Virtualization for Cisco Unified Contact Center Express

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Contents

Version 9.0(x)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
100 agents
See notes
Yes 2 4 GB 1x 146 GB 1
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No
400 agents
See notes
No 4 8 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No


Version 8.5(x)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
100 agents
See notes
Yes 2 4 GB 1x 146 GB 1
Yes Yes Yes Yes Yes Yes Yes Yes
(8.5 SU4+)
Yes Yes Yes No
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No
400 agents
See notes
No 4 8 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No



Version 8.0(2+)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU


100 agents
See notes
Yes 2 4 GB 1x 146 GB 1
Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes No
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No
400 agents
See notes
No 4 8 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No

Notes on 100 agents VM configuration

vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs

Click here for more information on vDisk space.


Notes on 300 agents VM configuration

vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2

Click here for more information on vDisk space.

Notes on 400 agents VM configuration

vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2

Click here for more information on vDisk space.


IOPS and Storage System Performance Requirements

The following table lists the IOPS numbers for Unified Contact Center Express/IPIVR.

IOPS Type 100 agent, 300 or 400 agent VM configuration
IOPS Avg per VM 150
IOPS Max spike per VM 1500




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