Virtualization for Cisco Unified Email Interaction Manager - Web Interaction Manager

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Contents

Version 9.0(x)

A new Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM) for Release 9.0 is now available. You can use this 9.0 release with Unified CCE Release 8.5, 9.0(x), and 10.0(1).

Note that the list of OVAs specified in the following table supersedes the previous list of OVAs for EIM WIM Release 9.0(1). New EIM WIM 9.0(1) customers must use OVAs identified in this list; existing EIM WIM 9.0(1) customers need not make any changes.

Click here for a Legend

Component & Capacity Point
Preloaded with BE6K
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
Contents
No of VM's to deploy of each component
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
200 agents - Email Only
See notes
No Single Server - All components 1  8  16 GB 1x 80 GB
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
200 agents - Chat only  or
200 agents - Email and Chat
See notes
No
 
All components except web 1  8   16 GB 1x 80 GB

No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Web Server 1  2   2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
250 Agents - Email and Chat or
120 Agents - CallBack
See notes
 
No 
  
  
 
 File Server 1   2    2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Messaging Server
1   2    2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Application Server
1   2    2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Web Server 1  2   2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Services Server
1   2    4 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Database Server
1   4    8 GB 1 x 80 GB for OS and 1 x 150 GB for DB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
1250 Agents - Email and Chat or
600 Agents - CallBack
See notes
 No 
  
  
  
 
 
 File Server
1   2    2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Messaging Server
1   2    2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Application Server
5   2    2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Web Server 5  2    2 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Services Server
1  2    8 GB 1x 80 GB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No
Database Server
1  8   16 GB 1 x 80 GB for OS and 1 x 438 GB for DB
 
No No Yes Yes Yes Yes Yes No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
Yes No



Version 4.4(x)

This release is at end of sale; please review the End-of-Sale and End-of-Life Announcement for the Cisco Unified Web Interaction Manager and Unified E-Mail Interaction Manager 4.3 and 4.4.

Version 9.0(x) is available for customers with new deployments.

Click here for a Legend

Component & Capacity Point
Preloaded with BE6K
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
Contents          
No of VM's to deploy of each component
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
100 agents - Email Only
See notes
   No Application, Services Server, File server Messaging Server, Web Server and Database server 1 2   4   1 x 80GB   
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
140 agents - Email Only
See notes
  
   No
 
Application, Services Server, File server, Messaging Server, and Web server 1 2   4  1 x 80GB 
 
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Database Server 1 2   4   1 x 80GB
  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
100 agents - Chat only or 100 agents - Email and Chat 
See notes
  
 No
 
Application, Services Server ,File server Messaging Server and Database server 1 2   4   1 x 80GB   
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Web Server 1 1   2  1 x 80GB 
  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
250 Agents - Email and Chat or
120 Agents - BC and CallBack
See notes 
   
   
   
  
  
 No 
  
  
  
 
 
Web Server 1 1   1   1 x 80GB   
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Application server 1 2  2  1 x 80GB  
  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Services Server 1 2  4   1 x 80GB   
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Database Server 1 2  1 x 80 GB for OS, 1 x 150 GB for DB   
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
File Server 1 2   2   1 x 80GB   
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Messaging Server 1 2  2   1 x 80GB   
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
500 Agents - Email and Chat or
240 Agents - BC and CallBack
See notes 
   
   
   
  
  
 No 

  
  
  
 
 
Web Server 2 1   1    1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Application server 2 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Services Server 1  2    4   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Database Server 1  4    8 1 x 80 GB for OS, 1 x 400 GB for DB
 
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
File Server 1 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Messaging Server 1  1    2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
 750 Agents - Email and Chat or
360 Agents - BC and CallBack
See notes 
   
   
   
  
  
  No 
  
  
  
 
 
Web Server 3 1   1   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Application server 3 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Services Server 1 2   4   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Database Server 1 8   16  1 x 80 GB for OS, 1 x 400 GB for DB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
File Server 1 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Messaging Server 1 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
  1000 Agents - Email and Chat or
480 Agents - BC and CallBack
See notes 
   
   
   
  
  
 No 

  
  
  
 
 
Web Server 4 1   1   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Application server 4 2   2   1 x 80GB
 
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Services Server 1 2   8   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Database Server 1 8   16  1 x 80 GB for OS, 1 x 400 GB for DB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
File Server 1 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Messaging Server 1 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
 1250 Agents - Email and Chat or
600 Agents - BC and CallBack
See notes 
   
   
   
  
  
  No 
  
  
  
 
 
Web Server 5 1   1   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Application server 5 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Services Server 1 2   8   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Database Server 1 8   16  1 x 80 GB for OS, 1 x 400 GB for DB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
File Server 1 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No
Messaging Server 1 2   2   1 x 80GB  
No No Yes Yes Yes Yes No No No All except:
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4
No No




Notes on Release 9.0 VM configuration

None


Notes on Release 4.4 VM configuration

None


Performance Requirements

CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM. Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs. VM snapshots are not supported in production since they have significant impact on system performance.

Here are some representative performance counters from tests conducted in our labs.

Email

The data is collected from the test run of 1500 users with emails being processed at a rate of 5 emails per hour per agent.

EIM-WIM Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.


Application Server 1523 433.12 75.1 512.2 65.04 16.93 1087 368.82 57.88
File Server 22 19.1 14.44 5 1 0.15 19 18 14
Database Server 5127 4948.3 3670.23 171 26.6 10.6 5125 4866 3658.8
Messaging Server 4 1.3 1.14 0 0 0 4 1.3 1.14
Services Server 69 20.4 6.5 7 1.3 0.29 68 20.4 6.19
Web Server 22.6 16.32 8.59 14.8 8.4 1.74 12.2 8.84 6.73

Chat

Lite configuration with 200 users

The data is collected from the test run of 200 users with chats being processed at a rate of 5 chats per hour per agent.

EIM-WIM Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.


Lite Server 2630 2532 2054.7 715 76.6 23.45 2595 2516 2030.6


Large configuration with 1500 users

The data is collected from the test run of 1500 users with chats being processed at a rate of 5 chats per hour per agent.

EIM-WIM Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.


Application Server 567 104 76.82 150 22.8 4.31 553 79.6 72.11
File Server 15 14.8 12.14 2 0 0.03 15 13.8 12.08
Database Server 1517 1097.4 955.62 563 185 91.2 1032 983.4 863.48
Messaging Server 1 0.8 0.048 0 0 0 1 0.8 0.048
Services Server 21 6 3.68 2 0 0.03 21 5 3.61
Web Server 101 76 68.95 10 3.2 0.28 90 76 68.57


Cisco Unified EIM-WIM 4.4(x) Component Co-Residency

You can have one or more EIM-WIM components co-resident on the same ESXi server. However, you must follow the rules described below:

  • With the exception of the DB Server Virtual Machine, EIM-WIM Virtual Machines can co-reside with any other UC application Virtual Machine as long as there is no oversubscription of CPU and Memory. The DB Server Virtual Machine can co-reside with UC applications Virtual Machines that are not DB Servers themselves.
  • Co-Residency of EIM-WIM components with third-party applications is not supported.
  • You can have any number of EIM-WIM virtual machines on an ESXi server as long as the sum of all the virtual machine CPU and memory resource allocation is not overcommitted on the available ESXi server computing resources.
  • You must not have CPU overcommitted on the ESXi server that is running EIM-WIM components. The total number of vCPUs among all the virtual machines on an ESXi host must not be greater than the total number of CPUs available on the ESXi server. In the case of the Cisco UCS B-200 M1, the total number of CPUs available is 8.
  • You must not have memory overcommitted on the ESXi host that is running UC realtime applications. You must allocate a minimum of 2GB of memory for the ESXi kernel. For example, if an ESXi server on B-200 M1 hardware has 36GB of memory, after you allocate 2GB for the ESXi kernel, you have 34GB available for the virtual machines. The total memory allocated for all the virtual machines on an ESXi server must not be greater than 34GB in this case.


Preparing to Install Cisco Unified EIM-WIM components on Virtual Machines

Follow the steps and references below to install OR upgrade Cisco Unified EIM-WIM components on Virtual Machines:

  1. Install, set up, and configure the UCS Hardware.
  2. Configure the UCS Network. Refer to Unified Communications in a Virtualized Environment - How to Design.
  3. Install and boot VMWare ESXi. Refer to Unified Communications in a Virtualized Environment - How to Deploy.
  4. Create Cisco Unified EIM-WIM Virtual Machines from the OVA template. OVA templates are available on Cisco.com.


Downloading the OVA Template

To download the OVA template:

  1. Proceed to the OVA template download page and select the template that you want:
  2. To download a OVA file, click the Download File button next to that file.
  3. Click the Add to Cart button next to file, and then click on the Download Cart link. A Download Cart page appears.
  4. Click the Proceed with Download button on this page. A Software License Agreement page appears.
  5. Read the Software License Agreement, then click the Agree button.
  6. On the next page, click on either the Download Manager link (requires Java) or the Non Java Download Option link. A new browser window appears.
  7. Choose one:
  • If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click Open to save the file to your local machine.
  • If you selected Non Java Download Option, click the Download link on the new browser window. Specify the location and save the file to your local machine.


Creating Virtual Machines by Deploying the OVA Templates

In the vSphere client, perform the following steps to deploy the Virtual machines:

  1. Highlight the host or cluster to which you want the VM to be deployed.
  2. Select File > Deploy OVF Template.
  3. Click the Deploy from File radio button and specify the name and location of the file you downloaded in the previous section OR click the Deploy from URL radio button and specify the complete URL in the field; then click Next.
  4. Verify the details of the template, and click Next.
  5. Give the VM you are about to create a name, and choose an inventory location on your host; then click Next.
  6. Choose the datastore on which you would like the VM to reside, making sure there is sufficient free space to accommodate the new VM; then click Next.
  7. Choose a virtual network for the VM, and then click Next.
  8. Verify the deployment settings, and then click Finish.

Notes:

  • VM CPU affinity is not supported. You do not need to set CPU affinity for the VMs that are running Cisco Unified EIM-WIM applications on the VMware ESXi on UCS platform.
  • VM resource Reservation - VM resource reservation is not supported for the VMs that are running Cisco Unified EIM-WIM applications on the VMware ESXi on UCS platform. The VM computing resources should have a default reservation setting, which is no resource reservations.
  • You cannot change the computing resource configuration of your VM at any time.
  • You can never go below the minimum VM computing resource requirements as defined in the OVA templates.
  • ESXi Server hyperthread is enabled by default.


Installing VMware Tools

The VMware Tools must be installed on each of the VMs and all of the VMware Tools default settings should be used. Refer to the VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.


Installing Cisco Unified EIM-WIM Components on Virtual Machines

You can install the Cisco Unified EIM-WIM components after the configuration of the VMs. Installation of these Cisco Unified EIM-WIM components on a VM is the same as the installation of these components on physical hardware. Refer to the Cisco Unified EIM-WIM Install Guide for the steps to install Cisco Unified EIM-WIM components.


Configuring the ESXi Host Network for the Virtual Machines

To configure the network for VMs, you create a virtual switch connected to an Ethernet port on the server, and then associate the virtual machine's network adapter to this virtual switch.

To add a vSwitch:

Log in to the ESXi host using VMware Infrastructure Client.

  1. Select the ESXi host.
  2. Click the Configuration tab.
  3. Click Hardware/Networking.
  4. Click Add Networking.
  5. Select Connection Types: Virtual Machine; and then click Next.
  6. Select "Create a virtual switch" and select an associated VM NIC.
  7. Enter Port Group Properties/Network label: VM Network n, where n is an integer.(Example: "VM Network 1")
  8. Click Finish.


To associate a VM Network Adapter to Network Connection

Edit virtual machine settings.

  1. Select the Network Adapter.
  2. Select a virtual switch from the Network Connection/network label. (Example: "VM Network 1")
  3. Click OK.
  4. Click Hardware/Networking
  5. Click Add Networking.
  6. Select Connection Types: Virtual Machine, and then click Next.
  7. Select "Create a virtual switch" and select an associated VM NIC.
  8. Enter Port Group Properties/Network label: VM Network n, where n is an integer.(Example: "VM Network 1")
  9. Click Finish.


Migrating from Physical to Virtual

  • Migration of EIM-WIM components from existing physical boxes to VMs is not supported.
  • Unified EIM-WIM deployments that are a mix of physical hardware and VMs are also not supported.




Cisco Media Blender

 Application, OVA Capacity and Notes+Download Link

        Contents       No of VM's to deploy of each component vCPU vDisk vRAM/Memory


Cisco Media Blender

 

Cisco Media Blender


1


2


1 x 80GB


2

 


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