Virtualization for Cisco Unified Work Force Optimization Suite for Cisco Unified Contact Center Express

From DocWiki

Revision as of 20:41, 11 February 2014 by Daluu (Talk | contribs)
Jump to: navigation, search

Contents

Version 10.0

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
4 GB

1x 40GB

Optional 2nd vDisk - see notes

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
QM Base Server (CR/QM/AQM)
See notes
No
2
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
QM Recording Server (CR/QM/AQM) 
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No



Version 9.0

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
4 GB

1x 40GB

Optional 2nd vDisk - see notes

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Base Server (CR/QM/AQM)
See notes
No
2
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Recording Server (CR/QM/AQM) 
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No


Version 8.5(2)

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
4 GB

1x 40GB

Optional 2nd vDisk - see notes

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Base Server (CR/QM/AQM)
See notes
No
2
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Recording Server (CR/QM/AQM) 
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No


Version 8.5(1)

Click here for a Legend

Component & Capacity Point
Preloaded with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
2 GB

1x 146 GB

Optional 2nd vDisk 146 GB - see notes

1

No
  No
No
No
No
No
No
No
No




Only:

C210 M2 TRC1,2
C210 M1 TRC1,2,3

No
No
QM Base Server (CR/QM/AQM)
See notes
No
2
2 GB
2x 146 GB
1

No
  No
No
No
No
No
No
No
No
No
No


Notes on WFM VM configuration

Capacities for 8.5(2) and 9.x/10.0:

  • 900 named users
  • 300 concurrent users


Capacities for 8.5(1):

  • 300 named users
  • 150 concurrent users


Multiple vDisks are used as follows:

  • vDisk 1 (mandatory) = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files
  • vDisk 2 (optional) = can be used to hold SQL Server Data files


Notes on QM Base Server VM configuration

Capacities for 10.0(1)

  • 1000 named Users for voice and screen recording
  • 250 maximum concurrent agent recordings through subscription service
  • 60 maximum number of concurrent agents (voice only) using Mediasense, Server Recording, Network Recording or Gateway Recording)


Capacities for 8.5(2) and 9.x:

  • 3600 named users
  • 1200 concurrent users


Capacities for 8.5(1):

  • 300 named users
  • 150 concurrent users


Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (size may vary depending upon usage), SQL Server, SQL Server Data Files (Recommended)

In versions 8.x/9.x, Network Recording required a separate Network Record Server. In 10.0(1) Network Recording can be done in a Single Server Solution. Please NOTE network recording capacities for a single server solution in the above.

Notes on QM Recording Server VM configuration

Capacities:

  • 300 concurrent voice recordings for Server (SPAN) and Network recording
  • 150 concurrent voice and screen recordings for Server (SPAN) and Network recording

Note Note: Virtualizing the Monitor server for Server (SPAN) recording is not supported.


Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM recording service binaries
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recording cache


IOPS and Storage System Performance Requirements

The following table lists the IOPS numbers for Cisco Unified Workforce Optimization 8.5(2). 

Workforce Optimization Component IOPS (Read) IOPS (Write) Operating Conditions
QM Base Server 4 2 Idle

4 12 Recording 300 concurrent calls

11 38 During recording upload
QM Recording Server or WFM
1 2 Idle

74 187 Recording 300 concurrent calls

102 71 During recording upload


  • The minimum IOPS for WFM, QM VMs for release 9.x onward is 143.

Rating: 1.5/5 (2 votes cast)

Personal tools