Virtualization for Cisco Unified Work Force Optimization Suite for Cisco Unified Contact Center Express

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Contents

Version 9.0

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
4 GB

1x 40GB

Optional 2nd vDisk - see notes

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Base Server (CR/QM/AQM)
See notes
No
2
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Recording Server (CR/QM/AQM) 
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No


Version 8.5(2)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
4 GB

1x 40GB

Optional 2nd vDisk - see notes

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Base Server (CR/QM/AQM)
See notes
No
2
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
QM Recording Server (CR/QM/AQM) 
See notes
No
4
4 GB

1x 40GB

1x 146 GB

1

Yes
  Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No


Version 8.5(1)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
WFM
See notes
No
2
2 GB

1x 146 GB

Optional 2nd vDisk 146 GB - see notes

1

No
  No
No
No
No
No
No
No
No




Only:

C210 M2 TRC1,2
C210 M1 TRC1,2,3

No
No
QM Base Server (CR/QM/AQM)
See notes
No
2
2 GB
2x 146 GB
1

No
  No
No
No
No
No
No
No
No
No
No


Notes on WFM VM configuration

Capacities for 8.5(2) and 9.x:

  • 900 named users
  • 300 concurrent users


Capacities for 8.5(1):

  • 300 named users
  • 150 concurrent users


Multiple vDisks are used as follows:

  • vDisk 1 (mandatory) = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files
  • vDisk 2 (optional) = can be used to hold SQL Server Data files


Notes on QM Base Server VM configuration

Capacities for 8.5(2) and 9.x:

  • 3600 named users
  • 1200 concurrent users


Capacities for 8.5(1):

  • 300 named users
  • 150 concurrent users


Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage )


Notes on QM Recording Server VM configuration

Capacities:

  • 300 concurrent voice recordings for Server (SPAN) and Network recording
  • 150 concurrent voice and screen recordings for Server (SPAN) and Network recording

Note Note: Virtualizing the Monitor server for Server (SPAN) recording is not supported.


Multiple vDisks are used as follows:

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM recording service binaries
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recording cache


IOPS and Storage System Performance Requirements

The following table lists the IOPS numbers for Cisco Unified Workforce Optimization 8.5(2) onward. 

Workforce Optimization Component IOPS (Read) IOPS (Write) Operating Conditions
QM Base Server 4 2 Idle

4 12 Recording 300 concurrent calls

11 38 During recording upload
QM Recording Server or WFM
1 2 Idle

74 187 Recording 300 concurrent calls

102 71 During recording upload


Rating: 1.5/5 (2 votes cast)

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