Virtualization for Cisco Finesse

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== Version 10.0(x)  ==
-
= Updates to this Page  =
+
'''Note:''' The information on this page applies to a stand-alone Finesse deployed with Unified Contact Center Enterprise. For information about Finesse deployed coresident with Unified Contact Center Express, see [[Virtualization for Unified CCX|Virtualization for Unified CCX]].
-
The following is a list of significant updates to this page:
+
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]
-
<br>
+
{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
 +
|-
 +
! width="100" rowspan="3" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>
 +
! width="50" rowspan="3" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Preloaded with]] [[Cisco Business Edition 6000|Business Edition]]?'''</center>
 +
! colspan="4" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/type.html?mdfid=283613135&i=rm '''click to download OVA file for this version''']</center>
 +
! colspan="9" style="background: rgb(229,228,226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>
 +
! colspan="4" style="background: rgb(229,228,226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
 +
|- style="background: rgb(229,228,226)"
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vRAM]]'''</center>
 +
! width="70" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vDisk]]'''</center>
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vNIC]]'''</center>
 +
! colspan="7" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''<br>S is same as BE6000&nbsp;MD<br>S+ is same as BE6000&nbsp;HD<br>M includes&nbsp;BE7000<br></center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''<br></center>
 +
|- style="background: rgb(229,228,226)"
 +
| <center></center><br>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S+]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|L]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|2XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
|-
 +
| bgcolor="#ffffff" colspan="22" |
 +
*'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency support]]''' = Full
 +
*'''[[Unified Communications VMware Requirements|Supported Versions of VMware vSphere ESXi]]''' = 5.0, 5.1
 +
*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
-
{| class="wikitable FCK__ShowTableBorders"
 
|-
|-
-
! Date
+
| Small deployment option<br>[[#Notes_on_Small_deployment_option_VM_configuration|See notes]]
-
! Update
+
| bgcolor="#ffc0cb" | No
 +
| 2
 +
| 8 GB
 +
| 1x 146 GB
 +
| 1
 +
| bgcolor="#ffffff" align="center" | <br>
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
|-
 +
| Large&nbsp; deployment option<br>[[#Notes_on_Small_deployment_option_VM_configuration|See notes]]
 +
| bgcolor="#ffc0cb" | No
 +
| 4
 +
| &nbsp; 8GB
 +
| 1x 146 GB<br>
 +
| 1
 +
| bgcolor="#ffffff" align="center" | <br>
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
|}
 +
 
 +
<br>
 +
 
 +
<br>
 +
 
 +
== Version 9.1(x)  ==
 +
 
 +
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]
 +
 
 +
{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
 +
|-
 +
! width="100" rowspan="3" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>
 +
! width="50" rowspan="3" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Preloaded with]] [[Cisco Business Edition 6000|Business Edition]]?'''</center>
 +
! colspan="4" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/type.html?mdfid=283613135&flowid=30701 '''click to download OVA file for this version''']</center>
 +
! colspan="9" style="background: rgb(229,228,226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>
 +
! colspan="4" style="background: rgb(229,228,226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
 +
|- style="background: rgb(229,228,226)"
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vRAM]]'''</center>
 +
! width="70" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vDisk]]'''</center>
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vNIC]]'''</center>
 +
! colspan="7" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''<br>S is same as BE6000 MD<br>S+ is same as BE6000 HD<br>M includes BE7000<br></center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''<br></center>
 +
|- style="background: rgb(229,228,226)"
 +
| <center></center><br>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S+]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|L]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|2XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
|-
 +
| bgcolor="#ffffff" colspan="22" |
 +
*'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency support]]''' = Full
 +
*'''[[Unified Communications VMware Requirements|Supported Versions of VMware vSphere ESXi]]''' = 5.0, 5.1
 +
*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
 +
 
|-
|-
-
| &nbsp;&nbsp;January 2012&nbsp;
+
| Small deployment option<br>[[#Notes_on_Small_deployment_option_VM_configuration|See notes]]
-
| &nbsp; This is the initial version of this page.
+
| bgcolor="#ffc0cb" | No
 +
| 2
 +
| 8 GB
 +
| 1x 146 GB
 +
| 1
 +
| bgcolor="#ffffff" align="center" | <br>
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|-
|-
-
| &nbsp;&nbsp;October 2012&nbsp;
+
| Large&nbsp; deployment option<br>[[#Notes_on_Small_deployment_option_VM_configuration|See notes]]
-
| &nbsp; Added support for ESXi 5.0
+
| bgcolor="#ffc0cb" | No
 +
| 4
 +
| &nbsp; 8GB
 +
| 1x 146 GB<br>
 +
| 1
 +
| bgcolor="#ffffff" align="center" | <br>
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
|}
|}
-
= Information for Partners about&nbsp;Finesse Deployments  =
+
<br>
-
See:
+
<br>
-
[[Before You Buy or Deploy - Considerations for Design and Procurement]].  
+
== Version 9.0(x)  ==
-
[[Unified Communications Virtualization Supported Applications]]  
+
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]  
-
<br>
+
{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
 +
|-
 +
! width="100" rowspan="3" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>
 +
! width="50" rowspan="3" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Preloaded with]] [[Cisco Business Edition 6000|Business Edition]]?'''</center>
 +
! colspan="4" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/type.html?mdfid=283613135&flowid=30701 '''click to download OVA file for this version''']</center>
 +
! colspan="9" style="background: rgb(229,228,226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>
 +
! colspan="4" style="background: rgb(229,228,226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
 +
|- style="background: rgb(229,228,226)"
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vRAM]]'''</center>
 +
! width="70" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vDisk]]'''</center>
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vNIC]]'''</center>
 +
! colspan="7" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''<br>S is same as BE6000 MD<br>S+ is same as BE6000 HD<br>M includes BE7000<br></center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''<br></center>
 +
|- style="background: rgb(229,228,226)"
 +
| <center></center><br>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S+]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|L]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|2XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
|-
 +
| bgcolor="#ffffff" colspan="22" |
 +
*'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency support]]''' = Full
 +
*'''[[Unified Communications VMware Requirements|Supported Versions of VMware vSphere ESXi]]''' = 5.0 only<br>
 +
*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
 +
 
 +
|-
 +
| Large&nbsp; deployment option<br>[[#Notes_on_Small_deployment_option_VM_configuration|See notes]]
 +
| bgcolor="#ffc0cb" | No
 +
| 4
 +
| &nbsp; 8GB
 +
| 1x 146 GB<br>
 +
| 1
 +
| bgcolor="#ffffff" align="center" | <br>
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
|}
 +
 
 +
<br>
 +
 
 +
<br>
 +
 
 +
== Version 8.5(3+)  ==
 +
 
 +
[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]
 +
 
 +
<br>
 +
 
 +
{| class="wikitable FCK__ShowTableBorders" style="width: 1200px; height: 476px"
 +
|-
 +
! width="100" rowspan="3" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Component &amp; Capacity Point]]'''</center>
 +
! width="50" rowspan="3" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|Preloaded with]] [[Cisco Business Edition 6000|Business Edition]]?'''</center>
 +
! colspan="4" style="background: rgb(229,228,226)" | <center>'''[[Legend for Cisco Collaboration Virtualization Support|VM Configuration Requirements]]'''<br>[http://software.cisco.com/download/type.html?mdfid=283613135&flowid=30701 '''click to download OVA file for this version''']</center>
 +
! colspan="9" style="background: rgb(229,228,226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]</center>
 +
! colspan="4" style="background: rgb(229,228,226)" | <center>[[UC Virtualization Supported Hardware|Supported Hardware (Older)]]</center>
 +
|- style="background: rgb(229,228,226)"
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vCPU]]'''</center>
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vRAM]]'''</center>
 +
! width="70" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vDisk]]'''</center>
 +
! width="50" rowspan="2" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|vNIC]]'''</center>
 +
! colspan="7" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''<br>S is same as BE6000 MD<br>S+ is same as BE6000 HD<br>M includes BE7000<br></center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UCS Tested Reference Configurations]]'''</center>
 +
! colspan="2" | <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|UCS or 3rd-party Specs-based on Intel Xeon]]'''<br></center>
 +
|- style="background: rgb(229,228,226)"
 +
| <center></center><br>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S+]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|L]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|2XL]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|S]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Table_1_-_UC_on_UCS_TRCs|M]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Full UC Perf. CPU]]'''</center>
 +
| <center>'''[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|Restricted UC Perf. CPU]]'''</center>
 +
|-
 +
| bgcolor="#ffffff" colspan="22" |
 +
*'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency support]]''' = Full
 +
*'''[[Unified Communications VMware Requirements|Supported Versions of VMware vSphere ESXi]]''' = 4.1, 5.0 only
 +
*[[#IOPS_and_Storage_System_Performance_Requirements|Click for "IOPS"]]
 +
 
 +
<br>
 +
 
 +
|-
 +
| Large&nbsp; deployment option<br>[[#Notes_on_Small_deployment_option_VM_configuration|See notes]]
 +
| bgcolor="#ffc0cb" | No
 +
| 4
 +
| &nbsp; 8GB
 +
| 1x 146 GB<br>
 +
| 1
 +
| bgcolor="#ffffff" align="center" | <br>
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="#ffc0cb" align="center" | No
 +
|}
 +
 
 +
<br>
 +
 
 +
<br>
 +
 
 +
== Notes on Small deployment option VM configuration  ==
 +
 
 +
'''Note:'''&nbsp;Finesse supports HTTPS only for Release 9.1(1) or later.
 +
 
 +
Capacity = 500 agents over HTTP or 250 agents over HTTPS (maximum 3000 configured agents).
 +
 
 +
<br>
 +
 
 +
== Notes on Large deployment option VM configuration  ==
 +
 
 +
'''Note:'''&nbsp;Finesse supports HTTPS only for Release 9.1(1) or later.
 +
 
 +
Capacity = 2000 agents over HTTP or 1000 agents over HTTPS (maximum 6000 configured agents).
 +
 
 +
<br>
 +
 
 +
== IOPS and Storage System Performance Requirements  ==
 +
 
 +
The following table lists the IOPS numbers for Cisco Finesse.
 +
 
 +
{| width="300" cellspacing="1" cellpadding="1" border="1"
 +
|-
 +
| '''IOPS Type'''
 +
| '''IOPS Specification'''
 +
|-
 +
| width="125" | Max IOPS
 +
| 160
 +
|-
 +
| 95th percentile
 +
| 150
 +
|}
 +
 
 +
<br>
 +
 
 +
<br><br>  
-
= VM-Specific&nbsp;Finesse Hardware Requirements  =
+
= Other Requirements for Cisco Finesse =
-
See [[Tested Reference Configurations (TRC)]].
+
== Hardware  ==
Before you install the&nbsp;Finesse software on any server, you must address the following requirement:  
Before you install the&nbsp;Finesse software on any server, you must address the following requirement:  
Line 37: Line 353:
If you are performing a fresh install of&nbsp;Finesse in any deployment, be sure to verify that the virtual machine is also fresh (no previously-installed OS is present in the VM).  
If you are performing a fresh install of&nbsp;Finesse in any deployment, be sure to verify that the virtual machine is also fresh (no previously-installed OS is present in the VM).  
-
= Finesse-Specific Details for VMware Requirements =
+
<br>
 +
 
 +
== Virtualization Software ==
All&nbsp;Finesse servers run on VMs using the Unified Communications Operating System (Unified OS or UCOS).  
All&nbsp;Finesse servers run on VMs using the Unified Communications Operating System (Unified OS or UCOS).  
Line 44: Line 362:
*Finesse&nbsp;ISO or DVD ('''Note:''' We strongly recommend that you install Finesse by configuring a DataStore ISO file on the virtual CD/DVD drive of the target VM.)  
*Finesse&nbsp;ISO or DVD ('''Note:''' We strongly recommend that you install Finesse by configuring a DataStore ISO file on the virtual CD/DVD drive of the target VM.)  
-
*ESXi 4.1 must be installed prior to the&nbsp;installation of Cisco Finesse Release 8.5(3).
+
*ESXi must be installed prior to the&nbsp;installation of Cisco Finesse.  
-
*ESXi 5.0 must be installed prior to the installation of Cisco&nbsp;Finesse Release 9.0(1).
+
-
*Cisco UCS Hardware—Cisco Finesse&nbsp;supports a [http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support specifications-based virtualization model.] You can use any hardware platform you like (from any vendor) as long as it supports the specifications required for the VM and the OVA template. Also, you can run any other application(s) you like on that same server.  
+
*Be sure to [[Disable LRO|disable&nbsp;Large Receive Offload (LRO)]] on the ESXi 4.1 or ESXi 5.0&nbsp;host.&nbsp;&nbsp;
*Be sure to [[Disable LRO|disable&nbsp;Large Receive Offload (LRO)]] on the ESXi 4.1 or ESXi 5.0&nbsp;host.&nbsp;&nbsp;
-
= VM-Specific&nbsp;Finesse Software Requirements =
+
<br><br>
 +
 
 +
== Deploying Virtual Machines for Cisco Finesse  ==
See [[Unified Communications VMWare Requirements]].  
See [[Unified Communications VMWare Requirements]].  
Line 55: Line 373:
The following software requirements apply specifically to Finesse:  
The following software requirements apply specifically to Finesse:  
-
*Finesse&nbsp;Release 8.5(3) can only be deployed on servers using VMware ESXi 4.1.
 
-
*Finesse Release 9.0(1)&nbsp;and later can only be deployed on servers using VMware ESXi 5.0.
 
-
*The downloadable OVF Templates have the hardware configuration for the&nbsp;Finesse VMs. This is the only configuration supported. Please use the&nbsp;Finesse OVF Appliance to install Finesse.
 
*For other third-party software requirements and for a list of approved UCS servers, see the server requirements and version compatibility with Unified CM sections in the&nbsp;C''isco Unified Contact Center Enterprise Solution Reference Network Design (SRND)''&nbsp;available&nbsp; at [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html].
*For other third-party software requirements and for a list of approved UCS servers, see the server requirements and version compatibility with Unified CM sections in the&nbsp;C''isco Unified Contact Center Enterprise Solution Reference Network Design (SRND)''&nbsp;available&nbsp; at [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html].
-
 
-
= Finesse-Specific Information for OVA Templates  =
 
-
 
-
See [[Unified Communications Virtualization Downloads (including OVA/OVF Templates)]].
 
-
 
-
The Finesse OVA can be downloaded here: [http://www.cisco.com/cisco/software/type.html?mdfid=283613135&catid=null http://www.cisco.com/cisco/software/type.html?mdfid=283613135&amp;catid=null]
 
-
 
-
= Finesse-Specific Information for Sizing Guidelines  =
 
-
 
-
The Finesse Production OVF includes the following settings:
 
-
 
-
*4 vCPU
 
-
*8&nbsp;GB RAM
 
-
*1 vNIC with static MAC address
 
-
*1&nbsp;vDisks:&nbsp;146 GB (contains&nbsp;aligned partitions for Cisco Finesse application)&nbsp;
 
-
 
-
= Cisco Finesse-Specific VM Information on Installation, Timekeeping, and Best Practices  =
 
-
 
-
== Creating the Finesse Virtual Machine  ==
 
Perform the following steps in vSphere client to deploy the Virtual machines:  
Perform the following steps in vSphere client to deploy the Virtual machines:  
Line 90: Line 386:
#Update boot order as per instructions below  
#Update boot order as per instructions below  
#Insert&nbsp;the Finesse disk and follow&nbsp;the Finesse&nbsp;installation guide.
#Insert&nbsp;the Finesse disk and follow&nbsp;the Finesse&nbsp;installation guide.
 +
 +
<br>
== Changing the Boot Order of the Virtual Machine  ==
== Changing the Boot Order of the Virtual Machine  ==
Line 109: Line 407:
Note: After finishing the installation, consider changing the boot order back so that the Hard Drive device is again listed before the CD-ROM device.  
Note: After finishing the installation, consider changing the boot order back so that the Hard Drive device is again listed before the CD-ROM device.  
-
----
+
<br>
-
= Related Documents  =
+
== Related Documents  ==
The Cisco Finesse Installation and Getting Started&nbsp;Guide is available from the Finesse page on Cisco.com: ([http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html])&nbsp;  
The Cisco Finesse Installation and Getting Started&nbsp;Guide is available from the Finesse page on Cisco.com: ([http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html])&nbsp;  
Line 117: Line 415:
----
----
-
{| class="wikitable" border="1"
+
{| border="1" class="wikitable"
|-
|-
! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
|}
|}
-
[[Category:Cisco_Finesse]]
+
<br>

Latest revision as of 17:19, 28 January 2014

Contents

Version 10.0(x)

Note: The information on this page applies to a stand-alone Finesse deployed with Unified Contact Center Enterprise. For information about Finesse deployed coresident with Unified Contact Center Express, see Virtualization for Unified CCX.

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Small deployment option
See notes
No 2 8 GB 1x 146 GB 1
No No Yes Yes Yes Yes Yes No No Yes Yes No
Large  deployment option
See notes
No 4   8GB 1x 146 GB
1
No No Yes Yes Yes Yes Yes No No Yes Yes No



Version 9.1(x)

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Small deployment option
See notes
No 2 8 GB 1x 146 GB 1
No No Yes Yes Yes Yes Yes No No Yes Yes No
Large  deployment option
See notes
No 4   8GB 1x 146 GB
1
No No Yes Yes Yes Yes Yes No No Yes Yes No



Version 9.0(x)

Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Large  deployment option
See notes
No 4   8GB 1x 146 GB
1
No No Yes Yes Yes Yes Yes No No Yes Yes No



Version 8.5(3+)

Click here for a Legend


Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon

S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU


Large  deployment option
See notes
No 4   8GB 1x 146 GB
1
No No Yes Yes Yes Yes Yes No No Yes Yes No



Notes on Small deployment option VM configuration

Note: Finesse supports HTTPS only for Release 9.1(1) or later.

Capacity = 500 agents over HTTP or 250 agents over HTTPS (maximum 3000 configured agents).


Notes on Large deployment option VM configuration

Note: Finesse supports HTTPS only for Release 9.1(1) or later.

Capacity = 2000 agents over HTTP or 1000 agents over HTTPS (maximum 6000 configured agents).


IOPS and Storage System Performance Requirements

The following table lists the IOPS numbers for Cisco Finesse.

IOPS Type IOPS Specification
Max IOPS 160
95th percentile 150




Other Requirements for Cisco Finesse

Hardware

Before you install the Finesse software on any server, you must address the following requirement:

If you are performing a fresh install of Finesse in any deployment, be sure to verify that the virtual machine is also fresh (no previously-installed OS is present in the VM).


Virtualization Software

All Finesse servers run on VMs using the Unified Communications Operating System (Unified OS or UCOS).

See Unified Communications VMWare Requirements and Ongoing Virtualization Operations and Maintenance.

  • Finesse ISO or DVD (Note: We strongly recommend that you install Finesse by configuring a DataStore ISO file on the virtual CD/DVD drive of the target VM.)
  • ESXi must be installed prior to the installation of Cisco Finesse.
  • Be sure to disable Large Receive Offload (LRO) on the ESXi 4.1 or ESXi 5.0 host.  



Deploying Virtual Machines for Cisco Finesse

See Unified Communications VMWare Requirements.

The following software requirements apply specifically to Finesse:

Perform the following steps in vSphere client to deploy the Virtual machines:

  1. Highlight the host or cluster to which you wish the VM to be deployed.
  2. Select File > Deploy OVF Template.
  3. Click the Deploy from File radio button and specify the name and location of the file you downloaded in the previous section OR click the Deploy from URL radio button and specify the complete URL in the field, then click Next.
  4. Enter the name of the VM machine that you are creating and the location where it will be created
  5. Choose the type of deployment (Production or Lab)
  6. Choose the datastore on which you would like the VM to reside - be sure there is sufficient free space to accommodate the new VM, then click Next.
  7. Verify the deployment settings, then click Finish.
  8. Update boot order as per instructions below
  9. Insert the Finesse disk and follow the Finesse installation guide.


Changing the Boot Order of the Virtual Machine

You must change the boot order of the Virtual Machine so that the system boots off the CD/DVD drive for the install.

To change the boot order of the Virtual Machine:

  1. In VMware vSphere Client, power off the virtual machine onto which you deployed the OVA template.
  2. In the left pane of vSphere Client, right-click the name of the virtual machine, and select Edit Settings.
  3. In the Virtual Machine Properties dialog box, select the Options tab.
  4. In the Settings column, under Advanced, select Boot Options.
  5. Under Force BIOS Setup, check the The Next Time the Virtual Machine Boots, Force Entry into the BIOS Setup Screen check box.
  6. Click OK to close the Virtual Machine Properties dialog box.
  7. Power on the virtual machine (The virtual machine boots into the BIOS menu)
  8. Navigate to the Boot menu and change the boot device order so the CD-ROM device is listed first and the Hard Drive device is listed second.
  9. Save the change and exit BIOS setup.

Note: After finishing the installation, consider changing the boot order back so that the Hard Drive device is again listed before the CD-ROM device.


Related Documents

The Cisco Finesse Installation and Getting Started Guide is available from the Finesse page on Cisco.com: (http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html


Back to: Unified Communications in a Virtualized Environment


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