Virtualization for Cisco Finesse
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Version 9.1(x)
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| Small deployment option See notes | No | 2 | 8 GB | 1x 146 GB | 1 | | No | No | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | No | |||
| Large deployment option See notes | No | 4 | 8GB | 1x 146 GB | 1 | | No | No | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | No | |||
Version 9.0(x)
| | | click to download OVA file for this version | | | |||||||||||||||||
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| Large deployment option See notes | No | 4 | 8GB | 1x 146 GB | 1 | | No | No | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | No | |||
Version 8.5(3+)
| | | click to download OVA file for this version | | | |||||||||||||||||
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| Large deployment option See notes | No | 4 | 8GB | 1x 146 GB | 1 | | No | No | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | No | |||
Notes on Small deployment option VM configuration
Note: Finesse supports HTTPS only for Release 9.1(1) or later.
Capacity = 500 agents over HTTP or 250 agents over HTTPS (maximum 3000 configured agents).
Notes on Large deployment option VM configuration
Note: Finesse supports HTTPS only for Release 9.1(1) or later.
Capacity = 2000 agents over HTTP or 1000 agents over HTTPS (maximum 6000 configured agents).
IOPS and Storage System Performance Requirements
The following table lists the IOPS numbers for Cisco Finesse.
| IOPS Type | IOPS Specification |
| Max IOPS | 160 |
| 95th percentile | 150 |
Other Requirements for Cisco Finesse
Hardware
Before you install the Finesse software on any server, you must address the following requirement:
If you are performing a fresh install of Finesse in any deployment, be sure to verify that the virtual machine is also fresh (no previously-installed OS is present in the VM).
Virtualization Software
All Finesse servers run on VMs using the Unified Communications Operating System (Unified OS or UCOS).
See Unified Communications VMWare Requirements and Ongoing Virtualization Operations and Maintenance.
- Finesse ISO or DVD (Note: We strongly recommend that you install Finesse by configuring a DataStore ISO file on the virtual CD/DVD drive of the target VM.)
- ESXi must be installed prior to the installation of Cisco Finesse.
- Be sure to disable Large Receive Offload (LRO) on the ESXi 4.1 or ESXi 5.0 host.
Deploying Virtual Machines for Cisco Finesse
See Unified Communications VMWare Requirements.
The following software requirements apply specifically to Finesse:
- For other third-party software requirements and for a list of approved UCS servers, see the server requirements and version compatibility with Unified CM sections in the Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND) available at http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html.
Perform the following steps in vSphere client to deploy the Virtual machines:
- Highlight the host or cluster to which you wish the VM to be deployed.
- Select File > Deploy OVF Template.
- Click the Deploy from File radio button and specify the name and location of the file you downloaded in the previous section OR click the Deploy from URL radio button and specify the complete URL in the field, then click Next.
- Enter the name of the VM machine that you are creating and the location where it will be created
- Choose the type of deployment (Production or Lab)
- Choose the datastore on which you would like the VM to reside - be sure there is sufficient free space to accommodate the new VM, then click Next.
- Verify the deployment settings, then click Finish.
- Update boot order as per instructions below
- Insert the Finesse disk and follow the Finesse installation guide.
Changing the Boot Order of the Virtual Machine
You must change the boot order of the Virtual Machine so that the system boots off the CD/DVD drive for the install.
To change the boot order of the Virtual Machine:
- In VMware vSphere Client, power off the virtual machine onto which you deployed the OVA template.
- In the left pane of vSphere Client, right-click the name of the virtual machine, and select Edit Settings.
- In the Virtual Machine Properties dialog box, select the Options tab.
- In the Settings column, under Advanced, select Boot Options.
- Under Force BIOS Setup, check the The Next Time the Virtual Machine Boots, Force Entry into the BIOS Setup Screen check box.
- Click OK to close the Virtual Machine Properties dialog box.
- Power on the virtual machine (The virtual machine boots into the BIOS menu)
- Navigate to the Boot menu and change the boot device order so the CD-ROM device is listed first and the Hard Drive device is listed second.
- Save the change and exit BIOS setup.
Note: After finishing the installation, consider changing the boot order back so that the Hard Drive device is again listed before the CD-ROM device.
Related Documents
The Cisco Finesse Installation and Getting Started Guide is available from the Finesse page on Cisco.com: (http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html)
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