Virtualization for Cisco Unified Contact Center Management Portal

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Contents

Version 10.5(1)

Click here for a Legend

Component & Capacity Point
Preloaded
with Business
Edition
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
BE6000S

BE6000M
S TRC
BE6000H S+ TRC
BE7000M M TRCs
BE7000H
L TRCs
Full UC Perf. CPUs
Restricted UC Perf. CPUs
BE6000M
S TRCs
M TRCs
XL TRCs
2XL TRC
Full UC Perf. CPUs
Restricted UC Perf. CPUs
Single Server Deployment (<1.5K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No





All except
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4

Yes Yes Yes No
Web Server (<8K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
DB Server (<8K agents)
See notes
No 8 8 GB 2x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
Web/App Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
Web/App Server Large Deployment (>8K agents and high volume Precision Queue configuration)1
See notes
No 8 32 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
DB Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB
1x 200 GB
1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No

1For systems with > 8000 agents that maintain a high volume of Precision Queue configuration ( >1 million configured Agent / Attribute associations or > 2000 Precision Queues utilizing > 5 steps on average), 32GBs of memory is required.




Version 10.0

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
BE6000S

BE6000M
S TRC
BE6000H S+ TRC
BE7000M M TRCs
BE7000H
L TRCs
Full UC Perf. CPUs
Restricted UC Perf. CPUs
BE6000M
S TRCs
M TRCs
XL TRCs
2XL TRC
Full UC Perf. CPUs
Restricted UC Perf. CPUs
Single Server Deployment (<1.5K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No





All except
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4

Yes Yes Yes No
Web Server (<8K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
DB Server (<8K agents)
See notes
No 8 8 GB 2x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
Web/App Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
Web/App Server Large Deployment (>8K agents and high volume Precision Queue configuration)1
See notes
No 8 32 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
DB Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB
1x 200 GB
1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No

1For systems with > 8000 agents that maintain a high volume of Precision Queue configuration ( >1 million configured Agent / Attribute associations or > 2000 Precision Queues utilizing > 5 steps on average), 32GBs of memory is required.




Version 9.0(x)

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
BE6000S

BE6000M
S TRC
BE6000H S+ TRC
BE7000M M TRCs
BE7000H
L TRCs
Full UC Perf. CPUs
Restricted UC Perf. CPUs
BE6000M
S TRCs
M TRCs
XL TRCs
2XL TRC
Full UC Perf. CPUs
Restricted UC Perf. CPUs
Single Server Deployment (<1.5K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No





All except
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4

Yes Yes Yes No
Web Server (<8K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
DB Server (<8K agents)
See notes
No 8 8 GB 2x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
Web/App Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No
DB Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB
1x 200 GB
1 No No No UCS M3 only UCS M3 only Yes No No Yes Yes Yes No



Version 8.5(x)

Click here for a Legend


Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
[1]click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
BE6000S

BE6000M
S TRC
BE6000H S+ TRC
BE7000M M TRCs
BE7000H
L TRCs
Full UC Perf. CPUs
Restricted UC Perf. CPUs
BE6000M
S TRCs
M TRCs
XL TRCs
2XL TRC
Full UC Perf. CPUs
Restricted UC Perf. CPUs


Single Server Deployment (<1.5K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only 8.5(2+) No No





All except
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4

Yes Yes 8.5(2+) No
Web Server (<8K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only No No Yes Yes No
DB Server (<8K agents)
See notes
No 8 8 GB 2x 100 GB 1 No No No UCS M3 only UCS M3 only No No Yes Yes No
Web/App Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB 1 No No No UCS M3 only UCS M3 only No No Yes Yes No
DB Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB
1x 200 GB
1 No No No UCS M3 only UCS M3 only No No Yes Yes No


Version 8.0(2+)

Click here for a Legend


Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
BE6000S

BE6000M
S TRC
BE6000H S+ TRC
BE7000M M TRCs
BE7000H
L TRCs
Full UC Perf. CPUs
Restricted UC Perf. CPUs
BE6000M
S TRCs
M TRCs
XL TRCs
2XL TRC
Full UC Perf. CPUs
Restricted UC Perf. CPUs
Single Server Deployment (<1.5K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No No No No No No





All except
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4

No No No No
Web Server (<8K agents)
See notes
No 4 4 GB 1x 100 GB 1 No No No No No No No No No No No No
DB Server (<8K agents)
See notes
No 8 8 GB 2x 100 GB 1 No No No No No No No No No No No No
Web/App Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB 1 No No No No No No No No No No No No
DB Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB
1x 200 GB
1 No No No No No No No No No No No No



Notes on Single Server Deployment VM configuration

This Single Server Deployment should be used for deployments where the following configuration parameters are met:

  • a maximium of 1500 concurrent agents in Unified CCE
  • a maximium of 150 Unified CCMP Users
  • a maximium of 200 Unified CCMP Folders (with a folder depth no greater than 5)


Notes on Web Server VM configuration

This configuration should be used for deployments where a separate Unified CCMP Web Server is to be deployed and the following configuration parameters are met:

  • a maximum of 8000 concurrent agents in the connected Unified CCE instance
  • a maximum of 48000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 800 users
  • Unified CCMP folder structure does not contain more than 600 folders with a depth of 6 deep


Notes on DB Server VM configuration

This configuration should be used for deployments where a separate Unified CCMP DB Server is to be deployed and the following configuration limits are not exceeded:

  • a maximum of 8000 concurrent agents in the connected Unified CCE instance
  • a maximum of 48000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 800 users
  • Unified CCMP folder structure does not contain more than 600 folders with a depth of 6 deep


Notes on Web/App Server Large Deployment VM configuration

This configuration should be used for deployments where a separate Unified Web/ App Server is to be deployed and the following configuration limits are not exceeded:

  • a maximum of 12000 concurrent agents in the connected Unified CCE instance
  • a maximum of 76000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 1200 users
  • Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep
  • There are less than 1 million configured Agent / Attribute associations in Unified CCE
  • There are less than 2000 Precision Queues utilizing > 5 steps on average in Unified CCE


Notes on Web/App Server Large Deployment VM configuration (with high volume Precision Queue Configuration)

This configuration should be used for deployments where a separate Unified Web/ App Server is to be deployed and the following configuration limits are not exceeded:

  • a maximum of 12000 concurrent agents in the connected Unified CCE instance
  • a maximum of 76000 configured agents in the connected Unified CCE instancet
  • Unified CCMP user count does not exceed 1200 users
  • Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep
  • There are more than 1 million configured Agent / Attribute associations in Unified CCE
  • There are more than 2000 Precision Queues utilizing > 5 steps on average in Unified CCE


Notes on DB Server Large Deployment VM configuration

This configuration should be used for deployments where a separate Unified CCMP DB Server is to be deployed and the following configuration limits are not exceeded:

  • a maximum of 12000 concurrent agents in the connected Unified CCE instance
  • a maximum of 76000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 1200 users
  • Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep


IOPS and Storage System Performance Requirements

  • CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
  • Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
  • VM snapshots are not supported in production since they have significant impact on system performance. 
  • Enable hyperthreading on all ESXi servers.





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