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2012-10-02T14:43:25Z

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2011-11-10T11:23:50Z

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Rfarber: /* CCMP Component Capacities and VM Configuration Requirements */

2011-11-09T18:14:00Z

CCMP Component Capacities and VM Configuration Requirements

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Cchetty: Protected "Virtualization for CCMP with Unified CCE on UCS Hardware": Virtualization process [edit=sysop:move=sysop]

2011-06-07T20:59:27Z

Protected "Virtualization for CCMP with Unified CCE on UCS Hardware": Virtualization process [edit=sysop:move=sysop]

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Cchetty: /* Unified CCE Server */

2011-06-07T20:59:13Z

Unified CCE Server

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	# Edit the application connection details to refer to the new Unified CCMP Server(s).		# Edit the application connection details to refer to the new Unified CCMP Server(s).

-	-----	+	----
-	Back to [[~~Virtualization for~~ Unified ~~CCE~~]]	+
		+	<br>
		+
		+	{\| border="1" class="wikitable"
		+	\|-
		+	! style="background-color: rgb(255, 215, 0);" \| '''Back to:''' [[Unified Communications in a Virtualized Environment]]
		+	\|}

Cchetty: 1 revision

2011-05-16T19:56:06Z

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Cchetty: moved Virtualization for CCMP with UCCE on UCS Hardware to Virtualization for CCMP with Unified CCE on UCS Hardware

2011-05-11T19:41:46Z

moved Virtualization for CCMP with UCCE on UCS Hardware to Virtualization for CCMP with Unified CCE on UCS Hardware

New page

This page documents support for the Contact Center Management Portal (CCMP) product with Unified Contact Center Enterprise (UCCE) on Unified Computing Systems (UCS) hardware.
= Updates to this Page =
The following is a list of significant updates to this page:

{| class="wikitable"
|-
! Date
! Update
|-
| January 2011
| Updated the OVA download link and procedure.
|-
| December 2010
| Support for Unified CCE, Release 8.5(1).
|}

= CCMP Component Capacities and VM Configuration Requirements =

See [http://docwiki-dev.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Management_Portal List of CCMP OVA Templates.]

This table shows the supported CCMP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CCE component VMs.

{| class="wikitable"
|-
! CCMP Component
! Capacity
! vCPU
! RAM (GB)
! vDisk (GB)
! vNIC
! Template Name

|-
|CCMP (single box)
|1500 agents
|4
|4
|100
|1
|UCCE_ccmp_single_v1.0_vmv7.ova

|-
|CCMP (Web/App Svr only)
|8000 agents
|4
|4
|100
|1
|UCCE_ccmp_single_v1.0_vmv7.ova

|-
|CCMP (DB only)
|8000 agents
|8*
|4
|250
|1
|UCCE_ccmp_db_v1.0_vmv7.ova

|-
|CCMP (Co-Res with Config AW)
|1500 agents
|4
|4
|100
|1
|UCCE_ccmp_single_v1.0_vmv7.ova

|-
|CCMP (Co-Res with full AW-HDS-DDS - Lab only)
|200 agents
|4
|4
|100
|1
|UCCE_ccmp_single_v1.0_vmv7.ova
|}

{{note| To allow the DB server for 8k agent installations to access the required number of vCPU on Windows Standard Edition, you must set the '''cpuiid.coresPerSocket''' configuration parameter during VM Setup. For instructions, see the ''Virtualization Guide for Cisco Unified Contact Center Management Portal.''}}

For instructions on how to obtain the OVA templates, see [http://docwiki.cisco.com/wiki/Virtualization_for_CCMP_with_UCCE_on_UCS_Hardware#Downloading_OVA_Templates Downloading OVA Templates.]

== Downloading OVA Templates ==
# Proceed to the [http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=8.0(2)&mdfid=268439689&sftType=Cisco+Unified+Intelligent+Contact+Management+Software+Releases&optPlat=&nodecount=2&edesignator=&modelName=Cisco+Unified+Intelligent+Contact+Management+Enterprise&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&defInd=&modifmdfid=null&imname=&hybrid=Y&imst=N&relmdfid=&sortParam=1&sortByImage=1 Release 8.0(2) Cisco download page].
# To download a single OVA file, click the '''Download File''' button next to that file. To download multiple OVA files, click the '''Add to Cart''' button next to each file that you want to download, then click on the '''Download Cart''' link. A Download Cart page appears.
# Click the '''Proceed with Download''' button on the Download Cart page. A Software License Agreement page appears.
# Read the Software License Agreement, then click the '''Agree''' button
# On the next page, click on either the '''Download Manager''' link (requires Java) or the '''Non Java Download Option''' link. A new browser window appears.
:* If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click '''Open''' to save the file to your local machine.
:* If you selected Non Java Download Option, click the '''Download''' link on the new browser window. Specify the location and save the file to your local machine.

= VM Performance Requirements =

:* CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
:* Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
:* VM snapshots are not supported in production since they have significant impact on system performance. 
:* The SAN must be able to handle the following Unified CCE application disk I/O characteristics.
:* Enable hyperthreading on all ESXi servers.

{| class="wikitable"
|-
! rowspan = "2" | CCMP Component
! colspan = "3" | IOPS
! colspan = "3" | Disk Read KBytes / sec
! colspan = "3" | Disk Write KBytes / sec
! rowspan = "2" | Operating Conditions

|-
|'''Peak'''
|'''Avg.'''
|'''95th Pct.'''
|'''Peak'''
|'''Avg.'''
|'''95th Pct.'''
|'''Peak'''
|'''Avg.'''
|'''95th Pct.'''

|-
| CCMP (DB)
| 502
| 158
| n/a
| n/a
| n/a
| n/a
| n/a
| n/a
| n/a
| 8000 agents;175 concurrent users per web server

|-
| CCMP (Web)
| 1723
| 802
| n/a
| n/a
| n/a
| n/a
| n/a
| n/a
| n/a
| 8000 agents;175 concurrent users per web server
|}

= Upgrading or Migrating Unified CCMP For Use in a UCCE Virtualized Environment =

This section details how to upgrade or migrate Unified CCMP so it can operate in a UCCE virtualized environment.

== Backup the Existing Unified CCMP ==

=== Unified CCMP Database Server(s) ===

On the existing Unified CCMP Database Server(s), perform the following:

# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''SQL Server Management Studio'''. Microsoft SQL Server Management Studio displays.
# Enter the credentials of the database server and click '''Connect'''.
# Navigate to the CCMP Database (i.e., Portal).
# Right click the database and select '''Tasks''' > '''Back Up…'''
# Ensure the appropriate Database (i.e., Portal) is selected.
# Click '''Add'''.
# Type the file location of where you would like the back up to be made, or click ‘…’ to browse to the location. Note the backup name (i.e., Portal.bak) must be included.
# Click '''OK'''.
# Click '''OK''' (this will start the backup process).
# Repeat steps 3 through 9 for the Reporting Services Databases (ReportServer and ReportServerTempDB).
# The backups must be copied to the appropriate database servers.

=== Unified CCMP Web Server(s) ===

On the existing Unified CCMP Web Server(s), perform the following:

# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''Configuration Tools''' > '''Reporting Service Configuration Manager'''.
# Enter the machine name and instance name and click '''Connect'''.
# Click '''Encryption Keys'''.
# Click '''Backup'''.
# Enter the password.
# Enter the key file (for example, rs.snk).
# Click '''OK''' (this will back up the RS encryption key).
# Click '''Exit'''.

== Restore the Existing Unified CCMP on the New Servers ==

=== Unified CCMP Database Server(s) ===

On the new Unified CCMP Database Server(s), perform the following:
# Ensure the appropriate backups have been copied onto this server.
# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''SQL Server Management Studio'''.
# Enter the credentials of the database server and click Connect.
# Right-click '''Databases'''.
# Click '''Restore Database'''.
# Enter the name of the database (for example, portal) in the '''To''' database field. '''Note:''' it is important you use the same name as previously used.
# Select '''From Device'''.
# Click '''…'''
# Select '''Backup Media File'''.
# Select '''Add'''.
# Browse to the appropriate file.
# Click '''OK'''.
# Click '''OK'''.
# Click '''OK''' (this will restore the database).
# Repeat steps 4 through 11 for the Reporting Services Databases (i.e., ReportServer and ReportServerTempDB).

== Unified CCMP Web server(s) ==

On the new Unified CCMP Web Server(s), perform the following:

# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''Configuration Tools''' > '''Reporting Service Configuration Manager'''.
# Enter the machine name and instance name and click '''Connect'''.
# Click '''Encryption Keys'''.
# Click '''Backup'''.
# Enter a password.
# Enter a key file (for example, rs.snk).
# Click '''Open'''.
# Click '''OK''' (this will set the correct RS encryption key).

== Upgrading or Reinstalling Unified CCMP ==

# On the new Unified CCMP Web Server(s), configure the Reporting Services as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide].
# On the appropriate Unified CCMP, install or upgrade the components as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide] or Upgrade Guide.

=== Unified CCMP Database Server(s) ===

# Open Configuration Manager.
# Edit '''Physical Servers''', replacing the appropriate server names and IP addresses.
# Edit '''Unified CCMP Configuration/Reporting Services''' server to update the Reporting Services Instance (the HTTP address).
# Now test.
# Login to Unified CCMP as Administrator.
# Delete the audit and monitoring reports (should be found in '''Shared''').
# Login to the report upload tool and upload the reports.
# Apply replication (if required) as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide].
# Restart all Unified CCMP services.

=== Unified CCE Server ===

# Open CMS Control.
# Edit the application connection details to refer to the new Unified CCMP Server(s).

-----
Back to [[Virtualization for Unified CCE]]

Virtualization for CCMP with Unified CCE on UCS Hardware - Revision history

Karrande: 1 revision

Jcharlto at 15:43, 30 August 2012

Sdurvasu: 1 revision

Rfarber: /* CCMP Component Capacities and VM Configuration Requirements */

Cchetty: Protected "Virtualization for CCMP with Unified CCE on UCS Hardware": Virtualization process [edit=sysop:move=sysop]

Cchetty: /* Unified CCE Server */

Cchetty: 1 revision

Cchetty: moved Virtualization for CCMP with UCCE on UCS Hardware to Virtualization for CCMP with Unified CCE on UCS Hardware