Virtualization for Cisco Unified Contact Center Domain Manager

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<br>[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]
 
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'''Go to:''' [[:Category:Hosted Collaboration Solution for Contact Center|'''Hosted Collaboration Solution for Contact Center''']]
 
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= Version 11.5(1)  =
 
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{| style="height: 476px; width: 1200px" class="wikitable FCK__ShowTableBorders"
 
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| bgcolor="#ffffff" colspan="24" |
 
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*'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency support]]''' = Full
 
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*'''[[Unified Communications VMware Requirements|Supported Versions of VMware vSphere ESXi]]''' = 5.1, 5.5, 6.0<br>
 
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! rowspan="3" bgcolor="#cccccc" | Component and Capacity Point<br>
 
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! colspan="4" rowspan="2" bgcolor="#cccccc" |
 
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VM Configuration Requirements
 
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[https://software.cisco.com/download/release.html?mdfid=286309785&flowid=80922&softwareid=284274761&release=11.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest Download OVA]
 
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! align="center" colspan="7" bgcolor="#cccccc" | Supported Hardware (Latest)
 
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! bgcolor="#cccccc" align="center" colspan="5" | [http://docwiki-dev.cisco.com/wiki/UC_Virtualization_Supported_Hardware#UC_on_UCS_Tested_Reference_Configurations UCS Tested Reference Configurations]
 
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! bgcolor="#cccccc" align="center" colspan="2" | [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#Processors_.2F_CPUs UCS or 3rd-party Specs-based on Intel Xeon]
 
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! bgcolor="#cccccc" | [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines VCPU]
 
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! bgcolor="#cccccc" | [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines vRAM]
 
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! bgcolor="#cccccc" | [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines vDisk]
 
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! bgcolor="#cccccc" | [http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines vNIC]
 
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! bgcolor="#cccccc" align="center" | [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#BE6000S_Servers_and_Extra-Small_UConUCS_Tested_Reference.C2.A0Configurations BE6000S XS TRC]<br>
 
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! bgcolor="#cccccc" align="center" | [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#BE6000M_Servers_and_Small_UConUCS_Tested_Reference_Configurations BE6000M S TRCs]
 
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! bgcolor="#cccccc" align="center" | [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#BE6000H.C2.A0Servers_and_Small_Plus_UConUCS_Tested.C2.A0Reference_Configurations BE6000H S+TRCs]<br>
 
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! bgcolor="#cccccc" align="center" | [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#BE7000M_Servers_and.C2.A0Medium_UConUCS_Tested_Reference.C2.A0Configurations BE7000M M TRCs]
 
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! bgcolor="#cccccc" align="center" | [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#BE7000H.C2.A0Servers_and_Large_UConUCS_Tested.C2.A0Reference_Configurations BE7000H L TRCs]
 
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! bgcolor="#cccccc" align="center" | [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#Processors_.2F_CPUs Full UC Perf. CPUs]
 
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! bgcolor="#cccccc" align="center" | [http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#Processors_.2F_CPUs Restricted UC Perf. CPUs]
 
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|-
 
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| CCDM Database Server<br><br>
 
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| 8
 
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| 32 GB
 
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|
 
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1 x 80 GB
 
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1 x 200 GB
 
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1 x 25 GB
 
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| 1
 
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| bgcolor="#ffc0cb" align="center" | No
 
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| bgcolor="#ffc0cb" align="center" | No
 
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| bgcolor="#ffc0cb" align="center" | No
 
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No
 
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| bgcolor="#ffff00" align="center" |
 
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Yes
 
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[http://docwiki-dev.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Domain_Manager#Notes_on_UCS_Tested_Reference_Configuration_and_Specs-based_Support (see details)]
 
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| bgcolor="#ffff00" align="center" | Yes<br>[http://docwiki-dev.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Domain_Manager#Notes_on_UCS_Tested_Reference_Configuration_and_Specs-based_Support (see details)]
 
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| bgcolor="#ffc0cb" align="center" | No
 
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|-
 
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| CCDM App/Web Server <br><br>
 
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| 8
 
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| 32 GB
 
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|
 
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1 x 80 GB
 
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1 x 100 GB<br>
 
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| 1
 
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| bgcolor="#ffc0cb" align="center" | No
 
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| bgcolor="#ffc0cb" align="center" | No
 
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| bgcolor="#ffc0cb" align="center" | No
 
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| bgcolor="#ffc0cb" align="center" |
 
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No
 
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| bgcolor="#ffff00" align="center" |
 
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Yes
 
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[http://docwiki-dev.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Domain_Manager#Notes_on_UCS_Tested_Reference_Configuration_and_Specs-based_Support (see details)]
 
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| bgcolor="#ffff00" align="center" | Yes<br>[http://docwiki-dev.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Domain_Manager#Notes_on_UCS_Tested_Reference_Configuration_and_Specs-based_Support (see details)]
 
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| bgcolor="#ffc0cb" align="center" | No
 
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|}
 
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<sup></sup><br>
 
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= Notes on UCS Tested Reference Configuration and Specs-based Support  =
 
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The [http://www.cisco.com/c/en/us/products/collateral/unified-communications/business-edition-7000/eos-eol-notice-c51-734056.html EOS notice for the Cisco Business Edition 7000M server]&nbsp;does not apply to the C220M3SFF TRC (SKU: UCUCS-EZ-C220M3S) or C240M3S TRC #1 (SKU: UCUCS-EZ-C240M3S. The C220M3SFF TRC and C240M3S TRC #1 will continue to be sold until these M3 TRC servers are EOS.
 
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When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:
 
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*The UCS M4 generation of C series servers is supported for use with any version of the Unified CCE application&nbsp;where the UCS M3 TRCs are supported as long as firmware 2.0(9c)&nbsp;or&nbsp;later is applied on the UCS C M4 series.&nbsp;
 
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*For more information on Unified CCE&nbsp;oversubscription support policy for 11.5, please refer to the Oversubscription section of the [http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/tsd-products-support-series-home.html Cisco Hosted Collaboration Solution for Contact Center Design Guide] .
 
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Cisco HCS for CC supports Cisco UCS servers only under the specs-based support policy. 3rd party servers are not supported
 
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= IOPS and Storage System Performance Requirements  =
 
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*CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
 
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*Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
 
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*VM snapshots are not supported in production since they have significant impact on system performance.
 
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*Enable hyperthreading on all ESXi servers.
 
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*The SAN must be able to handle the following Unified CCE application disk I/O characteristics.
 
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<br>
 
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{| width="735" cellspacing="1" cellpadding="1" border="1"
 
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| valign="middle" align="center" rowspan="2" | '''CCDM Component <br>'''
 
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| valign="middle" align="center" colspan="3" | '''IOPS'''<br>
 
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| valign="middle" align="center" colspan="3" | '''Disk Read KBytes / sec.<br>'''
 
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| valign="middle" align="center" colspan="3" | '''Disk Write KBytes / sec.<br>'''
 
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| valign="middle" align="center" rowspan="2" | '''Operating Conditions<br>'''
 
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| valign="middle" align="center" | '''Peak<br>'''
 
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| valign="middle" align="center" | '''Avg.<br>'''
 
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| valign="middle" align="center" | '''95th Pct.<br>'''
 
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| valign="middle" align="center" | '''Peak<br>'''
 
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| valign="middle" align="center" | '''Avg.<br>'''
 
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| valign="middle" align="center" | '''95th Pct.<br>'''
 
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| valign="middle" align="center" | '''Peak<br>'''
 
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| valign="middle" align="center" | '''Avg.<br>'''
 
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| valign="middle" align="center" | '''95th Pct.<br>'''
 
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|-
 
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| CCDM (DB)<br>
 
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| 502<br>
 
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| 158<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| 8000 agents, 175 concurrent users per web server<br>
 
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| CCDM (Web)<br>
 
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| 1723<br>
 
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| 802<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| N/A<br>
 
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| 8000 agents, 175 concurrent users per web server<br>
 
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=== <br> <br> '''This content has moved!'''<br>  ===
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! style="background-color: rgb(255, 215, 0);" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
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|}
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Back to: Category:Hosted Collaboration Solution for Contact Center
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'''Its new location is:&nbsp; [http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/pcce_virt_index.html http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/pcce_virt_index.html]'''
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Hosted_Collaboration_Solution_for_Contact_Center<br>
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Latest revision as of 00:09, 14 September 2017




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