User Notifications: A user does not receive User Notifications when there is a change to the user object.

To troubleshoot user notifications, check through the desktop logs for the existence of the correct log statements.

For example, if a user is subscribed to User notifications and does not receive notifications when the user object changes, look through the desktop logs  for the following:

• XMPP_USER_CONNECTED: %[XMPP_USER_JID=xmpprootowner@<domain>/web_framework][connection_status=A new connection has been made.][xmpp_host=localhost][xmpp_port=5222]: The XMPP user is connected and authenticated with the XMPP server   

(This statement indicates a successful connection to the Cisco Finesse Notification Service)

• CREATE_NODE_SUCCEEDED: %[NodeId=/finesse/api/User/1000025]: Successfully created a node with given Id  

 (This statement indicates that  a node was created successfully for this specific user)

• XMPP_PUBLISH_EVENT: %[ENTITY_ID=/finesse/api/User/100025][Payload=

<Notification>
  <data>
    <User>
      <extension>1014</extension>
      <firstName>agent1</firstName>
      <lastName>agent1</lastName>
      <state>NOT_READY</state>
      <uri>/finesse/api/User/100025</uri>
    </User> 
   </data>
   <event>PUT</event>
   <source>/finesse/api/User/100025</source>
</Notification>][event_identifier=PUT]: Events published to clients through XMPP server

(Indicates a successful publish notification)

To retrieve the desktop logs, run the CLI command "file get activelog desktop recurs compress".