Virtualization for CCMP with Unified CCE on UCS Hardware

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This page documents support for the Contact Center Management Portal (CCMP) product with Unified Contact Center Enterprise (UCCE) on Unified Computing Systems (UCS) hardware.

Contents

Updates to this Page

The following is a list of significant updates to this page:

Date Update
January 2011 Updated the OVA download link and procedure.
December 2010 Support for Unified CCE, Release 8.5(1).

CCMP Component Capacities and VM Configuration Requirements

See List of CCMP OVA Templates.

This table shows the supported CCMP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CCE component VMs.

CCMP Component Capacity vCPU RAM (GB) vDisk (GB) vNIC Template Name
CCMP (single box) 1500 agents 4 4 100 1 UCCE_ccmp_single_v1.0_vmv7.ova
CCMP (Web/App Svr only) 8000 agents 4 4 100 1 UCCE_ccmp_single_v1.0_vmv7.ova
CCMP (DB only) 8000 agents 8* 4 250 1 UCCE_ccmp_db_v1.0_vmv7.ova
CCMP (Co-Res with Config AW) 1500 agents 4 4 100 1 UCCE_ccmp_single_v1.0_vmv7.ova
CCMP (Co-Res with full AW-HDS-DDS - Lab only) 200 agents 4 4 100 1 UCCE_ccmp_single_v1.0_vmv7.ova
Note Note: To allow the DB server for 8k agent installations to access the required number of vCPU on Windows Standard Edition, you must set the cpuiid.coresPerSocket configuration parameter during VM Setup. For instructions, see the Virtualization Guide for Cisco Unified Contact Center Management Portal.


For instructions on how to obtain the OVA templates, see Downloading OVA Templates.

Downloading OVA Templates

  1. Proceed to the Release 8.0(2) Cisco download page.
  2. To download a single OVA file, click the Download File button next to that file. To download multiple OVA files, click the Add to Cart button next to each file that you want to download, then click on the Download Cart link. A Download Cart page appears.
  3. Click the Proceed with Download button on the Download Cart page. A Software License Agreement page appears.
  4. Read the Software License Agreement, then click the Agree button
  5. On the next page, click on either the Download Manager link (requires Java) or the Non Java Download Option link. A new browser window appears.
  • If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click Open to save the file to your local machine.
  • If you selected Non Java Download Option, click the Download link on the new browser window. Specify the location and save the file to your local machine.

VM Performance Requirements

  • CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
  • Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
  • VM snapshots are not supported in production since they have significant impact on system performance. 
  • The SAN must be able to handle the following Unified CCE application disk I/O characteristics.
  • Enable hyperthreading on all ESXi servers.
CCMP Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Pct. Peak Avg. 95th Pct. Peak Avg. 95th Pct.
CCMP (DB) 502 158 n/a n/a n/a n/a n/a n/a n/a 8000 agents;175 concurrent users per web server
CCMP (Web) 1723 802 n/a n/a n/a n/a n/a n/a n/a 8000 agents;175 concurrent users per web server

Upgrading or Migrating Unified CCMP For Use in a UCCE Virtualized Environment

This section details how to upgrade or migrate Unified CCMP so it can operate in a UCCE virtualized environment.

Backup the Existing Unified CCMP

Unified CCMP Database Server(s)

On the existing Unified CCMP Database Server(s), perform the following:

  1. In Windows Desktop click Start > All Programs > Microsoft SQL Server 2005 > SQL Server Management Studio. Microsoft SQL Server Management Studio displays.
  2. Enter the credentials of the database server and click Connect.
  3. Navigate to the CCMP Database (i.e., Portal).
  4. Right click the database and select Tasks > Back Up…
  5. Ensure the appropriate Database (i.e., Portal) is selected.
  6. Click Add.
  7. Type the file location of where you would like the back up to be made, or click ‘…’ to browse to the location. Note the backup name (i.e., Portal.bak) must be included.
  8. Click OK.
  9. Click OK (this will start the backup process).
  10. Repeat steps 3 through 9 for the Reporting Services Databases (ReportServer and ReportServerTempDB).
  11. The backups must be copied to the appropriate database servers.

Unified CCMP Web Server(s)

On the existing Unified CCMP Web Server(s), perform the following:

  1. In Windows Desktop click Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > Reporting Service Configuration Manager.
  2. Enter the machine name and instance name and click Connect.
  3. Click Encryption Keys.
  4. Click Backup.
  5. Enter the password.
  6. Enter the key file (for example, rs.snk).
  7. Click OK (this will back up the RS encryption key).
  8. Click Exit.

Restore the Existing Unified CCMP on the New Servers

Unified CCMP Database Server(s)

On the new Unified CCMP Database Server(s), perform the following:

  1. Ensure the appropriate backups have been copied onto this server.
  2. In Windows Desktop click Start > All Programs > Microsoft SQL Server 2005 > SQL Server Management Studio.
  3. Enter the credentials of the database server and click Connect.
  4. Right-click Databases.
  5. Click Restore Database.
  6. Enter the name of the database (for example, portal) in the To database field. Note: it is important you use the same name as previously used.
  7. Select From Device.
  8. Click
  9. Select Backup Media File.
  10. Select Add.
  11. Browse to the appropriate file.
  12. Click OK.
  13. Click OK.
  14. Click OK (this will restore the database).
  15. Repeat steps 4 through 11 for the Reporting Services Databases (i.e., ReportServer and ReportServerTempDB).

Unified CCMP Web server(s)

On the new Unified CCMP Web Server(s), perform the following:

  1. In Windows Desktop click Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > Reporting Service Configuration Manager.
  2. Enter the machine name and instance name and click Connect.
  3. Click Encryption Keys.
  4. Click Backup.
  5. Enter a password.
  6. Enter a key file (for example, rs.snk).
  7. Click Open.
  8. Click OK (this will set the correct RS encryption key).

Upgrading or Reinstalling Unified CCMP

  1. On the new Unified CCMP Web Server(s), configure the Reporting Services as described in the Cisco Unified CCMP Installation Guide.
  2. On the appropriate Unified CCMP, install or upgrade the components as described in the Cisco Unified CCMP Installation Guide or Upgrade Guide.

Unified CCMP Database Server(s)

  1. Open Configuration Manager.
  2. Edit Physical Servers, replacing the appropriate server names and IP addresses.
  3. Edit Unified CCMP Configuration/Reporting Services server to update the Reporting Services Instance (the HTTP address).
  4. Now test.
  5. Login to Unified CCMP as Administrator.
  6. Delete the audit and monitoring reports (should be found in Shared).
  7. Login to the report upload tool and upload the reports.
  8. Apply replication (if required) as described in the Cisco Unified CCMP Installation Guide.
  9. Restart all Unified CCMP services.

Unified CCE Server

  1. Open CMS Control.
  2. Edit the application connection details to refer to the new Unified CCMP Server(s).

Back to Virtualization for Unified CCE

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