Virtualization for CCMP with Unified CCE on UCS Hardware

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This page documents support for the Contact Center Management Portal (CCMP) product with Unified Contact Center Enterprise (UCCE) on Unified Computing Systems (UCS) hardware.
+
This page documents support for the Contact Center Management Portal (CCMP) product with Unified Contact Center Enterprise (UCCE) on Unified Computing Systems (UCS) hardware.  
-
= Updates to this Page =
+
 
 +
= Updates to this Page =
 +
 
The following is a list of significant updates to this page:  
The following is a list of significant updates to this page:  
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{| class="wikitable"
+
{| height="157" width="479" class="wikitable FCK__ShowTableBorders"
|-
|-
! Date  
! Date  
! Update
! Update
|-
|-
-
| January 2011
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| August 2013
 +
| Updated to include updated CCMP OVA names.
 +
|-
 +
| August 2012
 +
| Support for Unified CCE Release 9.0(1).
 +
|-
 +
| January 2011  
| Updated the OVA download link and procedure.
| Updated the OVA download link and procedure.
|-
|-
-
| December 2010
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| December 2010  
-
| Support for Unified CCE, Release 8.5(1).
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| Support for Unified CCE, Release 8.5(1).  
 +
| <br>
|}
|}
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= CCMP Component Capacities and VM Configuration Requirements =
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= CCMP Component Capacities and VM Configuration Requirements =
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See [http://docwiki-dev.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Management_Portal List of CCMP OVA Templates.]
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See [http://docwiki-dev.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Management_Portal List of CCMP OVA Templates.]  
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This table&nbsp;shows the supported CCMP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CCE component VMs.
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This table&nbsp;shows the supported CCMP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CCE component VMs. Note that the Single Server template is also used&nbsp;as the template for a&nbsp;Web Server in&nbsp;a dual-tier &lt; 8k&nbsp;agent deployment.  
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{| class="wikitable"
+
&nbsp;
 +
 
 +
{| class="wikitable FCK__ShowTableBorders"
|-
|-
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! CCMP Component
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! CCMP Component  
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! Capacity
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! Capacity  
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! vCPU
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! vCPU  
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! RAM (GB)
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! RAM (GB)  
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! vDisk (GB)
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! vDisk (GB)  
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! vNIC
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! vNIC  
! Template Name
! Template Name
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|-
|-
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|CCMP (single box)
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| CCMP Single Server Deployment (&lt;1500 Agents)&nbsp;
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|1500 agents  
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| &lt; 1500 agents  
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|4
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| 4  
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|4
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| 4  
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|100
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| 100  
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|1
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| 1  
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|UCCE_ccmp_single_v1.0_vmv7.ova
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| ccmp_&lt;CCMP version&gt;_single_vmv&lt;vmware version&gt;.ova
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+
|-
|-
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|CCMP (Web/App Svr only)
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| CCMP Web Server (&lt; 8000 Agents)  
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|8000 agents  
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| &lt; 8000 agents  
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|4
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| 4  
-
|4
+
| 4  
-
|100
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| 100  
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|1
+
| 1  
-
|UCCE_ccmp_single_v1.0_vmv7.ova
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| ccmp_&lt;CCMP version&gt;_single_vmv&lt;vmware version&gt;.ova
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+
|-
|-
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|CCMP (DB only)
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| CCMP DB&nbsp;Server (&lt;&nbsp;8000 Agents)  
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|8000 agents  
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| &lt;&nbsp;8000 agents  
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|8*
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| 8&nbsp;
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|4
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| 8
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|250
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| 100 x 2
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|1
+
| 1  
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|UCCE_ccmp_db_v1.0_vmv7.ova
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| ccmp_&lt;CCMP version&gt;_db_vmv&lt;vmware version&gt;.ova
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|-
|-
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|CCMP (Co-Res with Config AW)
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| CCMP Web/App Server Large Deployment&nbsp;(&gt; 8000 Agents)  
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|1500 agents  
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| &gt; 8000 agents  
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|4
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| 8
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|4
+
| 16
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|100
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| 100  
-
|1
+
| 1  
-
|UCCE_ccmp_single_v1.0_vmv7.ova
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| ccmp_&lt;CCMP&nbsp;version&gt;_web_large_vmv&lt;vmware version&gt;.ova
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+
|-
|-
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|CCMP (Co-Res with full AW-HDS-DDS - Lab only)
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| CCMP&nbsp;DB&nbsp;Server Large Deployment&nbsp;(&gt; 8000 Agents)  
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|200 agents  
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| &gt; 8000&nbsp;agents  
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|4
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| 8
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|4
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| 16
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|100
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| 100 + 200
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|1
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| 1  
-
|UCCE_ccmp_single_v1.0_vmv7.ova
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| ccmp_&lt;CCMP&nbsp;version&gt;_db_large_vmv&lt;vmware version&gt;.ova
|}
|}
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{{note| To allow the DB server for 8k agent installations to access the required number of vCPU on Windows Standard Edition, you must set the '''cpuiid.coresPerSocket''' configuration parameter during VM Setup. For instructions, see the ''Virtualization Guide for Cisco Unified Contact Center Management Portal.''}}
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&nbsp;<br>For instructions on how to obtain the OVA templates, see [http://docwiki.cisco.com/wiki/Virtualization_for_CCMP_with_UCCE_on_UCS_Hardware#Downloading_OVA_Templates Downloading OVA Templates.]
-
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-
For instructions on how to obtain the OVA templates, see [http://docwiki.cisco.com/wiki/Virtualization_for_CCMP_with_UCCE_on_UCS_Hardware#Downloading_OVA_Templates Downloading OVA Templates.]
+
== Downloading OVA Templates ==
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== Downloading OVA Templates ==
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#Proceed to the [http://software.cisco.com/download/type.html?mdfid=280810493&flowid=5222 Cisco download page].  
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# Proceed to the [http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=8.0(2)&mdfid=268439689&sftType=Cisco+Unified+Intelligent+Contact+Management+Software+Releases&optPlat=&nodecount=2&edesignator=&modelName=Cisco+Unified+Intelligent+Contact+Management+Enterprise&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&defInd=&modifmdfid=null&imname=&hybrid=Y&imst=N&relmdfid=&sortParam=1&sortByImage=1 Release 8.0(2) Cisco download page].  
+
#To download a single OVA file, click the '''Download File''' button next to that file. To download multiple OVA files, click the '''Add to Cart''' button next to each file that you want to download, then click on the '''Download Cart''' link. A Download Cart page appears.  
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# To download a single OVA file, click the '''Download File''' button next to that file. To download multiple OVA files, click the '''Add to Cart''' button next to each file that you want to download, then click on the '''Download Cart''' link. A Download Cart page appears.
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#Click the '''Proceed with Download''' button on the Download Cart page. A Software License Agreement page appears.  
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# Click the '''Proceed with Download''' button on the Download Cart page. A Software License Agreement page appears.  
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#Read the Software License Agreement, then click the '''Agree''' button  
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# Read the Software License Agreement, then click the '''Agree''' button
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#On the next page, click on either the '''Download Manager''' link (requires Java) or the '''Non Java Download Option''' link. A new browser window appears.
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# On the next page, click on either the '''Download Manager''' link (requires Java) or the '''Non Java Download Option''' link. A new browser window appears.
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-
:* If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click '''Open''' to save the file to your local machine.
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:*  If you selected Non Java Download Option, click the '''Download''' link on the new browser window.  Specify the location and save the file to your local machine.
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= VM Performance Requirements =
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:*If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click '''Open''' to save the file to your local machine.
 +
:*If you selected Non Java Download Option, click the '''Download''' link on the new browser window. Specify the location and save the file to your local machine.
-
:* CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
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= VM Performance Requirements  =
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:* Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
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:* VM snapshots are not supported in production since they have significant impact on system performance.&nbsp;
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:* The&nbsp;SAN must be able to handle the following Unified CCE application disk I/O characteristics.
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:* Enable hyperthreading on all ESXi servers.
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{| class="wikitable"
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:*CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
-
|-
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:*Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
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! rowspan = "2" | CCMP Component
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:*VM snapshots are not supported in production since they have significant impact on system performance.&nbsp;
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! colspan = "3" | IOPS
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:*The&nbsp;SAN must be able to handle the following Unified CCE application disk I/O characteristics.
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! colspan = "3" | Disk Read KBytes / sec
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:*Enable hyperthreading on all ESXi servers.
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! colspan = "3" | Disk Write KBytes / sec
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! rowspan = "2" | Operating Conditions
+
 +
{| class="wikitable FCK__ShowTableBorders"
|-
|-
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|'''Peak'''
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! rowspan="2" | CCMP Component
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|'''Avg.'''
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! colspan="3" | IOPS
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|'''95th Pct.'''
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! colspan="3" | Disk Read KBytes / sec
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|'''Peak'''
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! colspan="3" | Disk Write KBytes / sec
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|'''Avg.'''
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! rowspan="2" | Operating Conditions
-
|'''95th Pct.'''
+
-
|'''Peak'''
+
-
|'''Avg.'''
+
-
|'''95th Pct.'''
+
-
 
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|-
|-
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| CCMP (DB)
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| '''Peak'''
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| 502
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| '''Avg.'''
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| 158
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| '''95th Pct.'''
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| n/a
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| '''Peak'''
-
| n/a
+
| '''Avg.'''
-
| n/a
+
| '''95th Pct.'''
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| n/a
+
| '''Peak'''
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| n/a
+
| '''Avg.'''
-
| n/a
+
| '''95th Pct.'''
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| n/a
+
|-
 +
| CCMP (DB)  
 +
| 502  
 +
| 158  
 +
| n/a  
 +
| n/a  
 +
| n/a  
 +
| n/a  
 +
| n/a  
 +
| n/a  
 +
| n/a  
| 8000 agents;175 concurrent users per web server
| 8000 agents;175 concurrent users per web server
-
 
|-
|-
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| CCMP (Web)
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| CCMP (Web)  
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| 1723
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| 1723  
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| 802
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| 802  
-
| n/a
+
| n/a  
-
| n/a
+
| n/a  
-
| n/a
+
| n/a  
-
| n/a
+
| n/a  
-
| n/a
+
| n/a  
-
| n/a
+
| n/a  
-
| n/a
+
| n/a  
| 8000 agents;175 concurrent users per web server
| 8000 agents;175 concurrent users per web server
|}
|}
-
= Upgrading or Migrating Unified CCMP For Use in a UCCE Virtualized Environment =
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= Migrating Unified CCMP For Use in a UCCE Virtualized Environment =
-
This section details how to upgrade or migrate Unified CCMP so it can operate in a UCCE virtualized environment.
+
This section details how to migrate Unified CCMP so it can operate in a UCCE virtualized environment. Note that this assumes that the same version of CCMP exists on the pre and post virtualization environments.  
-
== Backup the Existing Unified CCMP ==
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== Backup the Existing Unified CCMP ==
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=== Unified CCMP Database Server(s) ===  
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=== Unified CCMP Database Server(s) ===
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On the existing Unified CCMP Database Server(s), perform the following:
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On the existing Unified CCMP Database Server(s), perform the following:  
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# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''SQL Server Management Studio'''. Microsoft SQL Server Management Studio displays.
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#In Windows Desktop click '''Start''' &gt; '''All Programs''' &gt; '''Microsoft SQL Server 2005''' &gt; '''SQL Server Management Studio'''. Microsoft SQL Server Management Studio displays.  
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# Enter the credentials of the database server and click '''Connect'''.  
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#Enter the credentials of the database server and click '''Connect'''.  
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# Navigate to the CCMP Database (i.e., Portal).
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#Navigate to the CCMP Database (i.e., Portal).  
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# Right click the database and select '''Tasks''' > '''Back Up…'''
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#Right click the database and select '''Tasks''' &gt; '''Back Up…'''  
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# Ensure the appropriate Database (i.e., Portal) is selected.
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#Ensure the appropriate Database (i.e., Portal) is selected.  
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# Click '''Add'''.
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#Click '''Add'''.  
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# Type the file location of where you would like the back up to be made, or click ‘…’ to browse to the location. Note the backup name (i.e., Portal.bak) must be included.
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#Type the file location of where you would like the back up to be made, or click ‘…’ to browse to the location. Note the backup name (e.g. Portal.bak) must be included.  
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# Click '''OK'''.
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#Click '''OK'''.  
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# Click '''OK''' (this will start the backup process).
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#Click '''OK''' (this will start the backup process).  
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# Repeat steps 3 through 9 for the Reporting Services Databases (ReportServer and ReportServerTempDB).
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#Repeat steps 3 through 9 for the Reporting Services Databases (ReportServer and ReportServerTempDB). This step is not required for Unified CCMP 9.x.  
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# The backups must be copied to the appropriate database servers.
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#The backups must be copied to the appropriate database servers.
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=== Unified CCMP Web Server(s) ===
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=== Unified CCMP Web Server(s) ===
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On the existing Unified CCMP Web Server(s), perform the following:
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'''Note: The steps in this section are not required for Unified CCMP&nbsp;9.x'''
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# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''Configuration Tools''' > '''Reporting Service Configuration Manager'''.
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On the existing Unified CCMP Web Server(s), perform the following:
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# Enter the machine name and instance name and click '''Connect'''.
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# Click '''Encryption Keys'''.
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# Click '''Backup'''.
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# Enter the password.
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# Enter the key file (for example, rs.snk).
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# Click '''OK''' (this will back up the RS encryption key).
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# Click '''Exit'''.
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== Restore the Existing Unified CCMP on the New Servers ==
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#In Windows Desktop click '''Start''' &gt; '''All Programs''' &gt; '''Microsoft SQL Server 2005''' &gt; '''Configuration Tools''' &gt; '''Reporting Service Configuration Manager'''.
 +
#Enter the machine name and instance name and click '''Connect'''.
 +
#Click '''Encryption Keys'''.
 +
#Click '''Backup'''.
 +
#Enter the password.
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#Enter the key file (for example, rs.snk).
 +
#Click '''OK''' (this will back up the RS encryption key).
 +
#Click '''Exit'''.
-
=== Unified CCMP Database Server(s) ===
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== Restore the Existing Unified CCMP on the New Servers  ==
-
On the new Unified CCMP Database Server(s), perform the following:
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=== Unified CCMP Database Server(s) ===
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# Ensure the appropriate backups have been copied onto this server.
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# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''SQL Server Management Studio'''.
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# Enter the credentials of the database server and click Connect.
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# Right-click '''Databases'''.
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# Click '''Restore Database'''.
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# Enter the name of the database (for example, portal) in the '''To''' database field. '''Note:''' it is important you use the same name as previously used.
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# Select '''From Device'''.
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# Click '''…'''
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# Select '''Backup Media File'''.
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# Select '''Add'''.
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# Browse to the appropriate file.
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# Click '''OK'''.
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# Click '''OK'''.
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# Click '''OK''' (this will restore the database).
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# Repeat steps 4 through 11 for the Reporting Services Databases (i.e., ReportServer and ReportServerTempDB).
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-
== Unified CCMP Web server(s) ==
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On the new Unified CCMP Database Server(s), perform the following:
-
On the new Unified CCMP Web Server(s), perform the following:
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#Ensure the appropriate backups have been copied onto this server.
 +
#In Windows Desktop click '''Start''' &gt; '''All Programs''' &gt; '''Microsoft SQL Server 2005''' &gt; '''SQL Server Management Studio'''.
 +
#Enter the credentials of the database server and click Connect.
 +
#Right-click '''Databases'''.
 +
#Click '''Restore Database'''.
 +
#Enter the name of the database (for example, portal) in the '''To''' database field. '''Note:''' it is important you use the same name as previously used.
 +
#Select '''From Device'''.
 +
#Click '''…'''
 +
#Select '''Backup Media File'''.
 +
#Select '''Add'''.
 +
#Browse to the appropriate file (e.g. portal.bak).
 +
#Click '''OK'''.
 +
#Click '''OK'''.
 +
#Click '''OK''' (this will restore the database).
 +
#Repeat steps 4 through 11 for the Reporting Services Databases (i.e., ReportServer and ReportServerTempDB). This step is not required for Unified CCMP 9.x.
-
# In Windows Desktop click '''Start''' > '''All Programs''' > '''Microsoft SQL Server 2005''' > '''Configuration Tools''' > '''Reporting Service Configuration Manager'''.
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== Unified CCMP Web server(s) ==
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# Enter the machine name and instance name and click '''Connect'''.
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# Click '''Encryption Keys'''.
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# Click '''Backup'''.
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# Enter a password.
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# Enter a key file (for example, rs.snk).
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# Click '''Open'''.
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# Click '''OK''' (this will set the correct RS encryption key).
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-
== Upgrading or Reinstalling Unified CCMP ==
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'''Note: The steps in this section are not required for Unified CCMP 9.x'''
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# On the new Unified CCMP Web Server(s), configure the Reporting Services as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide].
+
On the new Unified CCMP Web Server(s), perform the following:  
-
# On the appropriate Unified CCMP, install or upgrade the components as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide] or Upgrade Guide.
+
-
=== Unified CCMP Database Server(s) ===
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#In Windows Desktop click '''Start''' &gt; '''All Programs''' &gt; '''Microsoft SQL Server 2005''' &gt; '''Configuration Tools''' &gt; '''Reporting Service Configuration Manager'''.  
-
 
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#Enter the machine name and instance name and click '''Connect'''.  
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# Open Configuration Manager.  
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#Click '''Encryption Keys'''.  
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# Edit '''Physical Servers''', replacing the appropriate server names and IP addresses.
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#Click '''Backup'''.  
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# Edit '''Unified CCMP Configuration/Reporting Services''' server to update the Reporting Services Instance (the HTTP address).
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#Enter a password.  
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# Now test.
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#Enter a key file (for example, rs.snk).  
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# Login to Unified CCMP as Administrator.
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#Click '''Open'''.  
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# Delete the audit and monitoring reports (should be found in '''Shared''').
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#Click '''OK''' (this will set the correct RS encryption key).
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# Login to the report upload tool and upload the reports.
+
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# Apply replication (if required) as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide].
+
-
# Restart all Unified CCMP services.
+
-
 
+
-
=== Unified CCE Server ===
+
-
 
+
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# Open CMS Control.
+
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# Edit the application connection details to refer to the new Unified CCMP Server(s).
+
----
----
-
 
-
<br>
 
{| border="1" class="wikitable"
{| border="1" class="wikitable"
|-
|-
-
! style="background-color: rgb(255, 215, 0);" | '''Back to:''' [[Unified Communications in a Virtualized Environment]]
+
! style="background-color: rgb(255, 215, 0);" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
|}
|}
 +
 +
Back to [[Virtualization for Unified CCE]]

Latest revision as of 16:03, 15 August 2013

This page documents support for the Contact Center Management Portal (CCMP) product with Unified Contact Center Enterprise (UCCE) on Unified Computing Systems (UCS) hardware.

Contents

Updates to this Page

The following is a list of significant updates to this page:

Date Update
August 2013 Updated to include updated CCMP OVA names.
August 2012 Support for Unified CCE Release 9.0(1).
January 2011 Updated the OVA download link and procedure.
December 2010 Support for Unified CCE, Release 8.5(1).

CCMP Component Capacities and VM Configuration Requirements

See List of CCMP OVA Templates.

This table shows the supported CCMP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CCE component VMs. Note that the Single Server template is also used as the template for a Web Server in a dual-tier < 8k agent deployment.

 

CCMP Component Capacity vCPU RAM (GB) vDisk (GB) vNIC Template Name
CCMP Single Server Deployment (<1500 Agents)  < 1500 agents 4 4 100 1 ccmp_<CCMP version>_single_vmv<vmware version>.ova
CCMP Web Server (< 8000 Agents) < 8000 agents 4 4 100 1 ccmp_<CCMP version>_single_vmv<vmware version>.ova
CCMP DB Server (< 8000 Agents) < 8000 agents 8 100 x 2 1 ccmp_<CCMP version>_db_vmv<vmware version>.ova
CCMP Web/App Server Large Deployment (> 8000 Agents) > 8000 agents 8 16 100 1 ccmp_<CCMP version>_web_large_vmv<vmware version>.ova
CCMP DB Server Large Deployment (> 8000 Agents) > 8000 agents 8 16 100 + 200 1 ccmp_<CCMP version>_db_large_vmv<vmware version>.ova

 
For instructions on how to obtain the OVA templates, see Downloading OVA Templates.

Downloading OVA Templates

  1. Proceed to the Cisco download page.
  2. To download a single OVA file, click the Download File button next to that file. To download multiple OVA files, click the Add to Cart button next to each file that you want to download, then click on the Download Cart link. A Download Cart page appears.
  3. Click the Proceed with Download button on the Download Cart page. A Software License Agreement page appears.
  4. Read the Software License Agreement, then click the Agree button
  5. On the next page, click on either the Download Manager link (requires Java) or the Non Java Download Option link. A new browser window appears.
  • If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click Open to save the file to your local machine.
  • If you selected Non Java Download Option, click the Download link on the new browser window. Specify the location and save the file to your local machine.

VM Performance Requirements

  • CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
  • Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
  • VM snapshots are not supported in production since they have significant impact on system performance. 
  • The SAN must be able to handle the following Unified CCE application disk I/O characteristics.
  • Enable hyperthreading on all ESXi servers.
CCMP Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Pct. Peak Avg. 95th Pct. Peak Avg. 95th Pct.
CCMP (DB) 502 158 n/a n/a n/a n/a n/a n/a n/a 8000 agents;175 concurrent users per web server
CCMP (Web) 1723 802 n/a n/a n/a n/a n/a n/a n/a 8000 agents;175 concurrent users per web server

Migrating Unified CCMP For Use in a UCCE Virtualized Environment

This section details how to migrate Unified CCMP so it can operate in a UCCE virtualized environment. Note that this assumes that the same version of CCMP exists on the pre and post virtualization environments.

Backup the Existing Unified CCMP

Unified CCMP Database Server(s)

On the existing Unified CCMP Database Server(s), perform the following:

  1. In Windows Desktop click Start > All Programs > Microsoft SQL Server 2005 > SQL Server Management Studio. Microsoft SQL Server Management Studio displays.
  2. Enter the credentials of the database server and click Connect.
  3. Navigate to the CCMP Database (i.e., Portal).
  4. Right click the database and select Tasks > Back Up…
  5. Ensure the appropriate Database (i.e., Portal) is selected.
  6. Click Add.
  7. Type the file location of where you would like the back up to be made, or click ‘…’ to browse to the location. Note the backup name (e.g. Portal.bak) must be included.
  8. Click OK.
  9. Click OK (this will start the backup process).
  10. Repeat steps 3 through 9 for the Reporting Services Databases (ReportServer and ReportServerTempDB). This step is not required for Unified CCMP 9.x.
  11. The backups must be copied to the appropriate database servers.

Unified CCMP Web Server(s)

Note: The steps in this section are not required for Unified CCMP 9.x

On the existing Unified CCMP Web Server(s), perform the following:

  1. In Windows Desktop click Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > Reporting Service Configuration Manager.
  2. Enter the machine name and instance name and click Connect.
  3. Click Encryption Keys.
  4. Click Backup.
  5. Enter the password.
  6. Enter the key file (for example, rs.snk).
  7. Click OK (this will back up the RS encryption key).
  8. Click Exit.

Restore the Existing Unified CCMP on the New Servers

Unified CCMP Database Server(s)

On the new Unified CCMP Database Server(s), perform the following:

  1. Ensure the appropriate backups have been copied onto this server.
  2. In Windows Desktop click Start > All Programs > Microsoft SQL Server 2005 > SQL Server Management Studio.
  3. Enter the credentials of the database server and click Connect.
  4. Right-click Databases.
  5. Click Restore Database.
  6. Enter the name of the database (for example, portal) in the To database field. Note: it is important you use the same name as previously used.
  7. Select From Device.
  8. Click
  9. Select Backup Media File.
  10. Select Add.
  11. Browse to the appropriate file (e.g. portal.bak).
  12. Click OK.
  13. Click OK.
  14. Click OK (this will restore the database).
  15. Repeat steps 4 through 11 for the Reporting Services Databases (i.e., ReportServer and ReportServerTempDB). This step is not required for Unified CCMP 9.x.

Unified CCMP Web server(s)

Note: The steps in this section are not required for Unified CCMP 9.x

On the new Unified CCMP Web Server(s), perform the following:

  1. In Windows Desktop click Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > Reporting Service Configuration Manager.
  2. Enter the machine name and instance name and click Connect.
  3. Click Encryption Keys.
  4. Click Backup.
  5. Enter a password.
  6. Enter a key file (for example, rs.snk).
  7. Click Open.
  8. Click OK (this will set the correct RS encryption key).

Back to: Unified Communications in a Virtualized Environment

Back to Virtualization for Unified CCE

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