Virtualization for Cisco Unified Contact Center Express

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[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]  
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]  
-
{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
+
{| style="width: 1200px; height: 476px" class="wikitable FCK__ShowTableBorders"
|-
|-
-
! width="100" rowspan="3" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>  
+
! width="100" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" rowspan="3" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>  
-
! width="50" rowspan="3" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Use with]] [[Cisco Business Edition 6000|BE 6000]]?'''</center>  
+
! width="50" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" rowspan="3" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Use with]] [[Cisco Business Edition 6000|BE 6000]]?'''</center>  
-
! colspan="4" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/release.html?mdfid=284367996&flowid=38622&softwareid=283733053&release=2.3&relind=AVAILABLE&rellifecycle=&reltype=latest '''click to download OVA file for this version''']</center>  
+
! style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" colspan="4" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/release.html?mdfid=284367996&flowid=38622&softwareid=283733053&release=2.3&relind=AVAILABLE&rellifecycle=&reltype=latest '''click to download OVA file for this version''']</center>  
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! colspan="9" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>  
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! style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" colspan="9" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>  
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! colspan="4" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
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! style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" colspan="4" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
|- style="background: none repeat scroll 0% 0% rgb(229, 228, 226)"
|- style="background: none repeat scroll 0% 0% rgb(229, 228, 226)"
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>  
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>  
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| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
-
| bgcolor="pink" align="center" | No
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| bgcolor="lawngreen" align="center" | Yes
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
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== Version 8.5(x)  ==
== Version 8.5(x)  ==
-
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]  
+
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]<br>
-
 
+
-
{{note | clean these up these are not accurate. Fix download link and VM specs (and add notes on what each vDisk is for in the notes). }}
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{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
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| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
-
| bgcolor="pink" align="center" | No
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| bgcolor="yellow" align="center" | Yes <br>(8.5 SU4+)
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
| bgcolor="lawngreen" align="center" | Yes  
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== Version 8.0(2+)  ==
== Version 8.0(2+)  ==
-
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]  
+
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]<br>
-
 
+
-
{{note | clean these up these are not accurate. Fix download link and VM specs (and add notes on what each vDisk is for in the notes). }}
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{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
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! width="100" rowspan="3" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>  
! width="100" rowspan="3" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>  
! width="50" rowspan="3" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Use with]] [[Cisco Business Edition 6000|BE 6000]]?'''</center>  
! width="50" rowspan="3" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Use with]] [[Cisco Business Edition 6000|BE 6000]]?'''</center>  
-
! colspan="4" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/release.html?mdfid=283625051&flowid=38642&softwareid=283733053&release=2.0&relind=AVAILABLE&rellifecycle=&reltype=latest '''click to download OVA file for this version''']</center>  
+
! colspan="4" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/release.html?mdfid=283095253&flowid=38662&softwareid=283733053&release=1.0&relind=AVAILABLE&rellifecycle=&reltype=latest '''click to download OVA file for this version''']</center>  
! colspan="9" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>  
! colspan="9" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>  
! colspan="4" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
! colspan="4" style="background: none repeat scroll 0% 0% rgb(229, 228, 226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
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*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
 +
<br>
 +
 +
|-
 +
| 100 agents<br>[[#Notes_on_100_agents_VM_configuration|See notes]]
 +
| bgcolor="lawngreen" | Yes
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| 2
 +
| 4 GB
 +
| 1x 146 GB
 +
| 1
 +
| bgcolor="white" align="center" | <br>
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| style="text-align: center; background-color: lawngreen" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="pink" align="center" | No
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="pink" align="center" | No
|-
|-
| 300 agents<br>[[#Notes_on_300_agents_VM_configuration|See notes]]  
| 300 agents<br>[[#Notes_on_300_agents_VM_configuration|See notes]]  
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| bgcolor="pink" align="center" | No  
| bgcolor="pink" align="center" | No  
| style="text-align: center; background-color: pink" | No  
| style="text-align: center; background-color: pink" | No  
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
| bgcolor="pink" align="center" | No  
| bgcolor="pink" align="center" | No  
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="pink" align="center" | No
 +
|-
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| 400 agents<br>[[#Notes_on_400_agents_VM_configuration|See notes]]
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| bgcolor="pink" | No
 +
| 4
 +
| 8 GB
 +
| 2x 146 GB
 +
| 1
 +
| bgcolor="white" align="center" | <br>
| bgcolor="pink" align="center" | No  
| bgcolor="pink" align="center" | No  
 +
| style="text-align: center; background-color: pink" | No
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
 +
| bgcolor="lawngreen" align="center" | Yes
| bgcolor="pink" align="center" | No  
| bgcolor="pink" align="center" | No  
-
| bgcolor="pink" align="center" | No
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| bgcolor="lawngreen" align="center" | Yes
-
| bgcolor="pink" align="center" | No
+
| bgcolor="lawngreen" align="center" | Yes
-
| bgcolor="pink" align="center" | No
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| bgcolor="lawngreen" align="center" | Yes
-
| bgcolor="pink" align="center" | No
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| bgcolor="yellow" align="center" |
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-
B200 M2 TRC1<br>B200 M1 TRC1<br>C210&nbsp;M2 TRC1,2<br>C210 M1 TRC1,2,3
+
-
 
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SU2+ required:<br>B200&nbsp;M2 TRC2<br>B200 M1 TRC1<br>C210 M2 TRC3<br>C210 M1 TRC4
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-
 
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| bgcolor="pink" align="center" | No
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| bgcolor="pink" align="center" | No
| bgcolor="pink" align="center" | No
|}
|}
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vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs  
vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs  
-
See one of the following for more information on vDisk space:
+
[http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_010.html#UCCX_RF_D6E9CBC6_00 Click here] for more information on vDisk space.  
-
 
+
-
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851ig.pdf Installing Cisco Unified Contact Center Express Release 9.0(1) guide]  
+
-
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851ig.pdf Installing Cisco Unified Contact Center Express Release 8.5(1) guide]
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<br>  
<br>  
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vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2  
vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2  
-
See one of the following for more information on vDisk space:
+
[http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_010.html#UCCX_RF_D6E9CBC6_00 Click here] for more information on vDisk space.  
-
 
+
-
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851ig.pdf Installing Cisco Unified Contact Center Express Release 9.0(1) guide]  
+
-
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851ig.pdf Installing Cisco Unified Contact Center Express Release 8.5(1) guide]
+
-
 
+
-
<br>
+
== Notes on 400 agents VM configuration  ==
== Notes on 400 agents VM configuration  ==
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vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2  
vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2  
-
See one of the following for more information on vDisk space:
+
[http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_010.html#UCCX_RF_D6E9CBC6_00 Click here] for more information on vDisk space.  
-
 
+
-
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851ig.pdf Installing Cisco Unified Contact Center Express Release 9.0(1) guide]  
+
-
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851ig.pdf Installing Cisco Unified Contact Center Express Release 8.5(1) guide]
+
<br>  
<br>  

Revision as of 12:40, 6 August 2013

Contents

Version 9.0(x)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
100 agents
See notes
Yes 2 4 GB 1x 146 GB 1
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No
400 agents
See notes
No 4 8 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No


Version 8.5(x)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
100 agents
See notes
Yes 2 4 GB 1x 146 GB 1
Yes Yes Yes Yes Yes Yes Yes Yes
(8.5 SU4+)
Yes Yes Yes No
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No
400 agents
See notes
No 4 8 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No



Version 8.0(2+)

Click here for a Legend

Component & Capacity Point
Use with BE 6000?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU


100 agents
See notes
Yes 2 4 GB 1x 146 GB 1
Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes No
300 agents
See notes
No 2 4 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No
400 agents
See notes
No 4 8 GB 2x 146 GB 1
No No Yes Yes Yes Yes Yes No Yes Yes Yes No

Notes on 100 agents VM configuration

vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs

Click here for more information on vDisk space.


Notes on 300 agents VM configuration

vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2

Click here for more information on vDisk space.

Notes on 400 agents VM configuration

vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2

Click here for more information on vDisk space.


IOPS and Storage System Performance Requirements

The following table lists the IOPS numbers for Unified Contact Center Express/IPIVR.

IOPS Type 100 agent or 300 agent VM configuration
IOPS Avg per VM 150
IOPS Max spike per VM 1500




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