GB (DB)	1	No	No	Yes	Yes	Yes	Yes	Yes	No	No	All except: C210 M1 TRC#1	Yes	No

IOPS and Storage System Performance Requirements

Unified CCE follows UC storage system design requirements. For more information, refer to UC Virtualization Storage System Design Requirements.

For information about TRC versus specs-based support for storage systems, refer to UC Virtualization Supported Hardware.

All Unified CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.

Storage Area Networks and Specs-based policy storage solutions must be able to handle the following Unified CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).

The data below is based on CCE 10.0(1) running on Windows Server 2008 R2 Enterprise.

Unified CCE Component	IOPS			Disk Read KBytes / sec			Disk Write KBytes / sec			Operating Conditions
Unified CCE Component	Peak	Avg.	95th Percentile	Peak	Avg.	95th Percentile	Peak	Avg.	95th Percentile	Operating Conditions
Router	9	4	6	1	0	0	134	95	111	12,000 agent;100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger	2365	1582	2076	19603	10846	16169	56969	31443	47395
HDS	1622	806	1239	81429	13386	35178	29406	8101	22747
DDS	2440	1460	2052	19201	9281	14654	59932	30624	49995
HDS	1561	365	957	61240	963	5374	12792	1068	5593	4,000 agents; 30 cps; ECC: 5 scalars @ 40 bytes each; 200 Reporting Users at max query load.
Rogger	1400	64	116	14226	204	203	24469	1339	3918
Agent PG	106	75	90	256	9	54	5548	3464	4384	2,000 agents, 15 cps

The data below is based on CCE 8.5(3)+ and 9.0(1)+ running on Windows Server 2008 R2 Enterprise.

Unified CCE Component	IOPS			Disk Read KBytes / sec			Disk Write KBytes / sec			Operating Conditions
Unified CCE Component	Peak	Avg.	95th Percentile	Peak	Avg.	95th Percentile	Peak	Avg.	95th Percentile	Operating Conditions
Router	27	14	19	619	11	12	436	246	313	12,000 agent;100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load
Logger	3662	917	1793	12821	735	11571	38043	2777	11832
HDS	1017	321	693	2748	250	2368	19351	1441	3879
Router	118	11	13	1681	14	5	971	66	172	8,000 agents;60 CPS; ECC:5 scalars @ 40 bytes each; 200 Reporting users at max query load
Logger	1614	502	1065	6137	341	4993	30379	558	5911
HDS	1395	165	541	1995	186	1776	12525	1299	2965
Rogger	1598	250	292	2227	1837	1984	13243	867	2308	4,000 agents; 30 cps; ECC: 5 scalars @ 40 bytes each

The data below is based on CCE 8.0(2) running on Windows Server 2003 R2.

Unified CCE Component	IOPS			Disk Read KBytes / sec			Disk Write KBytes / sec			Operating Conditions
Unified CCE Component	Peak	Avg.	95th Percentile	Peak	Avg.	95th Percentile	Peak	Avg.	95th Percentile	Operating Conditions
Router	20	8	10	520	30	180	400	60	150	8,000 agents; 60 cps; ECC: 5 scalars @ 35 bytes each; No reporting.
Logger	1,000	600	700	4,000	600	2,500	12,000	3,000	7,000
HDS	1,600	1,000	1,100	600	70	400	6,000	2,000	3,800
Agent PG	125	40	70	300	5	20	2,000	1,200	1,500	2,000 agents, 15 cps
HDS	3,900	2,500	3,800	75,000	30,000	50,000	9,500	2,200	5,800	8,000 agents; 60 cps; 200 reporting users at max query load; ECC: 5 scalars @ 35 bytes each.
ROGGER	610	360	425	2,700	400	1,600	7,500	2,150	4,300	4,000 agents; 30 cps; ECC: 5 scalars @ 35 bytes each

Unified CCE Network Configuration in a Virtualized Environment

For network configuration requirements and reference designs for Cisco Unified Contact Center Enterprise deployed on VMware vSphere, see Unified CCE Network Configuration in a Virtualized Environment.

QoS must be enabled for Unified CCE Private network communications Web Setup for the Router and PG Setup. For additional details, refer to the appropriate section in the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

VMware vSphere ESXi NIC Teaming is required for Unified CCE Visible and Private network communications, please see Unified CCE Network Configuration in a Virtualized Environment as linked above.

Microsoft Windows Server software based IPSec is not supported.

Unified CCE Co-residency Support Policy

Unified CCE Co-residency policy is stated as Limited, though it may actually align to one of the other policies. This is due to IO limitations for Direct Attached Storage (DAS) arrays used with Unified CCE database applications.

Note: For any single DAS array, you cannot have two or more of the following on any single array: Logger, Rogger, Progger, HDS, or CVP Reporting Server.

Unified CCE otherwise adheres to the following Co-residency policies by version:

Version	Co-residency Policy
10.0(x)	Full
8.0(2+) - 9.0(x)	UC on UC only

Hybrid Unified CCE Deployment Options

Unified CCE 10.0(x) and later supports only virtualized deployment on VMware vSphere ESXi. This is inclusive of Unified ICME, CCH, and ICMH.

Unified CCE releases prior to 10.0(x) support Hybrid deployment where some components could be deployed bare metal (OS on Server) on MCS servers alongside virtualized Unified CCE applications. Hybrid deployment does not allow A/B application processes to be disparate hardware server type or virtualized/bare metal deployed.

The following unified CCE applications do not support hybrid A/B:

Router
Logger
Rogger
Peripheral Gateway (all types)

Hybrid deployment does, however, allow Router A/B to be bare metal on MCS with Logger A/B virtualized.

Some examples of common hybrid deployments are as follows:

Parent Unified ICME as bare metal on MCS with Child Unified CCE virtualized.
Unified ICMH NAM as bare metal on MCS with Unified ICMH CICM virtualized (single instance).
Unified CCE virtualized with ICM to ICM Gateway to Unified CCE bare metal on MCS.

Unified CCE Hardware Requirements for Duplex Synchronized Applications

Unified CCE allows for application VMs to be deployed on different supported servers, whether Cisco UCS or 3rd Party Specs-based within the same or multiple data center sites, excepting duplex and synchronized operation applications, which have a more restrictive requirement.

The following Unified CCE applications are hardware-constrained for side A and B pairings:

Router
Logger
Rogger
Peripheral Gateway (PG, all types)

These require that the A and B application instances be installed to separate host servers have exact matching:

Processor make, model and speed
Memory type and speed
Mainboard chipset controller

Installing VMware Tools

You must install the VMware Tools on each of the VMs, and you must use all of the VMware Tools default settings. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.

Timekeeping Best Practices for Windows

Follow the instructions provided in the VMware Knowledge Base article VMware KB: Timekeeping best practices for Windows.

ESXi hosts and domain controllers must synchronize the time from the same NTP source.
When Unified CCE virtual machines join the domain, they synchronize the time with the domain controller automatically using w32time.
Be sure that Time synchronization between the virtual machine and the host operating system in the VMware Tools tool box GUI of the Windows Server 2008 R2 guest operating system remains deselected; this check box is deselected by default.

System Performance Monitoring Using ESXi Counters

Make sure that you follow VMware's ESXi requirements and the SAN vendor's instructions for optimal system performance.
VMware provides a set of system monitoring tools for the ESXi platform and the VMs. These tools are accessible through the VMware Infrastructure Client or through VirtualCenter.
You can use Windows Performance Monitor to monitor the performance of the VMs. Be aware that the CPU counters may not reflect the physical CPU usage since the Windows Operating System has no direct access to the physical CPU.
You can use Unified CCE Serviceability Tools and Unified CCE reports to monitor the operation and performance of the Unified CCE system.
The ESXi Server and the virtual machines must operate within the limit of the following ESXi performance counters.

Use the following ESXi counters as performance indicators.

Category	Object	Measurement	Units	Description	Performance Indication and Threshold
CPU	ESXi Server VM	CPU Usage (Average)	Percent	CPU Usage Average in percentage for: ESXi server Virtual machine	Less than 60%.
CPU	ESXi Server Processor# VM_vCPU#	CPU Usage 0 - 7 (Average)	Percent	CPU Usage Average for: ESXi server for processors 0 to 7 Virtual machine vCPUs	Less than 60%
CPU	VM	CPU Ready	mSec	The time a virtual machine or other process waits in the queue in a ready-to-run state before it can be scheduled on a CPU.	The raw counter value cannot be used by itself but rather should be converted to a percentage (i.e., the percentage of time spent waiting for a CPU to become ready) using the following formula (assume sample interval is 20 seconds and the CPU Ready counter value is 400ms): Divisor = (Sample Interval (in milliseconds) / 100) Example: (20s * 1000ms) / 100 = 20,000 / 100 =200 Single vCPU: Percentage = Value / Divisor Example: 400 / 200 = 2.0% Entire VM: Percentage = Value / Divisor * (#vCPU allocated to VM)) Example: 400 / (200 * 4) = 0.5% The threshold for a single vCPU is 10%. The threshold for a VM is 2.5%.
Memory	ESXi Server VM	Memory Usage (Average)	Percent	Memory Usage = Active/ Granted * 100	Less than 80%
Memory	ESXi Server VM	Memory Active (Average)	KB	Memory that is actively used or being referenced by the guest OS and its applications. When it exceeds the amount of memory on the host, the server starts a memory swap.	Less than 80% of the Granted memory
Memory	ESXi Server VM	Memory Balloon (Average)	KB	ESXi uses balloon driver to recover memory from less memory-intensive VMs so it can be used by those with larger active sets of memory.	Since the memory is not overcommitted, this should be 0 or very low. Note: ESXi performs memory ballooning before memory swap.
Memory	ESXi Server VM	Memory Swap used (Average)	KB	ESXi Server swap usage. Use the disk for RAM swap	Since the memory is not overcommitted, this should be 0 or very low.
Disk	ESXi Server VM	Disk Usage (Average)	KBps	Disk Usage = Disk Read rate + Disk Write rate	Ensure that the SAN is configured to handle this amount of disk I/O.
Disk	ESXi Server vmhba ID VMbha ID	Disk Usage Read rate	KBps	Rate of reading data from the disk	Ensure that the SAN is configured to handle this amount of disk I/O.
Disk	ESXi Server vmhba ID VM vmhba ID	Disk Usage Write rate	KBps	Rate of writing data to the disk	Ensure that the SAN is configured to handle this amount of disk I/O.
Disk	ESXi Server vmhba ID VM vmhba ID	Disk Commands Issued	Number	Number of disk commands issued on this disk in the period.	Ensure that the SAN is configured to handle this amount of disk I/O.
Disk	ESXi Server vmhba ID VM vmhba ID	Disk Command Aborts	Number	Number of disk commands aborted on this disk in the period. Disk command aborts when the disk array is taking too long to respond to the command. (Command timeout) This counter should be zero. A non-zero value indicates a storage performance issue.
Disk	ESXi Server vmhba ID VM vmhba ID	Disk Command Latency	mSec	The average amount of time taken for a command from the perspective of a Guest OS. Disk Command Latency = Kernel Command Latency + Physical Device Command Latency.	A latency of 24ms or greater is indicative of a possibly overutilized, misbehaving, or misconfigured disk array.
Disk	ESXi Server vmhba ID VM vmhba ID	Kernel Disk Command Latency	mSec	The average time spent in ESXi Server VMKernel per command.	Kernel Command Latency must be very small in comparison to the Physical Device Command Latency, and it must be close to zero. Kernel Command Latency can be high, or even higher than the Physical Device Command Latency if there is a lot of queuing in the ESXi kernel.
Network	ESXi Server VM	Network Usage (Average)	KBps	Network Usage = Data receive rate + Data transmit rate	Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.
Network	ESXi Server vmnic ID VM vmnic ID	Network Data Receive Rate	KBps	Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.
Network	ESXi Server vmnic ID VM vmnic ID	Network Data Transmit Rate	KBps	The average rate at which data is transmitted on this Ethernet port	Less than 30% of the available network bandwidth; for example, less than 300Mps for a 1G network.

System Performance Monitoring Using Windows Perfmon Counters

You must comply with the requirements described in the System Performance Monitoring section of the Unified Contact Center Enterprise Design Guide and in the Performance Counters section in the Release 10.0(1) Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise.

Information for Partners About Unified CCE on UCS Deployment Certification and Ordering

It is important that partners who are planning to sell UCS products on Unified Contact Center Enterprise read the following Doc Wiki page: UCCE on UCS Deployment Certification Requirements and Ordering Information.

This page contains essential information for partners about the following:

Partner Certification Requirements
UCS Server Ordering Information
Important Notes on Cisco UCS Service and Support

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