Virtualization for Cisco Unified Contact Center Express

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Contents

Version 9.0(x)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
100 agents
See notes
Yes 2 4 GB 1x 146 GB 1
Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes No
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No
400 agents
See notes
No 4 8 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No


Version 8.5(x)

Click here for a Legend

Note Note: clean these up these are not accurate. Fix download link and VM specs (and add notes on what each vDisk is for in the notes).
Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
100 agents
See notes
Yes 2 4 GB 1x 146 GB 1
Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes No
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No
400 agents
See notes
No 4 8 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No



Version 8.0(2+)

Click here for a Legend

Note Note: clean these up these are not accurate. Fix download link and VM specs (and add notes on what each vDisk is for in the notes).
Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No No No No No No No No

B200 M2 TRC1
B200 M1 TRC1
C210 M2 TRC1,2
C210 M1 TRC1,2,3

SU2+ required:
B200 M2 TRC2
B200 M1 TRC1
C210 M2 TRC3
C210 M1 TRC4

No No

Notes on 100 agents VM configuration

vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs

See one of the following for more information on vDisk space:


Notes on 300 agents VM configuration

vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2

See one of the following for more information on vDisk space:


Notes on 400 agents VM configuration

vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2

See one of the following for more information on vDisk space:


IOPS and Storage System Performance Requirements

The following table lists the IOPS numbers for Unified Contact Center Express/IPIVR.

IOPS Type 100 agent or 300 agent VM configuration
IOPS Avg per VM 150
IOPS Max spike per VM 1500




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