Virtualization for Cisco Unified Contact Center Management Portal

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Contents

Version 9.0(x)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Single Server Deployment (<1.5K agents)
See notes
No 4 4 GB 1x 100 GB 1
No No Yes Yes Yes Yes Yes No No





All except
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4

Yes No
Web Server (<8K agents)
See notes
No 4 4 GB 1x 100 GB 1
No No Yes Yes Yes Yes Yes No No Yes No
DB Server (<8K agents)
See notes
No 8 8 GB 2x 100 GB 1
No No Yes Yes Yes Yes Yes No No Yes No
Web/App Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB 1
No No Yes Yes Yes Yes Yes No No Yes No
DB Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB
1x 200 GB
1
No No Yes Yes Yes Yes Yes No No Yes No



Version 8.5(x)

Click here for a Legend


Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
[1]click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU


Single Server Deployment (<1.5K agents)
See notes
No 4 4 GB 1x 100 GB 1
No No Yes Yes Yes Yes 8.5(2+) No No





All except
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4

8.5(2+) No
Web Server (<8K agents)
See notes
No 4 4 GB 1x 100 GB 1
No No Yes Yes Yes Yes No No No
DB Server (<8K agents)
See notes
No 8 8 GB 2x 100 GB 1
No No Yes Yes Yes Yes No No No
Web/App Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB 1
No No Yes Yes Yes Yes No No No
DB Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB
1x 200 GB
1
No No Yes Yes Yes Yes No No No


Version 8.0(2+)

Click here for a Legend


Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Single Server Deployment (<1.5K agents)
See notes
No 4 4 GB 1x 100 GB 1
No No No No No No No No No





All except
C210 M2 TRC#2,3
C210 M1 TRC#1,3,4

No No
Web Server (<8K agents)
See notes
No 4 4 GB 1x 100 GB 1
No No No No No No No No No No No
DB Server (<8K agents)
See notes
No 8 8 GB 2x 100 GB 1
No No No No No No No No No No No
Web/App Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB 1
No No No No No No No No No No No
DB Server Large Deployment (>8K agents)
See notes
No 8 16 GB 1x 100 GB
1x 200 GB
1
No No No No No No No No No No No



Notes on Single Server Deployment VM configuration

None.


Notes on Web Server VM configuration

None.


Notes on DB Server VM configuration

None.


Notes on Web/App Server Large Deployment VM configuration

None.


Notes on DB Server Large Deployment VM configuration

None.


IOPS and Storage System Performance Requirements

  • CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
  • Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
  • VM snapshots are not supported in production since they have significant impact on system performance. 
  • The SAN must be able to handle the following Unified CCE application disk I/O characteristics.
  • Enable hyperthreading on all ESXi servers.
CCMP Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Pct. Peak Avg. 95th Pct. Peak Avg. 95th Pct.
CCMP (DB) 502 158 n/a n/a n/a n/a n/a n/a n/a 8000 agents;175 concurrent users per web server
CCMP (Web) 1723 802 n/a n/a n/a n/a n/a n/a n/a 8000 agents;175 concurrent users per web server







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