Virtualization for Cisco Unified Work Force Optimization Suite for Cisco Unified Contact Center Express

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Version 10.5

WFM 10.5 OVA Template Specification
Component Maximum Configured Users Maximum Concurrent Users vCPU vRAM Minimum IOPS Minimum Processor Speed vDisk vNIC
2 vCPU WFM Server (WFM & SQL) 300 100 2 4 143 2 GHz

1 × 60 GB

1 × 50 GB

1
4 vCPU WFM Server (WFM & SQL) 600 200 2 4 143 2 GHz 1 × 60 GB

1 × 100 GB

1
8 vCPU WFM Server (WFM & SQL) 1200 400 2 4 143 2 GHz 1 × 60 GB

1 × 200 GB

1


2 vCPU WFM Server (WFM & SQL) VM Configuration:

100 maximum concurrent users

300 maximum configured users

Multiple vDisks are used as follows:

  • vDisk 1 = 60 GB minimum operating system, Cisco unified Contact Center Express WFO WFM binaries
  • vDisk 2 = 50 GB minimum SQL Server, SQL Server data files (recommended)

2 GB memory dedicated to SQL Server

Optional iCalendar service can be installed

Total storage: WFM/SQL Server = 110 GB minimum


4 vCPU WFM Server (WFM & SQL) VM Configuration:

200 maximum concurrent users

600 maximum configured users
Multiple vDisks are used as follows:

  • vDisk 1 = 60 GB minimum operating system, Cisco Unified Contact Center Express WFO WFM binaries
  • vDisk 2 = 100 GB minimum SQL Server, SQL Server data files (recommended)

2 GB Memory Dedicated to SQL Server

Optional iCalendar Service can be installed

Total storage: WFM/SQL Server = 160 GB minimum


8 vCPU WFM Server (WFM & SQL) VM Configuration:

400 maximum concurrent users

1200 maximum configured users

Multiple vDisks are used as follows:

  • vDisk 1 = 60 GB minimum operating system, Cisco Unified Contact Center Express WFO WFM binaries
  • vDisk 2 = 200 GB minimum SQL Server, SQL Server Data Files (Recommended)

4 GB memory Dedicated to SQL Server

Optional iCalendar Service can be installed

Total storage: WFM/SQL Server = 260 GB minimum

QM 10.5 OVA Template Specifications
Component QM Base Server Maximum
Named Users
Maximum Concurrent
Recording Users
(all recording types)
Maximum Concurrent
Record Server Sessions
(Network, Server, MS, or GW)
vCPU vRAM Minimum
IOPS
Minimum
Processor Speed
vDisk vNIC
2 vCPU Base server
(Base + Recording) (CR/QM/AQM)
500 125 25 2 4 143 2 GHz

1 × 40 GB

1 × 146 GB

1
4 vCPU Base server
(Base + Recording) (CR/QM/AQM)
1000 250 100 4 4 143 2 GHz 1 × 40 GB

1 × 146 GB

1
6 vCPU Base server
(Base + Recording) (CR/QM/AQM)
2000 500 300 6 6 143 2 GHz 1 × 40 GB

1 × 146 GB

1

Note: Cisco WFO QM 10.5 Templates can be used for WFO QM 10.0

Note: Screen recording no longer affects overall capacities since the resources are used solely on the user's PC and no longer on servers.

Supported versions of VMware vSphere ESXi = 4.0, 4.1, 5.0, 5.1, 5.5 and later


2 vCPU QM Base Server VM Configuration:

Capacities for 10.0(1) & 10.5

500 named users for voice and screen recording

125 maximum concurrent user recordings (up to 25 can be using record server)

25 maximum concurrent users (voice only: no screen option) using Mediasense, Server Recording, Network Recording or Gateway Recording)

Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB minimum operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server SQL Server data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (size may vary depending upon usage), SQL Server, SQL Server data files (recommended)


4 vCPU QM Base Server VM Configuration:

Capacities for 10.0(1) & 10.5

1000 named users for voice and screen recording

250 maximum concurrent user recordings (up to 100 can be using record server)

100 maximum concurrent users (voice only) using Mediasense, Server Recording, Network Recording or Gateway Recording)

Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB minimum operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server SQL Server data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (size may vary depending upon usage), SQL Server, SQL Server data files (recommended)


6 vCPU QM Base Server VM Configuration:

Available for 10.0(1) & 10.5

2000 named users for voice and screen recording

500 maximum concurrent user recordings (up to 300 can be using record server)

300 maximum concurrent users (voice only) using Mediasense, Server Recording, Network Recording or Gateway Recording)

Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage ), SQL Server, SQL Server Data Files (Recommended)


QM Offboard Record Servers
Component Maximum Concurrent
Record Server Sessions
(Network, Server, MS, or GW)
vCPU vRAM Minimum IOPS Minimum Processor Speed vDisk vNIC
4 vCPU QM Record Server (CR/QM/AQM) 125 4 4 143 2 GHz

1 × 40 GB

1 × 146 GB

1
6 vCPU QM Record Server (CR/QM/AQM) 300 6 6 143 2 GHz 1 × 40 GB

1 × 146 GB

1


4 vCPU QM Offboard Recording Server VM Configuration:

Available for 10.0(1) & 10.5

125 concurrent voice recording sessions for Server (SPAN), Network, Mediasense and Gateway Recording

Note: Virtualizing the Monitor server for Server (SPAN) recording is not supported.

Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB minimum operating system, Cisco Unified Contact Center Express WFO QM recording service binaries
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings storage


6 vCPU QM Offboard Recording Server VM Configuration:

Available for 10.0(1) & 10.5

300 concurrent voice recording sessions for Server (SPAN), Network, Mediasense and Gateway Recording

Note: Virtualizing the Monitor server for Server (SPAN) recording is not supported.

Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB minimum operating system, Cisco Unified Contact Center Express WFO QM recording service binaries
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings storage

Version 10.0

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
8 GB

1x 40GB

1x 146GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
QM Base Server (CR/QM/AQM)
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
QM Recording Server (CR/QM/AQM) 
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No



Version 9.0

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
4 GB

1x 40GB

Optional 2nd vDisk - see notes

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Base Server (CR/QM/AQM)
See notes
No
2
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Recording Server (CR/QM/AQM) 
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No


Version 8.5(2)

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
4 GB

1x 40GB

Optional 2nd vDisk - see notes

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Base Server (CR/QM/AQM)
See notes
No
2
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Recording Server (CR/QM/AQM) 
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No


Version 8.5(1)

Click here for a Legend

Component & Capacity Point
Preloaded with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
2 GB

1x 146 GB

Optional 2nd vDisk 146 GB - see notes

1

No
  No
No
No
No
No
No
No
No




Only:

C210 M2 TRC1,2
C210 M1 TRC1,2,3

No
No
QM Base Server (CR/QM/AQM)
See notes
No
2
2 GB
2x 146 GB
1

No
  No
No
No
No
No
No
No
No
No
No


Notes on WFM VM configuration

Capacities for 8.5(2) and 9.x/10.0:

  • 900 named users
  • 300 concurrent users


Capacities for 8.5(1):

  • 300 named users
  • 150 concurrent users


Multiple vDisks are used as follows:

  • vDisk 1 (mandatory) = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server binaries (optional)
  • vDisk 2 (optional) = It is Recommended to install SQL Server binaries and to be used to hold SQL Server Data files (mdf, ldf, temp_db)


Notes on QM Base Server VM configuration

Capacities for 10.0(1):

  • 1000 named Users for voice and screen recording
  • 250 maximum concurrent agent recordings through subscription service
  • 60 maximum number of concurrent agents (voice only) using Mediasense, Server Recording, Network Recording or Gateway Recording)


Capacities for 8.5(2) and 9.x:

  • 3600 named users
  • 1200 concurrent users


Capacities for 8.5(1):

  • 300 named users
  • 150 concurrent users


Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage ), SQL Server, SQL Server Data Files (Recommended)


NOTE: In versions 8.x/9.x, Network Recording required a separate Network Record Server. In 10.0(1) Network Recording can be done in a Single Server Solution. Please NOTE network recording capacities for a single server solution in the above.


Notes on QM Recording Server VM configuration

Capacities for 10.0(1):

  •  125 concurrent voice recordings for Server (SPAN), Network, Mediasense and Gateway Recording


Capacities for 8.x, 8.x:

  • 300 concurrent voice recordings for Server (SPAN) and Network recording
  • 150 concurrent voice and screen recordings for Server (SPAN) and Network recording

Note Note: Virtualizing the Monitor server for Server (SPAN) recording is not supported.


Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM recording service binaries
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recording storage


IOPS and Storage System Performance Requirements

The following table lists the IOPS numbers for Cisco Unified Workforce Optimization 8.5(2). 

Workforce Optimization Component IOPS (Read) IOPS (Write) Operating Conditions
QM Base Server 4 2 Idle

4 12 Recording 300 concurrent calls

11 38 During recording upload
QM Recording Server or WFM
1 2 Idle

74 187 Recording 300 concurrent calls

102 71 During recording upload


  • The minimum IOPS for WFM, QM VMs for release 9.x onward is 143.

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